Another shout out for Great customer service from local vape vendors

[SeaTownLassy]

I saw a recent thread titled "Amazing Customer Service", and I just wanted to share the great experiences I had with vendors today....

I ordered an Innokin MVP a few days ago from VaporForce, a vendor here in the South Puget Sound area outside of Seattle Washington. When I ordered online, I chose "store pickup" since the address on the website was only 30 minutes from my house. I promptly got a personal reply from the owner, a military chaplain, who explained that he runs the show from his home, as our local laws do not permit vaping or smoking inside public businesses. Without skipping a beat, he offered to meet me at a central location at a coffee shop today, and I had no problem finding him because his uniform said "Chaplain" on it and he was carrying a plastic box. We sat down and we chatted about why he got started selling vape gear, mainly to servicemen/women, police, EMS personnel, hospital staff, etc. He chooses to sell only what he deems workable for busy lifestyles, units with great battery life, sturdy construction, etc., and chooses to sell only the juices that are local to Washington state or made in the USA that he has personally sampled.

He took the time to explain everything about the MVP, and brought several juices for me to sample (stealth vaping in the mall, lol!), and gave me a free bottle of a flavor that I ended up chain vaping (lol). I didn't realized that 2 hours went by since I was having a blast talking with the Chaplain who made a trip from a class he taught to military personnel to the coffee shop just to deliver a package. I would have been content with 3 day shipping, but Dr. Tim went above and beyond. Salute to Dr. Tim of VaporForce!

Also today, I went to Smokeless in Seattle, a new vape juice shop in my area, to return a defective eGo battery that I bought there last week. When I told him it wasn't charging, he took out some tools, tested it, and said "Wow, this is not good, I don't like it when products go weird like that because I want to be sure my customers are happy." He pointed to the battery display case and said "Pick any 650 or 900 battery you'd like, even the more expensive ones on the bottom shelf. Its yours, and I'm sorry this one didn't work out for you. I'm going to rectify this with my supplier right away." So I picked a 650 to be polite, because that's what I initially bought. He pulled out a 900 with a grin and said "How about THIS 900?"

I had a most enjoyable day of wonderful customer service, and I know these two vendors will definitely be at the top of my local vendor list!!

 

[Ibocpro]

Great Story!

It is refreshing to hear positive experiences. One of the many reasons I enjoy vaping is that the community is helpful and supportive. I should through a quick shout out to Paul from Vapesales here in Blaine WA as he did much the same for me. I found his site the weekend after I got my ProVari. I had only the cartos that came from Provape and my borrowed ego and clearos. I had just started vaping and had never tired a dripping atty, tanks, etc. I was emailing him when I noticed a phone number on the page, called him up and chatted on the phone for a few minutes. Turns out he lives a few houses down the street from mine! 20 minutes later I had met his wife and we talked for about half an hour. Spent some money and he threw in juice samples, drip tips, a lanyard, and a case. Had some major nic hicks that night trying out all the new stuff..

I try to throw some business his way from time to time, he is pretty small, but has really good juice and good prices on the things he does sell. But more than that I enjoy talking with him and his wife, making friends is always good.

 

[SeaTownLassy]

Great Story!

It is refreshing to hear positive experiences. One of the many reasons I enjoy vaping is that the community is helpful and supportive. I should through a quick shout out to Paul from Vapesales here in Blaine WA as he did much the same for me. I found his site the weekend after I got my ProVari. I had only the cartos that came from Provape and my borrowed ego and clearos. I had just started vaping and had never tired a dripping atty, tanks, etc. I was emailing him when I noticed a phone number on the page, called him up and chatted on the phone for a few minutes. Turns out he lives a few houses down the street from mine! 20 minutes later I had met his wife and we talked for about half an hour. Spent some money and he threw in juice samples, drip tips, a lanyard, and a case. Had some major nic hicks that night trying out all the new stuff..

I try to throw some business his way from time to time, he is pretty small, but has really good juice and good prices on the things he does sell. But more than that I enjoy talking with him and his wife, making friends is always good.

Great story too! Next time I'm on my way up to BC, I'll have to pay his shop a visit. Does he have a website?

And small world that he lives only a few houses down from you! How cool is that?