Anyone here ever able to actually talk to Elev8 Vapes via the phone?

[Flt Simulation]

I bought my iVP Mini from this company. The device had a bent battery cap. I was never able to get anyone at Elev8 Vapes to answer the phone, so I sent them an email.

Finally I received a reply email that stated they sent me a new battery cap. This email also had a USPS tracking number that shows a Shipping Label has been created. That was a week ago, and the tracking still show a shipping label has been created, but nothing else.

I emailed Elev8 Vapes about the tracking number problem, but never got a reply.

Now I have called them on the phone numerous times, [but get no answer] .... Anyone here ever actually talk to anyone from Elev8 Vapes over the phone?

There Customer Service is Non-Existent ! ! !

 

[Trailz]

I'm not going into the whole story and I'm right there with you. I've found their customer service to be deplorable and it was over a week to get an email response. I've not been able to contact them by phone. Glad I'm not the only one who's had a bad experience with this company.

 

[Flt Simulation]

double post

 

[illregal]

All I can say is, that sucks.. That's where i ordered mine, but I haven't had any issues to speak of other then the 510 being slightly askew.

 

[Flt Simulation]

Well, don't ever hope to talk to anyone on the phone at Elev8 ... not going to happen

I can't understand why they would even pay for phone service if they never answer when someone calls!

 

[Flt Simulation]

Well, I tried one more time to call them on the phone and finally got someone.

He said he is going to mail me another cap ... sent me a new tracking number

 

[crxess]

Bases Covered -

I have found it difficult to contact many on-line venders by Phone. I sometimes wonder if it is a cell phone tossed in a drawer on vibrate.

 

[Trailz]

Don't know if it's a one or five man band, their service is awful. Fine if you order a product and receive it free of defect. The minute post sales start is where the wheels fall off. I get the feeling they want to sell and make a profit but simply don't have the time to deal with product issues. Sad . . .

 

[geekmedic]

Over 20 calls to them (voice messages left also) and never have spoken to anyone with a pulse. Not likely to do business with them ever again.

 

[banjer]

My only order (experience) with Elev8vapes went without a hitch. Called by phone to order a Clouper dna 30 box and spoke with a real person the first try. It arrived 5 days later with no issues. I would order from them again.

 

[jhhollier]

Someone from elev8vape called me after I'd placed an order for a Cloupor dna 30 and the color I chose was out of stock. They asked if I would be okay with another color, I said yes and they shipped it out rather quickly. I was pleased with that sorry to hear others are having problems.

 

[geekmedic]

Over 20 calls to them (voice messages left also) and never have spoken to anyone with a pulse. Not likely to do business with them ever again.

I've contacted elev8 regarding an ohm reading issue on my iPV (coils less than 1.4 seem to read abnormally lower). Initially they tried to send me through the warranty route, I wrote them back explaining that this was not acceptable. Received an email from them this morning stating that they were sending me a new unit, tracking number to made available as soon as they have it, and I then get to send them my faulty iPV. Win and Win. They may earn my repeat business yet, I don't really mind that I have not spoken to a live person as long as communication is timely and professional. So far they have done the professional part, timely on communication has been slow at best.

 

[Trailz]

It's been about 3 weeks since I sent my IPV Mini back after they approved an RMA(I had requested a replacement for a faulty 510)I've been sending emails asking about the status (after I verified that the device was delivered) and they went unanswered for a week. I was told on the 31st that they were sending new replacement and I've yet to receive a tracking number. I sent a follow up email yesterday and am awaiting a response.

 

[AlvinK]

How you guys manage to get elev8 to expedite your order?

My cloupor mini still stuck at 'Awaiting fulfillment'.

 

[duc916]

I ordered an Infinite SMPL clone after midnight and it shipped the same day. So far so good...

 

[zoiDman]

Well, I tried one more time to call them on the phone and finally got someone.

He said he is going to mail me another cap ... sent me a new tracking number

Did you ever get your Replacement Cap?