Custo sir as Ms. Mary Kay said contact BHam sir when he gets back (should be next week, that's my hope).
As for you "plant" comment..... My quest to take up vaping started close to 3 years ago now. I went through multiple companies, connection types, not to mention a lot of money, before finding V4L. On 12/23/10 my first kit from V4L arrived and thanks to what is now known as new menthol wow, haven't had a cigarette since. Has every item they released been a hit? No, but with the exception of a few mod makers there isn't a company that can say they never put out a dud (and those mods are $200 plus, and for some you're going to have to be on a waiting list to get a hold of one). What V4L can say is no matter what they've done their best to bend over backwards in the name of customer service. I'm truly sorry you had a bad experience, it is by no means the norm. There are no plants here, there are a number of people who are loyal to V4L because of their experience and how much the company has helped them to get off analogs.
While this forum isn't as talkative as it once was, same can be said for many sub-forums on ecf, and it's still busier than a good majority when compared to others.... It has to do with a culture change on ecf, not with V4L themselves. I won't go any further into it as to not cause any fights or mods coming down on me, but ecf as a whole is no longer what it once was.....