Border issue

[lelly]

So my package full of juice has been sitting in customs for the past 7 weeks. The vendor won't do anything until the package gets returned to them. I have not received any letter from customs saying what the heck they are doing with it. Do I mark this one off as a hopeless cause or is there anything that I can do?

 

[kanadiankat]

So my package full of juice has been sitting in customs for the past 7 weeks. The vendor won't do anything until the package gets returned to them. I have not received any letter from customs saying what the heck they are doing with it. Do I mark this one off as a hopeless cause or is there anything that I can do?

Customs are permitted to hold your package for up to 6 weeks before sending you a letter telling you what they are going to do with the package. So you have to wait until then.

If they send it back to the shipper, that can take another couple weeks.

If they choose to destroy it - then it's a hopeless cause, but they will tell you that in advance.

 

[heli_canada]

Any chance the shipment is coming from Vapor 4 Life?

 

[lelly]

Any chance the shipment is coming from Vapor 4 Life?

Yep, why do you ask?

 

[Nikkita6]

So my package full of juice has been sitting in customs for the past 7 weeks. The vendor won't do anything until the package gets returned to them. I have not received any letter from customs saying what the heck they are doing with it. Do I mark this one off as a hopeless cause or is there anything that I can do?

Oh how I feel your pain .. I recently experienced a similiar issue after ordering a bunch of DIY supplies from china. What was worse is that Customs/UPS tried to play me by adding a status on the tracking# which stated " recipient refused package, said did not order" and the location was listed as Calgary, AB ... wtf?? I don't live in Calgary, and I would certainly never refuse my own package, and when I called UPS to find out what was going on, they told me specifically that Customs has refused and seized the package because E-liquid is not allowed to pass, and that the Sender would have to contact them to advise whether to destroy the package, or have it sent back to the Sender.

So if a Customs seizure is what happened, then why would they update the tracking to indicate that I refused delivery and said I did not order it ?? ... easy answer is to screw me over..... Trying to get the Seller's help was useless mainly because of the tracking status indicating I refused delivery, which was a lie, and also because there was a language barrier ... Well, I was not just going to accept that I was out of $150 bucks, so I filed a claim with paypal to get my money back ... and I got it back too!

When UPS tried to screw me over with that blatant lie of a tracking status, they really just helped me get my money back because although the status stated that I had refused delivery, it also stated that the recipient refused the delivery in Calgary, when my shipping address is in Brooks, so there is no way that it could have been me who refused it, and based on that alone Paypal gave me my money back.

Now, if UPS had decided to state the truth, that Customs refused/seized the delivery, then I would have been .... out of luck, because Paypal doesn't get involved in issues with Customs , and basically view it as an issue for the buyer to work out and deal with..... So how did you pay for your order, and was there any tracking #?

 

[heli_canada]

Yep, why do you ask?

I have a shipment from them sitting at border. It's been there 4 weeks.

 

[lelly]

I have been ordering from them for over 6 months and never had a problem, and I have even had one come through a couple weeks ago so I consider myself lucky. I got greedy though cause they were having a big sale so it was the biggest order I have placed with them, lol. I must say that there customs declaration is not one of the better ones and I am surprised so many made it through without even being opened.

Just curious if you have gotten a letter or anything from customs?

 

[lelly]

It's going on 8 weeks now and no letter in the mail and no update in tracking??? I don't expect to ever get this package but I really wish I knew what was happening with it! Is there a number I can call or something?