Can't get a response / Problem with order

[reprisal3]

I did not want to have to come here to ask for help, but I seem to have run out of options. I placed an order last week and it arrived Friday. The order was missing two tanks which was the bulk of the order. I immediately submitted a ticket about the missing tanks. I got the email confirmation of the ticket, but have had no response since. I tried calling the phone number listed. I called yesterday and today, and each time I call I just receive an automated recording.

At this point, I am just wondering if there is anything else I can do. I feel that I should have at least had a response by now. And not being able to speak to someone is a little unnerving. I understand that many of you have had good experiences with madvapes, but the lack of communication is frustrating.

 

[Hottody]

Madvapes seems good, they just are so busy, (inundated with orders) so I would not get to worried! My experience has been good on juice orders! That being said, when did you e-mail them? Even a busy business should get back no longer than 24 hours. I would just email them again and see what happens!
I like Vaporbeast.com as they always go the extra mile! I get free shipping, order confirmation and hand written thank you notes. They will also call you back and get back really quickly! I personally don't like to Waite for than an hour to hear back from my suppliers.

 

[Jason_in_nc]

Check your spam folder. All of their replies to me get tagged as spam.

 

[reprisal3]

Nothing in the spam folder.

 

[reprisal3]

Just received a response from Madvapes. Mods feel free to close or delete this thread.

 

[Hottody]

Good, I like Madvapes!

 

[arkador]

they just needed a bit more time. the best way to contact them with an issue is with a ticket, they usually respond within 1 business day, but it does sometimes takes 2-3 depending on volume. being a monday, they were probably taking care of all the orders that came in over the weekend.

Can we assume that madvapes gave you a favorable response?

 

[kittypie]

I have a disabled sister who tried to call MV last week with a question and she either couldn't get through, was told to call another number or to open a ticket! open a ticket! She is DISABLED and extremely limited in her online abilities, something most of us take for granted. So guess what? She spent her money elsewhere though she would have liked to support a local vendor. May I be so bold as to suggest that vendors who are overwhelmed with business hire at least temporary employees? The phone problem is not unique to MV and I see room for vast improvement in this area.

This is not a slam against MV, I like them! Just trying to speak up a little for those whose voices are not heard.

 

[hoogie76]

I have a disabled sister who tried to call MV last week with a question and she either couldn't get through, was told to call another number or to open a ticket! open a ticket! She is DISABLED and extremely limited in her online abilities, something most of us take for granted. So guess what? She spent her money elsewhere though she would have liked to support a local vendor. May I be so bold as to suggest that vendors who are overwhelmed with business hire at least temporary employees? The phone problem is not unique to MV and I see room for vast improvement in this area.

This is not a slam against MV, I like them! Just trying to speak up a little for those whose voices are not heard.

It's a great point kittypie and why we keep our phone at all. We do have a lot of call in customers and it's a shame they can't get through. We really try and promote the ticket system for those that can use it but nobody listens and the phone ends up being tied up most all day long. But all your concerns are valid and it's something we really need to look at..

hoog

 

[ChrispyCritter]

Maybe some kind of recorded voice ticket where people who have a problem typing could leave a recorded message on your site from their computer might help..or if you could call back verified disabled people. Also there is text to type programs that may help a disabled person..since Windows Vista there is one included in Windows..they still need some work though. I'm sure there is a solution for disabled people..maybe it doesn't have to be on MadVapes end though.

 

[kittypie]

It's a great point kittypie and why we keep our phone at all. We do have a lot of call in customers and it's a shame they can't get through. Wem really try and promote the ticket system for those that can use it but nobody listens and the phone ends up being tied up most all day long. But all your concerns are valid and it's something we really need to look at..

hoog

Thank you kindly, hoog, for acknowledging the frustration in this particular case. I repeat, I like MV and will continue to do business with you online and in person at the store. It's nice to be one of the lucky few who have a local vape-dedicated store!

 

[St. Nick]

It's too bad your sister didn't call the other number, call you first to see if you could have answered it, called their store, gone there in person if you were passing by, maybe you could have gone online with a "Hey Hoog, how about a special line for Disabled Folks"........, gone online directly to MV asking the question for her explaining her predicament, blogged them, or started a poll to get some forum support to show MadVapes how important it is to us that the Disabled can contact MV, too (myself included, can't use my hands much due to nerve damage), Before she went to another vendor, kittypie. Look how fast you got a response from Hoog, which proves how much he and MV really cares. I'm sure he'll come up with something to satisfy us. No offense, and you did get your point across, but I feel that there's always another way to approach a problem. As my Mom always used to say, "You can catch more flies with honey than vinegar!" Arkador is always a voice of reason in these threads and seems to be a "have patience/the glass is half full" kind of guy, cause he always seems to use honey instead of vinegar.........

 

[kittypie]

It's too bad your sister didn't call the other number, call you first to see if you could have answered it, called their store, gone there in person if you were passing by, maybe you could have gone online with a "Hey Hoog, how about a special line for Disabled Folks"........, gone online directly to MV asking the question for her explaining her predicament, blogged them, or started a poll to get some forum support to show MadVapes how important it is to us that the Disabled can contact MV, too (myself included, can't use my hands much due to nerve damage), Before she went to another vendor, kittypie. Look how fast you got a response from Hoog, which proves how much he and MV really cares. I'm sure he'll come up with something to satisfy us. No offense, and you did get your point across, but I feel that there's always another way to approach a problem. As my Mom always used to say, "You can catch more flies with honey than vinegar!" Arkador is always a voice of reason in these threads and seems to be a "have patience/the glass is half full" kind of guy, cause he always seems to use honey instead of vinegar.........

Nice hand slap.

She called both numbers. Multiple times. I do not think my words were "vinegar-y" at all. I'm 53 years old so I'm quite well-acquainted with that saying.