Closed for good?
- Thread starter jdub411
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I'm wondering about this too! I can't live without Casablanca!
No not closed for good. Its a temporary thing. Ill update when I have a timeframe. Deana is catching up on orders and Dons clearing up some logistics.
Mine too! Wheeeeew! Deep breaths of relief! Thanks Ruppy, I'll be able to sleep tonight!
I was on the Backwoods site but can't find Casablanca...will they be carrying it?
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What happened to backwoods brew? I placed an order a few days ago. Today I received an email saying that my order was canceled, without explanation. I sent two emails back but haven't heard anything. What's going on?
Supposedly they are "getting caught up on orders" & a few other things. They have another site "backwoods"....I don't know what is going on but it would have been nice to at least let customers know something instead of leaving us hanging. One day they are there & the next...gone!
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None of the best sellers on the new site..gonna have to start searching elsewhere I guess. This is so aggravating!
I would very much appreciate if they state the reason when they canceled the order. I have been with BW for many years. I just don't feel good about it when my order was canceled without explanation. I sent 3 emails and not a single response.
Yeah, that was wrong. I've been with them for a long time as well. I don't understand why they didn't post something....I feel like we deserve that much.
I certainly dont disagree. As soon as I am permitted to provide more information I will. I just help out on the forum so im somewhat on the sidelines. I most definitely stand with the customers and relay everything I read on here.
To the others asking about orders and such. Ill ask Deana why replies are not coming back to emails. I thought I had that issue fixed.
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I see they have finally given somewhat of an explanation as to their closing temporarily & say they will reopen soon...I have my fingers crossed! Thanks for the reply Ruppy.
I agree - they never answer any e-mails either. It's annoying and weird. I love their products but you can't just blow customers off like that.
I wish I could say you are wrong. The issues are being worked out. I promise to keep people updated as I can.
Heard some wonderful things about BWB, so I just created an account...guess I should wait BEFORE I place my order to see what's up? Over at Wizard Labs they put a banner on top of their page telling customers of their backlog. Think BWB could do the same?
Beeker, the issue appears deeper than just a backlog.
That's reading between the lines and connecting various posts made on ECF.
That's reading between the lines and connecting various posts made on ECF.
Thought so too...but I give 'em a chance first. So many vendors with good stuff having problems these days it seems. Noticed that epipemods has a 'problem' too...their e-commerce site is NOT secure/malfunctioning, their social media is 'not responding' or 'unavailable'. Too bad...love that Shire Malt!
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