That brings up another point. My email to him clearly stated there wasn't enough flavor for my taste. If he is willing to add more flavor why didn't he provide that as an option for me? I probably would have reordered some malty toffee with higher nic if he would have said that he does do extra flavor.
Backwoods Brew :(
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That brings up another point. My email to him clearly stated there wasn't enough flavor for my taste. If he is willing to add more flavor why didn't he provide that as an option for me? I probably would have reordered some malty toffee with higher nic if he would have said that he does do extra flavor.
I don't think Don wronged me. I don't think Don is a bad guy. I don't think Don makes lower than average quality juice. If you read my responses, all I'm really saying is I was very disappointed. I was not expecting him to return the juice. I was expecting some concern of suggestion so I regret my purchase. I did not accuse him of any wrong doing, I just was dissatisfied with the way he handled the situation considering all of the hype I've heard.
Most likely I've misunderstood. It happens. And if you can take the following constructively, you'll see that perhaps, you can be misunderstood as well... I've noted your message to show you how I read it...
Not arguing here... Just pointing out the trappings of intended delivery vs. received interpretation. I'm not Don and my interpretation is just one of a few possibilities.
And I don't see where you stated that there wasn't enough flavor for your taste. You may have meant to, or you may have thought it inferred, but again... I don't see it...
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So even after reading the PM messages, you still think I gave him a reason to be short? There were no communication between us prior to that PM.
Most eliquid reviews are so utterly unreliable,.. throw "steeping" into the mix and now you're looking at a train wreck.
There was nothing wrong with Don's response... It was to the point and consistent with his sites requirements....nuff said.
Here is my rule of thumb when ordering juice.... Works every time!
1. Order Juice
2. Try jucie
3. If you like juice, vape juice. if not toss, trade or sell.
4. Try more Juice
Life is to short to vape crappy juice. There are far to many flavors and vendors out there to get your panties in a bunch. Its just like cola everyone makes it! We find out what we like and what we don't like by trying different colas. There is no need for me to write Pepsi an email because I didn't like their recipe....I simply move on!
Here is my rule of thumb when ordering juice.... Works every time!
1. Order Juice
2. Try jucie
3. If you like juice, vape juice. if not toss, trade or sell.
4. Try more Juice
Life is to short to vape crappy juice. There are far to many flavors and vendors out there to get your panties in a bunch. Its just like cola everyone makes it! We find out what we like and what we don't like by trying different colas. There is no need for me to write Pepsi an email because I didn't like their recipe....I simply move on!
OMG guitardedmark, you just lost me. How can you possibly think customer service is better from Tasty Vapor? That is impossible! If you don't think Geoff is rude and extremely nasty to his customers, how could you ever come close to thinking Don is? I was giving you the benefit of the doubt in that you are just sensitive to the way something may be worded but I am now thinking you are upset only because Don wouldn't give you free juice.
This is now about the 4th time that I've said this. I never said Don did anything "wrong" to me. What I did say is that his customer service and juice did not live up to my expectations. BTW I wouldn't write Pepsi either. That is a completely different situation and IMO not a worth comparison at all. My intent is to let people hear the times when the "greatest vendor" isn't so impressive. I'm not surprised I'm getting flamed and this being my first negative review, I'm not surprised more people are honest about their disappointment with vendors. I'm so damn sick of seeing Juice reviews say how good every juice is, just so they will get free sh**. It IMO unethical, redundant, unhelpful and dishonest. Of course all the "fanboys" want to defend their favorite vendor. I would too. However, I have heard but ONE reasonable defense for Don and that being that I'm too hard to please. I will admit I am pretty critical. Needless to say, If I was running a business I would want to know what I could do better...
