The tank Glass is made in Cleveland Ohio, of USA sourced material. The O-Rings we use are made in the Illinois. Our packaging is USA made and sourced right down to the labels. We did use Chinese packaging once and it was a disaster... The coil is sourced in China... everything else is made in Spencerport NY by a team of highly skilled workers that deserve a lot of respect, which I give them! And they enjoy the bacon.
Parts are available at the HoH square store, which I cannot link to, due to rules here... I believe others have posted it in this thread, along with tank dimensions and ring sizes.
I accept your apology, but even that was insulting.
Really? Sorry you feel that way. I'm not an emotive guy. I'm an analyst so perhaps I don't see it. Thanks for the details on the manufacturing. I a,so wasn't aware of the lifetime warranty on the top and bottom caps.
And complaining about the cost of shipping should be directed at USPS... I have no control over that, and nobody else does either... My choice is to swallow the shipping, or have you pay for it.
I'm not complaining about shipping. I'm discussing the fact that a 50-% addition doesn't make sense to me as a value point of view I don't expect you to pay shipping. If I end up ordering $60 worth of stuff than a 10% add on is just fine. For. $12 order for a cost of ordering it's not a good proposition. Which is why I followed by asking if these parts would be made available to any other vendors selling your product. Who also sell other things where people can include them with orders for juice coils etc. or maybe you could sell coils for your tank. You may have them there and I missed them that could help justify the lowest shipping. Alternately very little snail mail gets lost. A couple of o rings and a screw could easily be sent with a stamped envelope no? Maybe a disclaimer the customer takes the loss if it doesn't arrive. Point is I was discussing. Not complaining.
All the parts are all available to my vendors at wholesale... your request should be to them to carry them, I cannot hold a gun to their heads and force them.
thanks for answering , however tersely, but it wasn't a complaint it was a question. I didn't see the dimensions. Maybe I didn't click deep enough ? You can tell vendors you need them to offer spare tanks and o ring kits for sale while they offer your atomizer can't you? No not at gunpoint. Given mbv has their own version I'm surprised they didn't get a spares kit in blue made up from you.
My margins are thin... It's hard for a USA manufacturer in the vaping industry, because I am competing with Asian manufacturers on a daily basis. I have to make the hard decision to not include the extras, just so my price point can be below $100.00 on the lowest margin product I have ever released to the market. My only salvation in the world economy stage is that I can provide better customer service than anybody else in the world, and I like to think we do exactly that... for example... I'm addressing your concerns at 3:50 AM when the rest of my staff is sleeping.
yes for sure it's great you take it to answer thing like that. I appreciate it! Oh heads up your Facebook messages must not be getting to you. I sent one a few days ago and it hasn't been addressed. There's no need now, I just figured you'd want to know.
boy can I sympathize with margins - mine are incredibly thin. I have extremely limited funds as I'm readying for brain and double spine surgery while competing with medical raping and job abstinence. I chose to buy your tank my wallet could have gone for a cheaper alternative with all the spares - i chose yours. So I don't feel opining on a few minor things is a huge sin especially when reiterating that overall I'm excited to receive.
While your presence is obviously extremely appreciated here it's a user forum. Should, a discussion thread on an independent forum tip toe about because the creator comes to the thread? I guess I could have waited to discuss any of it and opened a review thread but I at the time had no idea how present you were here and I expressed some opinions, worded badly but not malicious or with any intent to derail your company or or product sales. I even said. I'm buying one anyway because the flavor is meant to be so good. And when. I get it and I agree that it's the cat pajamas I'll review it as just that. And if I see issues I'll state that too. Because it's a forum and a read for sharing honest feelings about a product I thought! one that requires more tact than I initially offered. won't apologize for concerns or observations. But it should have been addressed much better by me and again I am truly sorry for that and if you felt slighted by the way it was approached.
