"Clearance delay" DHL shipping to USA (a package without e-juice products)

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silverx

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Ahh ok! Well that's not the usual customs delay message, it's a special one. So sorry, I assumed you maybe meant the usual one and was just telling us to wait it out and it'll be OK. While it probably will, be a wait and OK thing, this isn't a normal customs clearance delay message. Unless normal for you includes liquids, and batteries it seems too.

So ya, if you order those and other questionable items then that would be a normal expected message for you, but since I never have such items sent through customs from there it wasn't normal or expected when I saw that type of message. I often get hardware samples from over that way, and they usually do hit a normal customs delay most of the time, but that is without such an extended info message or further details about customs not being able to handle the issue themselves. So I assumed there is some larger issue.

But thanks, since you have seen that exact message before and it was just a simple delay that does make me feel better, however I am still concerned due to the post I linked above with Newsunshines comments about batteries :(

Image of customs message for reference:
beayG.png

It's normal happened to me all the time so don't sweat over it
 

Aurora-Oblivion

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It's normal. It happened with my last order a while back. Exact same message on the DHL tracing site. Was delayed 2 hours. I think the time varies depending on how long it takes to get the official people to clear them - will be some special customs thing I expect.

It's normal happened to me all the time so don't sweat over it

Hmm, must be normal for HC orders to say this then? I do not get this statement on clearance delay with other shipments from HK or Taiwan that use DHL express. Good to know though, so now I know what to expect it to say when ordering from HC

Guys~ As newsunshine generously replied to my post, the case is closed. My order is now in Hong Kong already. I think it's only a matter of time delayed at the custom office, and as soon as it is cleared, it is on the way. DHL perhaps offers very detailed tracking info that sometimes makes people worried.
Thanks, newsunshine and all!

Ya, case closed here too now that it's clear and I see this is normal for HC shipments. Still wonder why this message and why it differs from other clearance messages I get from that area? Ohh well, at least it's nothing to worry about! :)

Thank you for your fast reply.
It seems that your order has cleared customs.

Thank you for checking into this! Sorry to have wasted your time, happy holidays to your and your family!!
 

Aurora-Oblivion

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Hmm, thanks! Every time I've checked stuff in-cart to compare shipping methods/prices, EMS was quoted a few $$ less than DHL?

How does EMS get delivered on our last leg of the journey, USPS? DHL Express from that area to me usually only takes 3-4 days at the most, sometimes as fast as overnight to 2 days if customs doesn't hold it up anywhere.
 

newsunshine

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Hmm, thanks! Every time I've checked stuff in-cart to compare shipping methods/prices, EMS was quoted a few $$ less than DHL?

How does EMS get delivered on our last leg of the journey, USPS? DHL Express from that area to me usually only takes 3-4 days at the most, sometimes as fast as overnight to 2 days if customs doesn't hold it up anywhere.

EMS orders will be delivered to you via USPS. :)
 

Aurora-Oblivion

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My order, placed on 12/10, shipped on 12/11, just hit Cincinnati, OH and I bet it arrives at my house tomorrow (Unless US Customs delays it)! That's FAST shipping via DHL, no way USPS would get it here that quick, probably Saturday or Monday, even if it arrived to their first stop hub tonight too.
 

wolandepiphanius

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My order, placed on 12/10, shipped on 12/11, just hit Cincinnati, OH and I bet it arrives at my house tomorrow (Unless US Customs delays it)! That's FAST shipping via DHL, no way USPS would get it here that quick, probably Saturday or Monday, even if it arrived to their first stop hub tonight too.

Wow, that's fast. I ordered on 12/10 also, and package shipped on 12/11, but the tracking says it departed Hong Kong today. DHL must like you more :).
 

Aurora-Oblivion

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Mine departed HK today too, not long ago actually

13 Arrived at Sort Facility CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 11:52 PM
12 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 10:08 PM

But, I just remembered that Cinci is one of the places that does like to do customs holds on me, so it may not be such good luck after-all!

Incoming ports in NY, CA and Alaska usually don't hold very long for me if at all, but now that I've been thinking about it I can remember several times that hub in Cinci has made me soooo mad (Sometimes 2-3 days in holding!).

So, now I'm %99.9999 (That's four nines :D) sure it wont be here tomorrow!!! Love that commercial, "That's four nines"! :laugh:
 
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Aurora-Oblivion

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Yeah, looks like it might get to me by today, if it leaves in the next few hours! Can't believe it past clearance here so quickly, I've always hated this hub because it's almost always at least a full day, sometimes 2+

Clearance processing complete at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 3:49 AM
Processed at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 3:49 AM
Arrived at Sort Facility CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 12:20 AM

Ha, just noticed between my last post and this one, the arrival in OH time has changed!? :D
 

wolandepiphanius

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I hope your shipment arrives today! My shipment says it's hit a clearance delay here in San Francisco, so it's in the same city as me, but it's delayed. I hope it doesn't like too long. Once, I ordered a wallet that came from China, and it took 24 hours to clear. I hope that doesn't happen.

And thanks, I will enjoy the party with or without my new goodies. :)
 

Aurora-Oblivion

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Hope you guys get yours today or tomorrow too! Mine is one city away, but status "In Transit" instead of on truck for delivery or whatever the last leg says (Can't remember now)

I wish DHL always said ETA delivery date! Sometimes it does from the start for me, other times it never says :(
 
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Aurora-Oblivion

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Awesome, looks like it might get here in a few hours now!! :banana:

Thanks for the super quick shipment and delivery HC & DHL! :thumbs:

Order placed on 12/10
Shipped on 12/11
Think it will be Delivered on 12/13

19 With delivery courier CHARLOTTE, NC - USA 12:09 PM
18 Arrived at Delivery Facility in CHARLOTTE - USA CHARLOTTE, NC - USA 11:59 AM
17 Transferred through CHARLOTTE - USA CHARLOTTE, NC - USA 9:24 AM
16 Departed Facility in CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 5:57 AM
15 Clearance processing complete at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 3:49 AM
14 Processed at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 3:49 AM
13 Arrived at Sort Facility CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 12:20 AM
 

Waterman

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That was fast Aurora-Oblivion, and yes my shipping options were DHL $14.00 or EMS $16.00. I didn't have much time to research it then, and thought I would take a chance, more $$ faster ship. I will try DHL next time but with some things I got off Ebay in the past shipped DHL and was handed off to USPS at some point (slowing it down). My point was to have some references for everyone to be able to make a good choice.
2012-12-04 19:06:00 XIAMEN Posting
2012-12-04 19:10:37 XIAMEN Arrival at Sorting Center
2012-12-04 19:28:47 XIAMEN Despatch from Sorting Center
2012-12-09 00:37:00 UNITED STATES OF AMERICA SAN FRANCISCO Arrival at Sorting Center
2012-12-09 00:38:00 UNITED STATES OF AMERICA SAN FRANCISCO Handed over to Customs
2012-12-09 08:33:00 UNITED STATES OF AMERICA SAN FRANCISCO Released from Customs
2012-12-12 08:01:00 UNITED STATES OF AMERICA XXXXX Arrival at Delivery Office
 
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