LOL I don't disagree that he has a bad reputation but he has always treated me with respect and concern. BTW those are my overall favorite vendors as far as product offered AND customer service. Geoff comes off as kind of harsh but he does care and hes passionate about the products he sells. I didn't get the impression that Don cared about my experience or his juice at all. He didn't suggest any resolution whatsoever. He didn't even greet me! Plus you dont see everyone raving about Geoffs customer service so I didn't go in expecting him to be amazing. I'm an honest guy and seriously I could care less about getting free juice from him. I didn't really like his juice so why would I want more free? I just expected a much better response considering what I've heard from other people. Everybody has off days though. I think I just caught him at a bad time. I can understand that. From my perspective however, I'm still disappointed. I must say though, reading hype about things has always led me to be disappointed (with the exception of atomic cinnacide from Tasty Vapor which ASTONISHED me). I need to stop reading the hype...
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Whoever said Don was the "Don" off all juice?...hes good people...I like him and he makes great juice. Those are merely the facts.
Hold up...Take juice reviews with a grain of salt...only YOU can decide if something is truly good or not.
Objection... False statement.... speculation!
Guilty - I'm a BwB wh0re!
Don's doing a great job, he's a one man operation making vapers happy. Don't let one bad experience ruin it for you. Hes a busy guy. I bet if you responded to his email saying you thought he was short with you, he would of replied meeting your expectations and then some.
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Whoever said Don was the "Don" off all juice?...hes good people...I like him and he makes great juice. Those are merely the facts.
Hold up...Take juice reviews with a grain of salt...only YOU can decide if something is truly good or not.
Objection... False statement.... speculation!
Guilty - I'm a BwB wh0re!
Don's doing a great job, he's a one man operation making vapers happy. Don't let one bad experience ruin it for you. Hes a busy guy. I bet if you responded to his email saying you thought he was short with you, he would of replied meeting your expectations and then some.
Well said
I agree with everything you posted here except the whoreness Thanks!
That was my thought when I first read your post, most likely he was in a hurry and just wanted to respond to you. I'm sure if he reads this post he might regret not giving you the response you deserved. I can say from experience that the email you got is not typical of Don's CS. But I might feel the same as you if i had never ordered, read/seen many positive reviews and then been disappointed with the juice and gotten a less then friendly response. I'm not saying that a "bad day" is acceptable excuse (i dont think it is) but everyone is human.
and just a little fyi, i've never gotten free juice from Don, I know he sends juice out for people to test, but i dont think even sends free juice out for review, he might.. but i dont think he does.
You say you don't want free juice from him. You didn't like it so why would you want more free?
When I read your original email to him it seems the whole point is to get an exchange for something different. Hmmmm..
I really don't see a thing wrong with his reply. It definitely doesn't warrant your reaction. And your request for an exchange is pretty absurd. Why should he eat the expense of your mistake?
I think a vendor or two spoiled you by fixing some of your mistakes previously and that's what this is really about. Your spoilt, lol.
When I read your original email to him it seems the whole point is to get an exchange for something different. Hmmmm..
I really don't see a thing wrong with his reply. It definitely doesn't warrant your reaction. And your request for an exchange is pretty absurd. Why should he eat the expense of your mistake?
I think a vendor or two spoiled you by fixing some of your mistakes previously and that's what this is really about. Your spoilt, lol.
I think the OP had some genuine concerns and posted them. From what I read it was nothing personal and it was what he/she felt is a customer service issue.
As a still new person here, it is invaluable for me to look in as to the pros and cons about everything, vendors included. I am an adult and can make up my mind if these are valid concerns or not.
It would be a discouraging thing indeed if all that was posted here was glowing reviews and favortism, although I have noticed that does prevail at times. Some juice vendors have very, very vocal fans, just as some e cigarette models have the same, and no one dares to say anything that is even in the least negative.
For example, you can't post here in the New Members forum and ask a question without an Ego being recommended for what ever ails you within three replies it seems.
Won't get into the technical discussions that start about batteries and ohms and such that make my newbie eyes just glaze over after what appears to me to be a simple question...
Much the same here when you have an issue about a flavor or a liquid supplier, certain vendors are suggested ad nauseum with suggestions to order from them, all with assurances that the posters have no interest or affliation with said vendors, but doing so will surely ensure your world will be a better place, however. Either that or you are told that you most assuredly have done vicious and vile things to your tastebuds and the vendor and their liquid could never be at fault...Bad, bad tastebuds...
