Backwoods brew beware cod charges

[luciachan]

I always order from BWB... I may have forgotten to put Canuck style in my order comments my package arrived today wit $23 cod charges... It was a $50 order they put the declared value at. $98... I've never had to pay a fee with them and I can't believe they misquoted the value of my order I'm so upset with them right now

 

[RaymondK]

I never heard of this site. Just paid a visit on their website. I guess you must bought some e-juice from them. You should consider yourself lucky if those e-juice contains NIC especially it also attracted COD of $23. Easily they can withhold them and you lose your $50.

 

[Hello World]

All orders I have received outside of Canada with both DHL & UPS come with hefty "surprise" charges as of very recently. A $150 mod from Greece DHL collected $47 from me C.O.D., and UPS hit me up for $37 on $55 of DIY supplies. The federal Gov't recently implemented some tax changes, but I'm not current on what they are.

Until I can get a straight answer and solution to this, I can't order outside of Canada. I e-mailed several American vendors but they haven't responded to my inquiry. They obviously don't need our business. But then, I've got all I need for years to come now.

Maybe we need to make a thread which vendor shipments aren't subject to these exorbitant add-on charges.

With Ecigexpress.com these charges appear to be the norm now. They also do not respond to these type of inquiries. Until these DHL/UPS hold-up charges have been cleared up, I do not recommend doing biz with them.

 

[martinc]

yes,lets point them all out so they can eventually be listed for those same charges

Thanks,I needed that.

 

[Hello World]

yes,lets point them all out so they can eventually be listed for those same charges

Thanks, I needed that.

You got me. I fail to see the humor in this.

What solution do you have to prevent DHL/UPS suddenly hitting you up for $40-50 in surprise charges, otherwise they'll return it to the vendor, when you have already paid the vendor $20 or more for shipping?

 

[luciachan]

I understand the taxes but I've never had to pay with them before... I realize I could've lost the whole order but the issue is the seller put that my order was valued at $98 so I was charged tax on that... Had they put the right amount the tax would've been half that

 

[SloHand]

What solution do you have to prevent DHL/UPS suddenly hitting you up for $40-50 in surprise charges, otherwise they'll return it to the vendor, when you have already paid the vendor $20 or more for shipping?

Don't use the courier services. Stick to the postal services. Couriers will ALWAYS hit you for brokerage fee's. The postal service doesn't. Ever.

 

[the_vape_nerd]

having dealt w/ BWB and talked to Don here and on email I doubt it was anything more than a simple error...still I'd send a polite email to let them know....he's not careless person I dont think...not by the quality of juice he makes...all of us make mistakes though

 

[luciachan]

Postal services do charge brokerage I got $13 tax and $10 in handling fees from Canada post... Don't get me wrong I love BWB juices

 

[cdnreturner]

I ordered $240 worth of supplies from my US supplier for my small home-based business last week. We had an agreement (a conglomerate of us small businesses here in Canada) that they send via International Priority Mail. I checked this was the way it would be sent. I got charged by UPS last week for $140, and I've just got my credit card bill that shows I paid $40 shipping for a 14" x 14" x 14" box.

Apparently since US postal charges went up they prefer to use couriers in the US now as it's the same or cheaper. Also, the company I dealt with changed hands last year, so the email I have confirming the shipping practice to Canada is from someone who no longer owns the company.

It's so hard to be competitive here in Canada.

 

[fourtytwo]

Don't use the courier services. Stick to the postal services. Couriers will ALWAYS hit you for brokerage fee's. The postal service doesn't. Ever.

They back end load those fees.
UPS and FedEx are the worst that I have seen. The sender does not see the bills for brokerage fees and so, think they are getting great shipping rates.
I refuse to buy anything from any US company that will not ship USPS. Canada Post charges a flat $9.95.
http://canadaonline.about.com/cs/customs/a/shopshipcanada_2.htm

If you want to see more stories, just Google "UPS brokerage fees"

 

[aggo]

Postal services do charge brokerage I got $13 tax and $10 in handling fees from Canada post... Don't get me wrong I love BWB juices

Hmmm really? I made a recent order from BWB and didn't get hit with a fee. Then again, I always order with the cheapest shipping option.

 

[luciachan]

Hmmm really? I made a recent order from BWB and didn't get hit with a fee. Then again, I always order with the cheapest shipping option.

As do I and I've never had a fee I've ordered from them for 2 years now...

 

[Hello World]

Don't use the courier services. Stick to the postal services. Couriers will ALWAYS hit you for brokerage fee's. The postal service doesn't. Ever.

There was no choice, since I never opt for UPS or DHL.

I always select the standard postal route which takes a little longer. And I don't mind. Whatever happened has nothing to do with selecting UPS or DHL, it just ended up on my plate like that, thus the heads up.

 

[Hello World]

I refuse to buy anything from any US company that will not ship USPS.

I just got stiffed by them for $40 for a $65 order from ecigexpress.com in addition to the $10 - 20 I paid them for shipping.

????????????????

 

[fourtytwo]

Who stiffed you? UPS or USPS?
If the vendor ships via USPS (US Postal Service), the brokerage fee should be $9.95 if they charge it at all.

 

[SloHand]

Not sure what charges you folks are paying but you shouldn't be paying anything if your using postal services. USPS & CPC have a bilateral agreement that ensures no additional fees.

This is a good layman's description.

 

[TorontoGal74]

All orders I have received outside of Canada with both DHL & UPS come with hefty "surprise" charges as of very recently. A $150 mod from Greece DHL collected $47 from me C.O.D., and UPS hit me up for $37 on $55 of DIY supplies. The federal Gov't recently implemented some tax changes, but I'm not current on what they are.

Until I can get a straight answer and solution to this, I can't order outside of Canada. I e-mailed several American vendors but they haven't responded to my inquiry. They obviously don't need our business. But then, I've got all I need for years to come now.

Maybe we need to make a thread which vendor shipments aren't subject to these exorbitant add-on charges.

With Ecigexpress.com these charges appear to be the norm now. They also do not respond to these type of inquiries. Until these DHL/UPS hold-up charges have been cleared up, I do not recommend doing biz with them.

My husband works for UPS. When something ships via a courier across the border and into Canada, the courier essentially becomes your broker through customs. You pay a fee for that and there is no getting around it. I NEVER order something from outside of Canada, unless it can be mailed through the postal system. Sometimes broker fees and such will be more than the value of the item in the package.

 

[martinc]

Tought that changed this month or last month....

 

[Hello World]

Who stiffed you? UPS or USPS?
If the vendor ships via USPS (US Postal Service), the brokerage fee should be $9.95 if they charge it at all.

Who knows?

I never requested UPS to ship anything, that was done by Ecigexpress. It's almost $40 C.O.D., not $10.

My husband works for UPS. When something ships via a courier across the border and into Canada, the courier essentially becomes your broker through customs. You pay a fee for that and there is no getting around it. I NEVER order something from outside of Canada, unless it can be mailed through the postal system. Sometimes broker fees and such will be more than the value of the item in the package.

I never asked anyone to send anything UPS. But they showed up C.O.D., and yes you are right, all said and done almost the amount of the value of goods.

But here is the problem: Next time I order something from the US without selecting UPS/DHL or any non-postal system courier, how can I be sure UPS doesn't show up with my package asking for a ransom?

I have e-mailed Ecigexpress about it, they never responded back, therefore they're off my list of vendors.