Anyone having problems with e-cigs.co.uk ?

[womblebat]

Hi Everyone,

Ok maybe problems is a bit harsh but here is my experience with e-cigs.co.uk, i ordered my DSE901 plus extras and a sample pack of JC liquid.

The service was great as i thought, until i opened my package, no JC liquid, and was marked to follow on the invoice, strange as everything i ordered was listed as "in stock" but hey ho i thought, these things happen.

I have not recieved the liquid as yet, everything was ordered on the 26th of Dec, and have since sent two e-mails off and have not had a single reply, i understand that i ordered in the holiday period, i've no problems with this, but not replying to two seperate e-mails has annoyed me a bit.

Not really my idea of good customer service, just a quick reply to explain any delays or problems would have made me happy, pretty poor i think.

Anyone else had any supply or comms problems with this company?

Thanks for reading.

 

[PeteMcArthur]

That's very strange, e-cigs.co.uk have been the best retailer I have come across bar none. Is it possible that your email replies are getting caught in a spam filter? I've never heard of anyone having problems with them. If e-cigs.co.uk go down we are all doomed

 

[womblebat]

Hi Pete,

That thought did cross my mind but i checked all my spam filters before posting the thread.

And yip the reason i tried them was because of all the great feedback i had read on here. ahh well fingers still crossed i haven't given up hope yet

 

[smokindeuce]

It could be getting automatically put in the spam folder their end... just a thought.

 

[PeteMcArthur]

Hi Pete,

That thought did cross my mind but i checked all my spam filters before posting the thread.

And yip the reason i tried them was because of all the great feedback i had read on here. ahh well fingers still crossed i haven't given up hope yet

You could also try a PM from the board, Smokester! is Simon who will help you

 

[spyderuk]

Have placed a few orders and sent a few emails. Emails are replied to promptly and my orders arrive complete in good time.

I have also placed an order today for a RN4072 and extra 4 hole atomizer to try out.

The only negative comment I can make is I didn't recieve my free carts by putting my username in the comments box on my last order. Lets see if I get them this time

 

[Powderking]

I have been dealing a lot with Simon/smokster and always got a exelent service, better than i would expekt, so ther must bee som mishap ther, he has treatet me very vell

 

[womblebat]

Thanks for responding everyone,

i have sent a PM to smokester, i'm sure it's just a glitch somewhere, from all your responses he sounds a decent fella

 

[Frankie]

I got my order from him in 4 days over half of the continent. It might just be the holiday season. Nothing seems to work as it should

 

[parapo]

i got many orders from them,never had a problem.
also get prompt replies,for inquiries.
try to mail them through their "contact us" link. (i always use that one)

if it was marked to follow,i think it will.

let us know how it goes.

 

[igetcha]

ive recieved all my orders fine, and even within 24 hours! i even done a video review today on his juice and customer service! (its in the e-liquid review section if anyone wants to take a look)

however, it did take him a lot longer than usual to get back to me from a email that i sent him. here is part of an email i recieved from him a few days ago:-

"Hi Scott

Sorry it took a while to get back to you. We’ve also had some email problems too and coupled with backlogged orders it’s been a bit busy this week."

hope that helps.

 

[womblebat]

will do parapo

Yiamas!!

 

[womblebat]

Cheers Scott i appreciate the info! spot on reviews as well by the way, got the evo today, its a belter

 

[igetcha]

cheers womble, glad they helped!

 

[parapo]

will do parapo

Yiamas!!

Yiamas, indeed !!!

 

[igetcha]

yeah man, Yiamas!


ps...i have no idea what that means

 

[parapo]

yeah man, Yiamas!


ps...i have no idea what that means

it's Greek for "cheers" and/or "be well"

 

[Kate]

That's very strange, e-cigs.co.uk have been the best retailer I have come across bar none... I've never heard of anyone having problems with them. If e-cigs.co.uk go down we are all doomed

I second that

Thanks for responding everyone,

i have sent a PM to smokester, i'm sure it's just a glitch somewhere, from all your responses he sounds a decent fella

He is a real star and looks after his customers properly. I bet there is a simple explanation for this, don't worry, he'll sort you out.

 

[womblebat]

Thank you Kate i'm sure your right, womblin on the positive waves here .....now if i can only put this evo down and get some sleep arghhh

 

[deewal]

I believe there was a Delivery Schedule time for the Christmas Period on the Shop site which said orders in that period would not be shipped until 5th Jan.
I ordered 2 atomisers on the 5th and received them on the 6th but there was a glitch in the Checkout process and it left my surname off the Address but they still got here. There do appear to be a lot of items that are out of stock at the moment though. I was waiting for the Atomisers to come in for about 6 weeks as they were 4 hole Classics and he has'nt had Apple flavour carts for about the same time.

The only negative comment I can make is I didn't recieve my free carts by putting my username in the comments box on my last order.

I think you only get free carts if you order a starter kit.
Like others have said i have always found him to very reliable and helpful.