hey OP.....I didnt scare you off did I? We didnt hear from you today as far as I know. I was not trying to evade the issue....it's just that there are a couple different scenarios that could be happening here and it's much faster and easier to talk to a person on the phone.....then whatever needs to be replaced can get done right then and there. Please do call......failure is a natural part of any electronic product....SmokeStik included. If you have a problem we want to make it right.