Build your ideal vendor!

[Eileithia]

You can have the best juice in all the world, but if I can't order it when my schedule allows ME to order it, it's not great customer service. In fact, it's not service at all. And honestly, people shouldn't have to put up with that kind of service. Why they do is mind boggling. Would you put up with that kind of behavior from a store you shop regularly at? Of course not. Why should online vendors be allowed to get away with it?

This goes back to the small business thing. Juggs is a VERY small operation, not Walmart. The way I see it, they're between a rock and a hard place. Either they need more headcount (Hire people) or close down for vacations / family emergencies etc. If they hire more people, those people need to be paid, and the cost of their product will need to increase. Thankfully for them, they have a loyal customer base who is willing to wait while they take care of life outside of work. This is really a tribute to their product and service while they are available.

What might make sense for them are franchise opportunities, or partnerships with companies like CEV, HV, Canvape etc where they can mass produce their product and have a small reseller network take on their line for a small profit margin. These 2nd sources may not be as inexpensive as Juggs direct, but could service their customer base while they take some time off.

 

[retired1]

Closing for vacations and family emergencies is one thing. Perfectly understandable. Limiting the hours because you do this part time and don't want to hire someone to help out is inexcusable IMO.

 

[BuzzKilla]

i would agree with retired1...
you either run a business or you dont...

 

[Eileithia]

I wouldn't go as far as to say inexcusable. It's their business after all, they can do it however they want. As long as people continue to buy their product when they are available, why would they change? I wouldn't call it excellent customer service, but people love the product, so are willing to wait.

 

[ronjamesmajor]

Yeah I'm on board with the if you can't run it, don't ideology on this one. I've never ordered from jugheads for this very reason and I live like an hour and a half away.

Secondly there are some pretty bad items on canvape. V-core/squid, several kinds of Cartomizers labelled as "atomizers"... Their bridge less atomizers. I understand they're trying to appeal to everyone but I think if a product literally does not operate as its supposed to then it's crap. In my ideal vendor scenario, vendors would test these items and say "this is crap" and not sell it.

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[Kagey K]

Closing for vacations and family emergencies is one thing. Perfectly understandable. Limiting the hours because you do this part time and don't want to hire someone to help out is inexcusable IMO.

Juggie has explained many times that they are very rural, and in order for them to hire somebody that person would have to live on site with them because the commute would be too much. It is a husband and wife running a farm and also doing this, even if he stopped farming altogether the 2 of them wouldn't be able to keep up with the orders, checking the emails, doing supplies, mixing the juice etc etc. They need more people and for them to do that depends on a lot of things.

Yeah I'm on board with the if you can't run it, don't ideology on this one. I've never ordered from jugheads for this very reason and I live like an hour and a half away.

Secondly there are some pretty bad items on canvape. V-core/squid, several kinds of Cartomizers labelled as "atomizers"... Their bridge less atomizers. I understand they're trying to appeal to everyone but I think if a product literally does not operate as its supposed to then it's crap. In my ideal vendor scenario, vendors would test these items and say "this is crap" and not sell it.

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I only ever order what I need from Canvape so I haven't looked around the site a whole lot, but it seems to me that if you need anything they have it (except for that Vivi Nova shortage earlier this year) They even have the new vapors part on the site that gives you a couple eGo options and a few different tank options to try out. If labeling is your problem, I'm sure they could adjust the hyperlinks and make new headers, but I think that would be too confusing for new customers.

Also if you are a vendor and you order a pile of something that you deem to be crap, you cant just delist it or throw out the stock, or you are out the money you paid for it, so while you may have "crap" up on your site you sell it all and don't reorder. Then delist it.

 

[ronjamesmajor]

What vendor would ever order bulk products sight unseen, and untested?
This thread has become an anti juggies and defend canvape thread. Definitely not what I intended by what I said.

Both I'm sure are great. I order from canvape all the time. Jugheads supposed to have the best juice in the country. I just personally can't deal with their hours of operation.
Just my own experience.

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[VIPOD]

The only advice I can give...have many ADV from various vendors.

Like many, Boba's Bounty from AVE is and has been my ADV for 2.5yrs, However, similar to Jug's, their hours of operation are simply not consistent with today's buying public. (that argument about being a small operation doesn't wash, plenty of mom & pops that are popular and maintain a 24/7 operation)

Therefore, I've decided many years ago to have 3-5 trusted vendors that carry my 3-5 ADV's. Shipping is irrelevant when you find something that works and buy in bulk.

That doesn't solve the BB dilemma. Therefore, give DIY a try. I've been experimenting for months now on a BB clone with several tobacco bases (close to 16 to be exact), and the results are amazing. Some are almost spot on, others are not, but I've discovered blends that have become part of my ADV rotation.

To answer the initial question in this thread, ideal vendor? One that maintains stock which is relevant, proven, and available. Also, one that crack's the BB code.