Cancellation on Healthcabin

[Julien Doan]

Hi, my name is Julien Doan. Can I cancel my order from Healthcabin? I ordered the wrong thing and I want to be refunded. My order number is 600705 and I submitted a ticket.
Ticket ID: XLP-AW5-766H
Ticket number: 74650
Order number: 600705

Thank you!


Julien Doan

 

[smacuser]

When did you cancel your order? It's in the middle of the night there in China.

 

[Julien Doan]

What do you mean by CC#?

 

[smacuser]

Nevermind about that.

You might want to post your question over in the Health Cabin forum, or wait until the morning for a response after they get to the office.

 

[Julien Doan]

When did you cancel your order? It's in the middle of the night there in China.

I didn't cancel it, there isn't an option to do so on the website

 

[smacuser]

I didn't cancel it, there isn't an option to do so on the website

When did you get your ticket number?

 

[Julien Doan]

When did you get your ticket number?

At 4pm today

 

[smacuser]

At 4pm today

They’re probably getting to it right now and you should hear from them within 24 hours.

I haven’t bought from them for a while, but they’ve been responsive in the past.

I only buy from sourcemore these days.

 

[Territoo]

I recently placed an order from Healthcabin and had ordered the wrong coils. It took them about 3 days, but they did respond to my email and changed my order. I got the order last week and had the right coils in it. I'd say to send them an email and then wait a few days for a response. I imagine they get tons of emails.

 

[Julien Doan]

They’re probably getting to it right now and you should hear from them within 24 hours.

I haven’t bought from them for a while, but they’ve been responsive in the past.

I only buy from SourceMore these days.

It has been 5 days and they still haven't replied yet

 

[Territoo]

It has been 5 days and they still haven't replied yet

Contact them again and if still no reply, you could contact your credit card company. Have you been charged for this yet?

 

[ricks]

I ordered from Healthabin before... My last order from them took 3 months to get. They did give me a large discount on my order tho. I contacted them many times and they always responded in a reasonable time.

 

[Julien Doan]

Contact them again and if still no reply, you could contact your credit card company. Have you been charged for this yet?

They replied! They were in holiday.

 

[Territoo]

They replied! They were in holiday.

I figured they'd get back to you eventually. Did you get the order canceled?

 

[Julien Doan]

I figured they'd get back to you eventually. Did you get the order canceled?

Not yet, they gave me two options, getting refunded with a fee of 5$ or getting all my money back as a "on healthcabin" money. I chose option 1 and am still waiting for their answer.

 

[Julien Doan]

I figured they'd get back to you eventually. Did you get the order canceled?

Not yet, they gave me two options, getting refunded with a fee of 5$ or getting all my money back as a "on healthcabin" money. I chose option 1 and am still waiting for their answer.

Contact them again and if still no reply, you could contact your credit card company. Have you been charged for this yet?

they replied and said they will refund me, wish me luck!