Bull Box Mods - Shipping issue : jward015

[jward015]

Company name

Bull Box mods​

Date of your initial complaint to the supplier.

11 July 2014​

How did you contact the supplier

Email​

Ticket number (if you were issued one)

-​

General nature of complaint

Shipping​

Briefly describe your problem or issue

Bull Box mods has great products! However I ordered a custom drip tip over a month ago on June 24 and this guy still hasn't shipped it. I contacted him and asked what was going on and he said he never rushes his work. I completely understand that, but why is he putting out five or six drip tips multiple times a week for people to buy before he fulfills his custom orders that customers have already paid for? I am all for waiting for a quality product, but it's been almost five weeks! I just think it's absolutely ridiculous that he is making products to sell before he makes products that have already been purchased. And also I think it's terrible that he lets people pay for priority three day shipping when they're going to have to wait a month ​

 

[Stonefather]

Jward,

I understand your frustration but this is one of the reasons that many of our American Jobs are being sent overseas, people do not like to wait for quality production. I will take the priority shipping thought into serious consideration. For our business plan to work, we have to have so many tips released each week, running a shop costs more than you could imagine. If I paid for a $35 drip tip, I would hope for the same amount of passion and time we put into our products. We can only work so quickly and I make sure work is NEVER rushed as this can lead to sub par products. You have my word that your order will be perfect as we accept nothing less. I personally have bleed and sacrificed for my business and will do more and go farther for my customers than most business would be willing to go.