Anyone with returns to manufactures experience

[jPhilly215]

Ok so I have two Mods that I need to send back for warranty work .

joyetech I need to send back VTC mini . I tried calling and Emailing for past week with no luck or replies . Is there something I am missing ? How bad is dealing with them and getting a replacement ?

smok I have a brand new not even week old Osub 40 watt that needs to go back . THe screen went black yet mod still works . I can not find any info at all besides 800 nimber

Thanks in advance

 

[YKruss]

Did you buy these mods directly from manufacturers?

Or from website, actual store?

 

[sawlight]

Deal with who you bought them from, you will be much happier, and might be able to even sleep.

 

[Neonspeed]

I have a smok h priv 220 waiting to go back to the company I purchase and the company telling me they had to let somebody go and they been behind but it's been approved but can't send back until the email arrives but I'm getting impatient and emailed them cause it's been over a week since I been notified


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[jPhilly215]

THe place I bought it from will not return it . SO I have to RMA through both Smok and UnJoy Etech Hopefully the replace them they may very well tell me to pound sand . My wife aka Mod Killa X had her hands on them . She went through 4 mods in month , thats her record ... all nice not clone or junk either . She tends to miss leaking tanks \

I started to notice by the juice she was going through ... before I even looked at her mods. Such a waste of good juice and pretty mods

 

[retired1]

Generally, the manufacturers will tell you to go through the business you purchased it from. They rarely, if ever, deal with the end customer.

THe place I bought it from will not return it .

They're still obligated to honor their in house warranty. Unless, of course, you're outside that window now.

 

[RageKage]

I can't be of any help with RMA to manufacturers, but what you talk about with the Smok OSub sounds like what I was seeing with my iStick Pico the day after I bought it. Mod would fire, but nothing on the screen. Turns out I had accidentally put it in stealth mode. Just sayin, before you go RMA the Smok OSub, see if it has a stealth mode that got accidentally enabled.

 

[Angel1964]

I was going to ask the same question about whether or not it was in stealth mode