I actually posted my shipping issue a while back on their forum. It will be nice to see a CS rep over there, instead of just Toni (marketing) and Leaford (development)! Leaford & I pm-ed a few times about it, then their stock was depleted so I gave up for the moment. I did finally figure out that I could call them to place the order & get the shipping reduced that way. I follow their threads (way too much btw,, I feel like I know you all, lol), and now I'm waiting to see if they come out with any thing new. Leaford hinted a while back that new things were coming after CNY, so we'll see....