Can new members post in this forum before they reach 5 posts? Never thought about it before, but it would make sense in the event someone had a problem in the New Members area.
Can New Members post here?
- Thread starter bacc.vap
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It seems to be OK that NMs can post in Feedback as we don't have a spam issue there (AFAIK).
However that could be because no NM knows they can post there. Which makes it kind of pointless allowing them to post there. So, we could advertise the fact they can post there - or better, if they have a problem, then they should be made aware that the solution is to open a ticket
So maybe we should block NMs posting in Feedback and do a better job of publicising the ticket system.
However that could be because no NM knows they can post there. Which makes it kind of pointless allowing them to post there. So, we could advertise the fact they can post there - or better, if they have a problem, then they should be made aware that the solution is to open a ticket
So maybe we should block NMs posting in Feedback and do a better job of publicising the ticket system.
Ticket system?
I've been here awhile and didn't know about this. 
Where is it? Publicizing it might be a good idea.Thank you. I'm not sure when it's more appropriate to use that form rather than site feedback unless it is of a personal nature. Any other reasons?
That's the first, at least that I can remember, that I heard of the ticket system, though I still think it's a good idea to allow NM to post in feedback. For now, unless I'm told different, I'll guide anyone with a problem here(Feedback), unless you don't want that. If feedback is left open to NM, then they could be guided here on an individual basis, spam would probably not be a problem. Now I got to look into this ticket system.
We've only just got this fully functional so that's why it hasn't been promoted. Maybe also because if it's heavily promoted then we might get too many tickets...
It does get well-used by people who can't register or can't post, because they have to find a way to contact us and the only way is through the ticket (Support) system - just go to Contacts, at the top and bottom of every page. To get there direct, go to:
E-Cigarette-Forum Support
Essentially it's a more efficient way of dealing with issues than email. We get more than a hundred tickets a week and many of these people would previously have just gone away - even though the initial contact route is the same, we've never had 100 - 150 emails a week about forum issues. The bulk of the tickets are things like: can't register, can't post, can't login after changing email or password, can't login as I have been away for a year and forgotten my password, I lost access to my email after moving jobs, why doesn't my sigbanner work, subscription problems, and so on.
Plus the ever-popular "Why didn't you ship my ecig yet, I paid last week?". We have never worked out why anyone could think we sell stuff - as well as typically it's referring to a vendor who is not even registered here. Huh? What is going on that someone thinks ECF is an ecig vendor, comes here (to the forum), opens a support ticket, complains we didn't ship their [?] yet - and then when we ask who the Supplier is, it's someone we never heard of?? We never hear back from them so we assume they sorted it out somehow.
We have around 50 typical answers pre-written for the most common questions and topics that have straightforward solutions, and that doesn't cover many personal questions, so you can see there is plenty to ask questions about or have problems with.
It does get well-used by people who can't register or can't post, because they have to find a way to contact us and the only way is through the ticket (Support) system - just go to Contacts, at the top and bottom of every page. To get there direct, go to:
E-Cigarette-Forum Support
Essentially it's a more efficient way of dealing with issues than email. We get more than a hundred tickets a week and many of these people would previously have just gone away - even though the initial contact route is the same, we've never had 100 - 150 emails a week about forum issues. The bulk of the tickets are things like: can't register, can't post, can't login after changing email or password, can't login as I have been away for a year and forgotten my password, I lost access to my email after moving jobs, why doesn't my sigbanner work, subscription problems, and so on.
Plus the ever-popular "Why didn't you ship my ecig yet, I paid last week?". We have never worked out why anyone could think we sell stuff - as well as typically it's referring to a vendor who is not even registered here. Huh? What is going on that someone thinks ECF is an ecig vendor, comes here (to the forum), opens a support ticket, complains we didn't ship their [?] yet - and then when we ask who the Supplier is, it's someone we never heard of?? We never hear back from them so we assume they sorted it out somehow.
We have around 50 typical answers pre-written for the most common questions and topics that have straightforward solutions, and that doesn't cover many personal questions, so you can see there is plenty to ask questions about or have problems with.
We've only just got this fully functional so that's why it hasn't been promoted. Maybe also because if it's heavily promoted then we might get too many tickets...
It does get well-used by people who can't register or can't post, because they have to find a way to contact us and the only way is through the ticket (Support) system - just go to Contacts, at the top and bottom of every page. To get there direct, go to:
E-Cigarette-Forum Support
Essentially it's a more efficient way of dealing with issues than email. We get more than a hundred tickets a week and many of these people would previously have just gone away - even though the initial contact route is the same, we've never had 100 - 150 emails a week about forum issues. The bulk of the tickets are things like: can't register, can't post, can't login after changing email or password, can't login as I have been away for a year and forgotten my password, I lost access to my email after moving jobs, why doesn't my sigbanner work, subscription problems, and so on.
Plus the ever-popular "Why didn't you ship my ecig yet, I paid last week?". We have never worked out why anyone could think we sell stuff - as well as typically it's referring to a vendor who is not even registered here. Huh? What is going on that someone thinks ECF is an ecig vendor, comes here (to the forum), opens a support ticket, complains we didn't ship their [?] yet - and then when we ask who the Supplier is, it's someone we never heard of?? We never hear back from them so we assume they sorted it out somehow.
We have around 50 typical answers pre-written for the most common questions and topics that have straightforward solutions, and that doesn't cover many personal questions, so you can see there is plenty to ask questions about or have problems with.
That explains why I didn't know about it. Now I don't feel so stupid.
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