I'm writing this because I have noticed a lot of complaints lately. I have had my small complaints but they have ALWAYS taken care of it...if you make sure they know about it. I'll tell a little story. With the last sale, I made 3 orders, two of which were fine but with the usual usps problems. I PM Mark, Val, and Steve and got no response. Fine. I'll use one of the cards that they give me. So I called Mark and he told me to wait one more day for a problem that was really not theirs to begin with (usps missplaced my mail). Then I call Steve and he tells me to him back the next day if they still can't find my package. Once again, this is not their problem really, but they offered to make it right. Luckily I found my package on my own without the help of the horrible usps. Then, on my third package, I noticed that the peach juice I ordered had not been sent but they sent me pear juice of which I just ordered a 30ml bottle on the last order two days ago. I called Mark back and told him and he offered to send me my peach juice that they did not send. I offered to return the unopened pear juice but he declined. I am still waiting for peach juice but I called on a Friday and don't expect it until sometime next week. I've noticed that people have been getting a little catty or almost angry about the service here and I wanted to share my story. If I have a problem, I email, leave messages (phone and pm's) and as a last resort post here. I hope this helps someone out there that may be having problems.
