To answer your question Sucker_dad, yes I do. I have high expectations for B&M's and my expectations of online shops are growing more and more. They sell Product X, they should be able to support it, period. We're not talking about Chinese mass-produced manufacturers, we're talking about the middleman, the dealer. The ones who pay 2-5x less for the products on their site and in their stores.
Perhaps you feel it's being unrealistic, but dig a little deeper into the money that is being made and see where the real costs are.
fasttech is just one venue for dealers. Some can and do go manufacturer direct for bulk purchases to get things cheaper, or they have a source that can do it for them. If we take the Nemesis Clone for example. It's $29.08 @ FT. If a dealer has the business levels to earn a lower buying price, I'm confident they can get that at $20 or lower per piece. It's a hot item, it sells, they'll have no trouble moving the inventory; just look at how many sell out here in the US. So many dealers are out of stock continuously.
Most of the Nemesis Clones sell for $40-$50 even up to $60 for the HCigar version. So for $20, $30 or $40 over cost, you're telling me I'm being unrealistic in asking them to be able to tell me about the mod and provide a bit of support for it? Like what batteries work best and why, what is battery safety and why should I care, etc? With all due respect, you're crazy.
I work in the firearms industry for a living. I designed and developed a lubricant and cleaner/lubricant combination. Do you honestly feel my customers should be left to "just know" how to use it on their firearm(s)? Not all work the same, not all can be used on specific metals, not all can be used on specific coatings. Of course, mine can with zero issues, but they only know what a website says. Now if I take the time to show them and train dealers to be able to do the same, they benefit.
I'm not asking B&M's and online shops to support a broken spring, a lost magnet etc. But if a customer asks for parts & pieces, asks how it works, asks X, Y or Z - then yes, I do expect them to have knowledge of the products they are selling. If they don't, don't sell it.
I wonder if you also expect all employees of an online store to be able to diagnose problems and build on any product they sell. I assure you they don't have that capacity nor will they ever. Lot's of shops that sell Provaris. I wouldn't expect any of them to have employees there to diagnose or fix it. That is for Provape to do. I do see that you put in the caveat that your a "bit harsh", I will add that your completely unrealistic. EVERY B&M open today is there to make money. That is what almost every business does. I absolutely agree they should not be promoting sub-ohm to ANYONE let alone newbies. THey should not be building sub-ohm either. A small store could easily have 500-1000 products in it. I don't expect anyone to know everything there is to know about everything.
WOW!!! I mean, if thats your style ok I guess. I can build my dual coil .8 ribbon wire with 3 wraps on 3mm ekowool and know it will be around .5 ohm because I've used it plenty of times.....but c'mon!!!! Don't know if that was the same guy who did my friends build or not.
