...Splain, Lucy. I've have nothing but great experiences with Sweet-Vapes, and I've purchased "a thing or two" from them.![]()
Sweet-Vapes is one of the only sites I've seen who take a hard core stand about shipping. Their policy states that once they hand off to the shipper, they're done with you. My contract with a seller involves me paying them money, and them providing me with goods. There are too many other companies who will make sure I receive what is ordered. S-V says if a shipment doesn't get there I have a problem with the shipper - but to my mind it's S-V that has the problem and most other sites agree.
As for the recent problem, I ordered an eLeaf tank from them and it won't work without flooding. I finally found that if I steal a gasket from a coil and add it to the one already there on another coil, it will work. According to their site, their "warranty" is 24 hours for DOA only. Seriously? Forget about the 24 hours - I'd like to understand how a tank (or many other items on their site) could be DOA.
Yes, I checked with eLeaf. They replied that they'd never done business with S-V or they would be happy to replace the tank. They suggested I contact S-V to find out who their source was so I could contact them to see if anything could be done.
They might be fine if you never have a problem. They just don't seem to be the type of business I want to be spending my money on.