Altsmoke customer service

Status
Not open for further replies.

zapatengo

Senior Member
ECF Veteran
Verified Member
Feb 19, 2011
90
61
63
Chico, Ca.
After 3+ years vaping I have accumulated quite a few mods, Reos, Silver Bullets, eGos and all the other equipment that goes with them. However my daily rotation is always a Reo and 3 Silver Bullets topped with j-tanks. The color of the Bullet and tank tells me what flavor it is. Well my Storm-Trooper switch was acting up so I opened a support ticket and Chad told me about "the button tap trick". It worked for a week or so, but it needed repairs. I informed Chad that I had bought the bullet used and I was under no illusion of warranty, Just look at it and tell me how much I need to send. Well the directions were to put a $10 bill with a return address in the tube and he would handle it. My family and I do buy from Altsmoke so I was aware of all of the new store openings and how that might delay the repair time some. Well 7 days after mailing from California it was back in my hands performing like a new one. That my friends is how you do it. Hats off to Chad and Altsmoke. Customer service brings customer loyalty. I see a Silver Bullet-m entering the rotation soon. Vape on.
 

joecil

Super Member
ECF Veteran
Verified Member
Jan 9, 2014
565
203
Russell Springs, Kentucky
I have an AltSmoke B&M with in walking distance from my front door. I got my first e-cigs from them (Volt) and now have moved up to a VAMO V5 and beyond. I still buy a lot of my juices from them as well as other items. Really nice people running it though I never had to get anything repaired yet they do treat their customers good.
 
Status
Not open for further replies.

Users who are viewing this thread