Can't find the madvapes email address

[Njt07]

Hello all I need to send an email to madvapes about something I ordered, does anyone, or the owner, know it? I'd call but I'm stationed in Korea so times are a pain.

Edit* just realized this may sound bad, it's not, the service was steller and i got my order quick.

No one is answering edit *
To clarify, I got 2 trust fire chargers, and one was DOA, I need to find out if he can ship a new one or what I need to do.

 

[wolfstone5]

Just go on madvapes site and open a ticket. That's the best way for you to get through to them.

 

[hoogie76]

yes, just open a ticket and we can get you out a replacement

hoog

 

[Njt07]

Thank you I just submitted it. Also, since I made my first order without making an account, is there any way to get those reward points transferred to my account I made? I'm thinking probably not but you never know.

 

[hoogie76]

Yes, actually we require you to make and account to checkout so your points will be available on your account which is based on your email.

hoog

 

[Njt07]

I havent gotten a respons yet, my ticket number is M1R65S6455.

 

[Njt07]

I sent a reply to your store's response, please reply as the response seems to be a copy paste and doesnt address the fact the unit was DOA unused by me.

 

[hoogie76]

Hi njt07, Mondays are our worst day for tickets since they get a little backed up over the weekend but we're on yours and will be sending you out a replacement charger. Typically in a case like this we don't need the old one back..

hoog

 

[Njt07]

Thanks! I appreciate the response. Now if you guys had 306 cartos for me to try i wouldnt have to order from another place!

 

[hoogie76]

We just got a whole bunch of new 306 atties with acrylic tips that we'll be putting up soon if that helps

hoog