One of the reasons I did not post about the vendor's response I was disappointed with at the beginning of my trying vaping was because they are so popular and vocally supported. I figured it would end up being a waste of bandwidth as it would probably result in no real substantive discussion of options for me, and/or would be just arguing back and forth, and/or some kind of accusation that I had it out for the vendor. That the issue would have be something I would have to figure out myself if I was going to make vaping work for me.
Glad I kept trying, albeit going it alone. Trial and error does work, just wish I didn't have so many errors along the way, but then again that seems to be a prevailing theme with most things in life...
As a still new person here, it is invaluable for me to look in as to the pros and cons about everything, vendors included. I am an adult and can make up my mind if these are valid concerns or not.
It would be a discouraging thing indeed if all that was posted here was glowing reviews and favortism, although I have noticed that does prevail at times. Some juice vendors have very, very vocal fans, just as some e cigarette models have the same, and no one dares to say anything that is even in the least negative.
For example, you can't post here in the New Members forum and ask a question without an Ego being recommended for what ever ails you within three replies it seems.
Won't get into the technical discussions that start about batteries and ohms and such that make my newbie eyes just glaze over after what appears to me to be a simple question...
Much the same here when you have an issue about a flavor or a liquid supplier, certain vendors are suggested ad nauseum with suggestions to order from them, all with assurances that the posters have no interest or affliation with said vendors, but doing so will surely ensure your world will be a better place, however. Either that or you are told that you most assuredly have done vicious and vile things to your tastebuds and the vendor and their liquid could never be at fault...Bad, bad tastebuds...
One of the reasons I did not post about the vendor's response I was disappointed with at the beginning of my trying vaping was because they are so popular and vocally supported. I figured it would end up being a waste of bandwidth as it would probably result in no real substantive discussion of options for me, and/or would be just arguing back and forth, and/or some kind of accusation that I had it out for the vendor. That the issue would have be something I would have to figure out myself if I was going to make vaping work for me.
Glad I kept trying, albeit going it alone. Trial and error does work, just wish I didn't have so many errors along the way, but then again that seems to be a prevailing theme with most things in life...
LOL! You obviously didn't read any of the other posts and you obviously dont understand the idea of "customer service". It wasn't about him returning the juice... it was about him giving a rats ... about what he sold me. Yes one possible solution would be to exchange the juice. Another would have been to offer to add more flavor, and suggest another flavor.
I think the OP had some genuine concerns and posted them. From what I read it was nothing personal and it was what he/she felt is a customer service issue.
As a still new person here, it is invaluable for me to look in as to the pros and cons about everything, vendors included. I am an adult and can make up my mind if these are valid concerns or not.
It would be a discouraging thing indeed if all that was posted here was glowing reviews and favortism, although I have noticed that does prevail at times. Some juice vendors have very, very vocal fans, just as some e cigarette models have the same, and no one dares to say anything that is even in the least negative.
For example, you can't post here in the New Members forum and ask a question without an Ego being recommended for what ever ails you within three replies it seems.
Won't get into the technical discussions that start about batteries and ohms and such that make my newbie eyes just glaze over after what appears to me to be a simple question...
Much the same here when you have an issue about a flavor or a liquid supplier, certain vendors are suggested ad nauseum with suggestions to order from them, all with assurances that the posters have no interest or affliation with said vendors, but doing so will surely ensure your world will be a better place, however. Either that or you are told that you most assuredly have done vicious and vile things to your tastebuds and the vendor and their liquid could never be at fault...Bad, bad tastebuds...
One of the reasons I did not post about the vendor's response I was disappointed with at the beginning of my trying vaping was because they are so popular and vocally supported. I figured it would end up being a waste of bandwidth as it would probably result in no real substantive discussion of options for me, and/or would be just arguing back and forth, and/or some kind of accusation that I had it out for the vendor. That the issue would have be something I would have to figure out myself if I was going to make vaping work for me.
