Hi house mouse, I love it when lurkers come out to play! Karen, sorry you have to deal with the conundrum of duped sales. Most people will understand that it is not your fault. Who doesn't have issues with computers from time to time? If it were me (and it has been as some of you know) I would explain the situation, and give them the choice of a refund, a second pick, or send them my way and I will have another one made for them (please let them know that it might take some time for option 3, and that no two TrippyTips are exactly the same but I'll get it close).
I am off to bed, I'm glad to see you all and we'll chat more tomorrow!
~Bert