Canuckians in da house? How many weeks has Customs held onto your order?

[pulp]

So it's been over TWENTY PLUS DAYS since my order left New York, for Canada:

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That's literally a 15 minute flight, 1.5 hours by car, from me. It's been *stuck* somewhere, since May 29th.
I'm just looking for confirmation from fellow Canucks that, indeed, sometimes Customs has held Halo packages for several weeks before releasing them. Give me a sign of hope, eh, you hosers?! Was a $200+ Order....

 

[BigBen2k]

Bummer.

I took care of that problem, by moving state-side

 

[pulp]

This is really disconcerting, looks like $200+ went down the drain. It's been 27 days now....

 

[BigBen2k]

Canada Customs is hit and miss, but mostly hit.

It's normal, but you might want to contact Halo support, to let them know, just as an FYI.

 

[pulp]

...but you might want to contact Halo support, to let them know, just as an FYI.

I did. Halo says Customs will send it back to them if confiscated. Halo isn't answering me when I asked if they could look in their Returns Bin for my order. I presume it hasn't been returned yet.

 

[pulp]

Does anyone think Halo would re-ship the same Order, but I pay the most expensive delivery option; ie, most stealth delivery method?

 

[BigBen2k]

If Halo got a return, you'd know.

I'm not sure what their policy is on international orders, (it's here, somewhere) but I'm pretty sure they'll work with you.

 

[SaabFanatic]

I'm sure you know but still worth mentioning you can get Halo in Canada from Premium eJuice Samples — The most popular and highest quality premium eJuices from the USA and Canada . I've never ordered from them so can't comment on the service.

 

[pulp]

Yes SaabFanatic, I am aware but I use MadVapers | E-Cig & E-Juice Canada | E-Cigarette Canada. Problem is, no Canadian re-sellers carry the HARDWARE. Thank you for looking out though!

 

[CityLights]

I vape only Halo except my DIY menthol. About 2 years ago I had a 8 bottle order of Halo go awol after leaving ISC/Jamacia NY/ JFK airport. About 40+ days later I received a Canada Customs / Health Canada HC notice in the mail. I called Canada Customs and gave them them the notice number and they said HC had returned the package back to them after inspecting it and that I had 3 options 1. do noting and they would destroy it in X number of days, 2. give them permission to destroy it, or 3. give notice in writing or by email to have the parcel sent back to Sender. I took option 3 and Halo received the parcel a few days later, I then paid to have it reshipped. Halo was awesome to work with, sent me email as soon as the parcel returned to them. All of my orders have arrived to Ontario in 7 days or less except that one.

 

[pulp]

...About 40+ days later I received a Canada Customs / Health Canada HC notice in the mail....

Thank you for giving me hope, CityLights!
I'm on Day 34 so.... 6 more days to wait before that letter possibly being sent....

 

[CityLights]

No Prob pulp. HC are a bunch of Hosers eh! Making up their own non-legislated rules for the non-commercial buyer is a violation of the Canadian Charter. The 4th option they don't tell you about is to 'Contests' the blocked/seized decision of HC and begin seeking a court mandamus order to, release to your persons, your property under grounds of the Charter and the consumer products regulation. Customs then holds your parcel till legal decision by Court mandamus or writ of release from HC. I've heard of some getting writ for release from HC before going to court, but they had nice Lawyers on retainer$

If you got hosed, all is not lost, you just have to pay a little more for one order to come home. It's been 2 and half years I've enjoyed Halo, one hiccup and a extra $23 bucks is nothin for the joy of being off smokes with #1 Halo My local Brick & Morter vape lounge also carries Halo, but I still order direct.

Hey Happy Canada Day Hose Head! May you find a mouse in your Beer Bottle and receive Free Beer!

What SCTV character do you most resemble?
I'm Johnny La Rue, A Vapin' Johnny La Rue!

 

[Evie Luv]

Thank you for giving me hope, CityLights!
I'm on Day 34 so.... 6 more days to wait before that letter possibly being sent....

Pulp, I'm so sorry your having to wait this long to get your shipment. I hope this, like CityLights said, is just this one time that this happens with Canadian customs. Can I send you anything to help you get by? Halo juice? I'd love to help you.

 

[pulp]

Thanks Evie! That's a very kind offer but I best lay low with orders going through Customs, to my address.... until this mess resolves one way or the other.

 

[pulp]

Well gang, it's been TWO MONTHS now, 60 DAYS and not a word. I kindly updated the Support Ticket asking Halo to re-send the exact order but I pay the shipping of the most expensive option. Ya think they'd go for it? I've been a great customer, spent $1000+ this past year and have decades to go.

 

[pulp]

Holy crap! I JUST received an email: "We actually did receive your package back at our office today. Please give us approval to manually charge your credit card in the amount ($42.90) for the upgraded shipment of USPS Express International Mail so we can reship your package."

So happy about this turn of events. Looks like 2 to 2 and a half months is the time frame. )))

 

[Tangaroav]

ANTZ are winning here too . Once regulations take effects in the States, our canadian copy cat, spinless, gutless and clueless gov. will follow. It will only get worst, of that I am afraid. DIY and stock up is one answer.

Can't wait to get back to Florida for the winter.

 

[TheHeidiLynn]

Ive ordered four times from Halo without much of a hiccup in the shipping department and I live alll the way in NL. One time I got nervous when it was held in NJ for about 4 days and I've read that some people have problems with packages being misplaced at that facility but in the end, all was well.
Glad you got a response!

 

[pulp]

Halo charged my CC for the shipping, on Monday!

04/08/2014 06/08/2014 THE HALO COMPANY NJ $48.26

I hear the tracking numbers aren't working, correct? Or aren't being sent to us? Anyways.....

 

[DaveOno]

The first class package comes with a "tracking" number, but this is just for delivery verification, as the USPS doesn't always scan first class.

But Express Mail International will get scanned at every point, with anticipated delivery.

Good luck, brother!!