Glad I kept trying, albeit going it alone. Trial and error does work, just wish I didn't have so many errors along the way, but then again that seems to be a prevailing theme with most things in life...
Too shay! This is why I posted this review, NOT to get flamed
but to offer a realistic example of a negative experience that hopefully provides a more realistic expectation of Don's company. I'd rather have low expectations and be delighted than to have high expectations and be disappointed.
Too shay! This is why I posted this review, NOT to get flamed
The way this seems to be going, perhaps your next purchase should be a flame ......ant suit and not worry about any any eliquid for now
I am just glad I finally found a supplier where I actually like the liquid I have ordered and am pleased with their shipping schedule. Those things mean more to me than getting any freebies from them or whether they have a fan club here at ECF.
Not that this means I won't try another vendor just to see what they might offer once and a while, but thankfully the desperate seach is over now.
Unless it was an egregious pattern of complaints against a supplier or a e cig model, I would not let anything posted here stop me from ordering anything. But is is good to be aware of potential issues, and read other people's experiences and not just all the raves.
A balance of sorts you might say. Hope you too find a juice supplier you are happy with too soon.
See, I could take that the wrong way but I won't. I don't know a thing about customer service?? LOL!!!
Ive been a full service restaurant manager for 14 years. So, I too have to deal with people not liking what they order and wanting free stuff. As much as I would like to simply tell them not to order it again.... I can't. Because of corporate. People do it to get free food. Bottom line! After 14 years I know when a complaint is legit in the food industry. That doesn't relate to the ejuice industry... But, you seem like one of those spoilt people I deal with frequently.
I hAve about 36 bottles of juice I'll never vape from various vendors. All were purchassed after reading reviews here. How many times did I contact a vendor because it wasn't to my tastes? Zero.. How many times did I rant on this forum about how. awful they were? Zero!! I may have mentioned it wasn't to my liking but that's as far as it goes. Because that's how an adult acts.
A story for you... I was so mad when I got halo juices. They advertise unfiltered tobacco flavor and everyone on here raves about them.. They didn't come close to meeting my expectations. So they sat for a month or two.. One day I decided to revisit them and came to find I really like them. No, they don't taste the same to me as they do other people. But, I really like them now.. I would feel real stupid if I had made a bbig hoop la about it like you have.
You want your ... kissed!! He was nice about it. Obviously your disgruntled about him not eating your mistake and giving you different juice. Because there was absolutely nothing wrong with his email. Double flavor isn't an option he offers. He will do it on special request only at no charge. Nice of him. Nor does he offer exchanges of juices you don't like.
Ive been a full service restaurant manager for 14 years. So, I too have to deal with people not liking what they order and wanting free stuff. As much as I would like to simply tell them not to order it again.... I can't. Because of corporate. People do it to get free food. Bottom line! After 14 years I know when a complaint is legit in the food industry. That doesn't relate to the ejuice industry... But, you seem like one of those spoilt people I deal with frequently.
I hAve about 36 bottles of juice I'll never vape from various vendors. All were purchassed after reading reviews here. How many times did I contact a vendor because it wasn't to my tastes? Zero.. How many times did I rant on this forum about how. awful they were? Zero!! I may have mentioned it wasn't to my liking but that's as far as it goes. Because that's how an adult acts.
A story for you... I was so mad when I got halo juices. They advertise unfiltered tobacco flavor and everyone on here raves about them.. They didn't come close to meeting my expectations. So they sat for a month or two.. One day I decided to revisit them and came to find I really like them. No, they don't taste the same to me as they do other people. But, I really like them now.. I would feel real stupid if I had made a bbig hoop la about it like you have.
You want your ... kissed!! He was nice about it. Obviously your disgruntled about him not eating your mistake and giving you different juice. Because there was absolutely nothing wrong with his email. Double flavor isn't an option he offers. He will do it on special request only at no charge. Nice of him. Nor does he offer exchanges of juices you don't like.
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