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And a lifetime warranty on everything but the glass, coil and O-rings is nothing to sneeze at. Most people would go through 10-15 imported tanks in the lifespan of one of mine. There are people in this forum that still use tanks I sold 4 years ago. Parts are still available, service is free if they have an issue. And that is transferable... And when you look at my companies service percentages, less than .5% of the products I have sold (which are in the hundreds of thousands) have been in for service. China has a 0% return rate, however, because when they break, you throw them away. So when Kanger includes extra O-rings you can end up with lots of spares, because the product doesn't last long enough to need them.
I guess my take away here is that you provide lifetime warranty on the top cap drip tip and bottom section. And that you're mad. What does the. Warranty cover ? I'd assume most will be dropped at some point which would presumably void the warranty? This is something of which I was unaware and I'm very interested to learn what would be covered.
And now I'll apologize to you, because I've been getting heated about this exchange, because your analysis of the situation doesn't take into account the reality of competing in a world economy, and it frustrates me when somebody tells me how much I should throw in for free when I barely make enough to cover the bills as it is. Walk a mile in my shoes... the bullets are real out here in the wild wild west.
When the Kabuki came out... people were OUTRAGED.... "HOW DARE you charge so much for it!" and the entire time I was saying to myself... How dare you complain... the margins are laughably low. SO low, that each production run may be the last. Consumers wish it would sell for 40 bucks... I wish it could sell for $140... It's a hell of a value.
I can fully sympathize with what it's like being s small business owner. And I do understand wetting margins and keeping to them.
So may I offer a suggestion
Will you carry Bvc coils at a competitive price $9/5 ?
Temp control ones for $18 if vapor shark
Latest allows value conscious consumers to buy a couple of small parts a tank or two and spares kit load up on 2-4 packs of coils and then shipping is not even worth consideration from a percentage standing.
I understand your point of view. I stated in my other thread we both approach it from different angles you from a manufacturer and me from a consumer. You feel consumers don't get how hard it is for you. Maybe you don't get how hard it is for many of us. Certainly I have a ton of financial issues right now. But I don't want to return to smoking. I need a feat tank with great flavor and disposable coils. Preferably that has longevity. after the brain part of the surgery I can't build. Maybe after the second spinal surgery I'll be able to again. Those are real concerns. For me....the thing is. I don't expect you to give a .... about me you're making a product to make money. Just don't be upset when a consumer is also thinking of them self when they say I can't believe xyz abc. They're thinking of them self in that situation just as you're thinking of yourself in your post and position. I don't expect you to send me at cost parts because my finances are very low die to crazy circumstances. You can expect people not to be surprised when they don't find what have become standards because you can't bottom line it the way you need to with them. Do out see my point
I'm glad you do USA creation. I'm looking forward to seeing what many have said is a fine piece of craftsmanship. I can't wait to see how well the nautilus coils can really perform in an awesome tank. I accept the cost of this tank is more like $105 -$115 over time as at least one glass will break. Needing at least one spare and likely more. Maybe another suggestion is to sell vape bands to,your customers to save their tanks. Or find an o ring that isn't so tight(people break them taking it off(this isn't first hand just what I've been reading) so people can have a choice of how tight the tank fits.
Anyway in the end I'm a consumer. Manufacturers don't care about consumers by and large, they want money from them. . It's not a surprise that most consumers don't care about manufacturers, they want their products as cheap as possible. It would be great if we can bridge that gap. It's started with your explanations and I hear you. Understood sir on where you're coming from. I hope you can open up to consumers who have become used to certain things. And find discourse to explain it without allowing it to anger you.
I'm greatly looking toward using your product. I'm sorry you felt my apology was not good enough so I'll close by saying. The responses in this post have zero emotion behind them. They are pragmatic reason response and questions for your post designed for conversation about provided information. Inflammation or belittling is not what I'm after, ever. While I may misstep with my verbiage occasionally I hope you can come to believe my intent is typically that of well wishes or information gathering. I'm certainly not trying to troll a thread for my latest high end manufacturer I bought ! Not piss of the creator of said mod or community of users.
So for a final formal. Please do accept my sincerest of apology for the previously bad apology. And my best wishes for your continued success.
In future when I present opinions in a product thread I'll treat every one like the manufacturer is sitting err and ensure it can be seen as nothing but a cost analysis and review of the vape experience
