Bloog CS issues.... someone talk me off the ledge.

[lo thatch]

They just got shipments in and are going through the inventory. i am sure they will get back to you asap just calm down and dont bad mouth the company

I am not bad mouthing the company. I mentioned how much I love the batterys and carts. But part of a successful business is good CS and that is not what I have experienced. The issues have been going on since late January/early Feb. Reread my post.

 

[nycsublimegirl]

I will have someone contact you asap thanks for the PM

 

[nycsublimegirl]

I saw CS contacted you please let me know if there is no resolution.

 

[Kembial]

Hehe. If we're requesting contact mediation, I emailed J for an affiliate code on the 28th. No reply.

 

[nycsublimegirl]

oh man ... what is your email?QUOTE=Kembial;2760022]Hehe. If we're requesting contact mediation, I emailed J for an affiliate code on the 28th. No reply.[/QUOTE]

 

[korova8]

So, I'm brand new to the world of vaping. When I say BRAND new, I mean it - I've never even seen an e-cig before. After doing some basic research here, I arrived on the MaxxFusion as my first foray into the world of vaping - seemed like it best fits my needs. Placed an order for the MaxxFusion ultimate starter kit with Reds cartos, a 5-pack of cherry cartos, and a 5-pack of blank cartos. This was on 1/20 (8 days ago.) Was invoiced the $106. The waiting begins...

As of this past Monday, I couldn't find any information on my account that the order had shipped. I sent an e-mail to Bloog CS asking for a tracking #. Got a response back on Tuesday saying that my order was being held because the blank cartomizers were on back order. They asked if I wanted to have them credit back the blank cartos and ship the rest of the order. I responded back within the hour saying yes, please do that.

Wednesday, I get a voice mail from Bloog CS saying that the order was being held because blank cartos were on back order and asking if I wanted those credited or replaced with filled cartos. I called back, sat on hold for a short time, and was booted into voice mail. I left a detailed message with my name, order number and phone number explaining I'd already e-mailed asking to refund the blank cartos, but if they could just replace them with RY4 cartos, I would prefer that. Either way, I just wanted to get the order shipped, so I asked them to do what they could and please get back to me with a tracking # as soon as possible.

Thursday, I get an e-mail saying that the blank cartos had been refunded. OK, whatever, just get the order out, please.

Now it's Friday, I still have no ship confirmation, no feedback from Bloog telling me when or if the order will ship, and my card has not been refunded for the blank cartos, though they no longer appear on my order on the bloogplanet website. It's now been 8 days since I was invoiced for this order and nothing has moved. Meanwhile, juice I ordered the same day from avejuice arrived 3 days ago, and juice from Bluemist I ordered this week is also already here. Problem is I have no PV with which to use them.

Is this typical of the Bloog buyer experience? I've heard great things about the product and am eager to try it, but I'm starting to get frustrated. Now I'm reading about cartos producing a burnt taste as well... being a novice vaper, I'm hoping this doesn't happen and turn me off to vaping, as I won't really have any basis for comparsion and might not even know if the cartos are bad or not. Someone talk me down here, I'm getting close to just canceling the order and looking elsewhere, or sticking with analogs. HELP !!

Im right there with ya. I had some issues getting my tracking information. I placed the order Saturday(I assumed they were closed). Order didnt ship until today (following Wednesday) but Chris with Bloog was extremely helpful in helping me figure out why my shipping confirmation had not been sent. Im sure they are being FLOODED with orders due to incredible reviews of this product. I hope you enjoy yours as much as I KNOW I will be enjoying mine.