Bloogplanet Shipping Delays?

[ArmandSM]

I placed my first order on the 16 of February and got it on the 18 the. Best e-cig I've had out of four I've tried. Haven't smoked a cigarette in 2 weeks with this thing! Started smoking because my girlfriend thought it was cool - back in 1983. Figured I'd quit when we broke up. Never would have made it without the bloog! (MaxxFusion) Placed another order the 27 th. Have not got confirmation or a return email at all concerning this order. Very disappointed as I was becoming a bloogplanet convert. Ended up ordering from truman-ecig.com. prices were great for a KR808d-1 280mah bat. They call it the 902. Well see if it is any good when it arrives, but Truman just confirmed shipment today with a photo of the materials and the packing slip and with the numbers. Also, one of the 3 battys I got is dead, so I emailed about that and again no answer. Anyone else have a problem with the customer service not picking up/ responding over at Bloogplanet? Ideally want to like these guys . . .

 

[PapaBloog]

Armand, these guys are no-nonsense and are generally terrific - personally, I have come to know them well. I hope you don't mind, I typically don't advocate, but I took the liberty of forwarding this thread to their back channels and am certain this issue will be resolved immediately. Hang tight for a few, let's see what happened...

 

[DawnsDone]

I have only dealt with bloog this week. But I had a ton of q's for them, emails back and forth, swapping out something i order for something else cause i changed my mind =D and they were great throughout the entire process. I'm thinking maybe your email to them slipped through the cracks? I know that they were out of stock on many items and have been working tirelessly to get everything sorted and ready for sale so they've probably been swamped. From what I've seen they'll make it right for you either way. Good luck!

 

[Stosh]

I'm not a bloog use but just a thought, have you checked your spam filters, or spam message folder?
A few return emails from of my vendors have been caught up in my filters.

 

[ArmandSM]

For all the responses!

I'll check my spam folder again. I bet they got popular in a hurry and got caught with a shortage. Their cartomizers are great, in particular, and I really like their product. Hopefully I hear from them Monday. As I told them in my email, I am mostly waiting for the cartomizers and wish they had a retail outlet in SoCal. Their menthol is great and virtually oderless, which my wife likes a lot. Great to get so many responses so quick, thanks again all!

I'm not a bloog use but just a thought, have you checked your spam filters, or spam message folder?
A few return emails from of my vendors have been caught up in my filters.

 

[DawnsDone]

Armand, there's a chance your email may have got lost in outer space. Bloog just announced Chris Truax to handle customer service and order fulfillment issues. He can be reached by email at cs@bloogplanet.com Make sure to include your order # in your email it'll speed things up.

This is the thread with the announcement:

http://www.e-cigarette-forum.com/fo...cigarette/166725-customer-service-update.html