Okay so being the total noob to the whole E-Cig/PV club and pretty picky when it comes to new toys I spent a good week on this forum and on youtube researching all the different PV's/Vendors around... I kept hearing about Drew/Nhaler and how amazing the service and product was... After hearing glowing reviews of the service over and over I decided what the hell I'll throw in some cash and get my own first vaper from Drew. I am so glad I did.
On Tuesday I emailed drew to see if I could get the KR808 starter kit with Black Batteries since I saw pictures of them but they were not available on the drop down menu. I received a return email in under an hour informing me they were out of stock. Not what I was hoping to hear but you know what amazing response time.
Well I decided I'd buy the Ultimate starter kit that night with a few blank cartomizers and some 6ml samplers of drews renowned ejuice. The next morning I got a voicemail from Jay I believe saying that there was a problem with my order and to give them a call back. I totally spaced it and didnt call until Thursday. I was told that two of the samplers I had ordered were out of stock but they didnt want to delay my shipment so had already shipped it with 30ml Bottles of ejuice for 2 out of the 3 samplers I ordered!!! Whats even more amazing is Drew is on the East Coast and I'm on the West Coast and I got my package in the mail today!!! My PCC/Batts are charging right now... Can't wait to get my vape on!
TL;DR
Drew is the freaking man!
Quick response via email and phone
Free Upgrades due to stock issues on ejuice
Rapid fire shipping(That was free since my order was "over" $100)
Nhaler has me hooked before my first vape!
I'm sure I'll be ordering more gizmos and juice soon... so much to try! Thanks again for the great service/customer care.
On Tuesday I emailed drew to see if I could get the KR808 starter kit with Black Batteries since I saw pictures of them but they were not available on the drop down menu. I received a return email in under an hour informing me they were out of stock. Not what I was hoping to hear but you know what amazing response time.
Well I decided I'd buy the Ultimate starter kit that night with a few blank cartomizers and some 6ml samplers of drews renowned ejuice. The next morning I got a voicemail from Jay I believe saying that there was a problem with my order and to give them a call back. I totally spaced it and didnt call until Thursday. I was told that two of the samplers I had ordered were out of stock but they didnt want to delay my shipment so had already shipped it with 30ml Bottles of ejuice for 2 out of the 3 samplers I ordered!!! Whats even more amazing is Drew is on the East Coast and I'm on the West Coast and I got my package in the mail today!!! My PCC/Batts are charging right now... Can't wait to get my vape on!
TL;DR
Drew is the freaking man!
Quick response via email and phone
Free Upgrades due to stock issues on ejuice
Rapid fire shipping(That was free since my order was "over" $100)
Nhaler has me hooked before my first vape!
I'm sure I'll be ordering more gizmos and juice soon... so much to try! Thanks again for the great service/customer care.
