ATTN: Leaford. no order confirmation....

[sooperdrave]

hi leaford! i made an order a few days ago and did not recieve an order confirmation. i logged in to my account on the bloog website and checked my order status. says: status --- closed.
could you check and see if my order was shipped?
Order# 019685


also, is there a tracking number?

thanks,
dave

 

[ManicMaurice]

I'm sure Leaford will reply too, but in the mean time I just wanted to help out. Bloog has a toll free customer support # listed on the top right hand corner of their website, (877) MY-BLOOG. I called them a couple days ago and they were extremely helpful and super friendly. Might be worth a shot ...

 

[leaford]

Thanks for adding that Maurice!

Dave,

Sorry about the confusion. I'll pass your order number on to Ashley in our CS department, and have her find out what's going on. You can always e-mail CS at cs@distributek.com with any questions or problems, and Ashley will be joining us here on the forum soon, to help people with issues like yours.

 

[Peeps]

Hi Dave,

I had this happen with my last order...after about 2 days, I got the confirmation and tracking number.

 

[sooperdrave]

thanks everyone!

 

[MsOceanCity]

hi leaford! i made an order a few days ago and did not recieve an order confirmation. i logged in to my account on the bloog website and checked my order status. says: status --- closed.
could you check and see if my order was shipped?
Order# 019685

also, is there a tracking number?

thanks,
dave

Had the same problem. Order placed 12/31, no email conf., no tracking# and status closed. Called CS today and they told me order was shipping out later today and that I should have it soon. Also, she said that she gets calls from people quite frequently regarding the "closed" status. This is confusing and a bit maddening to buyers who are used to more detailed status updates on their orders.

 

[ManicMaurice]

Had the same problem. Order placed 12/31, no email conf., no tracking# and status closed. Called CS today and they told me order was shipping out later today and that I should have it soon. Also, she said that she gets calls from people quite frequently regarding the "closed" status. This is confusing and a bit maddening to buyers who are used to more detailed status updates on their orders.

Amazon.com has spoiled us all

 

[Peeps]

(2 orders ) ordered 12/28 and still sitting in NJ

damn fedex anyway!

 

[sooperdrave]

everything is all set now. thanks leaford!

 

[Scottbee]

Interesting....

I placed on order on Thursday of last week and got the confirmation and tracking number rather quickly.

But it's been quite a few days and the tracking information still doesn't show up in the USPS system. Nothing... Nada.

I know that USPS usually isn't very timely with updates, but I've never seen them take 4-5 days just to acknowledge receipt of the parcel.

 

[sooperdrave]

Interesting....

I placed on order on Thursday of last week and got the confirmation and tracking number rather quickly.

But it's been quite a few days and the tracking information still doesn't show up in the USPS system. Nothing... Nada.

I know that USPS usually isn't very timely with updates, but I've never seen them take 4-5 days just to acknowledge receipt of the parcel.

i thought bloog used fed-ex..... ?

 

[samsmom]

Yes they do use FedEx - my order tracking states it's on the truck for delivery today!

Scottbee - try your tracking # at the FedEx site Global Homepage

My email also stated USPS but it was a FedEx #

i thought bloog used fed-ex..... ?

 

[ManicMaurice]

I may be incorrect, but I believe they use FedEx for quick shipping and USPS for standard shipping.

My shipping email started USPS, but had a FedEx tracking # too.

 

[trichman]

Scottbee, it will be shipped Fedex, not usps. I have ordered quite a bit and once I get the tracking number the order comes in 3to 4 days max. Anytime there is a holiday involved, orders back up. It is a good idea to allow for that. I try to get an extra box or 2 of cartos in case that happens and stash them. Now that the holidays are behind us, I expect orders/shipping to return to normal. Most of the time, I get the order confirm & shipping/tracking notice the same day I order. Good Luck!

 

[Scottbee]

Yup... it's Fed-Ex.. although the confirmation EMAIL sends you to the USPS site.

Found my package..... 5 days, still in NJ. *sigh*

 

[leaford]

Noted, and passed on to our IT guy!

 

[jayvap33]

I got my confirmation e-mail yesterday, says USPS, but neither USPS nor FedEx has any info on it! WTF!
USPS: There is no record of this item.
FedEx: Not Found
No information for the following shipments/FedEx Office orders has been received by our system yet. Please try again later or contact Customer Service.

 

[ManicMaurice]

I got my confirmation e-mail yesterday, says USPS, but neither USPS nor FedEx has any info on it! WTF!
USPS: There is no record of this item.
FedEx: Not Found
No information for the following shipments/FedEx Office orders has been received by our system yet. Please try again later or contact Customer Service.

I've found that it usually takes USPS & FedEx anywhere from 6 to 24 hrs to get all the shipping info into their systems. After it's in the system the tracking works every time.

 

[jayvap33]

I've found that it usually takes USPS & FedEx anywhere from 6 to 24 hrs to get all the shipping info into their systems. After it's in the system the tracking works every time.

Thanks, trying to be patient. Us ex-smokers/gadget people are a bit .... about these things!

 

[Scottbee]

Yup... it's Fed-Ex.. although the confirmation EMAIL sends you to the USPS site.

Found my package..... 5 days, still in NJ. *sigh*

BOOM! And just like that it is on the delivery truck in my town. I should be in a position to put the old Ohm meter on the units tonight. Wife and time permitting!