Customer service = Excellent

[VaporClouds]

I couldnt thank all of you over at Halo enough. My experience quitting cigs has been so smooth and pleasurable and so has my wifes with us using your products.

Anyways, i recently ordered two of the smoke colored triton tanks and two blue colored triton tanks. The two smoke colored ones operate perfectly but the blues did not. The first blue tank had a crack near the top and the second one would not thread onto any of my triton batterys. I emailed Halo and sent pictures of each tank and Halo responded quickly and said it does appear to be a problem. They asked me to send the tanks back to them so that quality control can look at them. I just sent the tank yesterday so i still dont know whats gonna happen as far as getting a refund or new tanks but i have to say, The customer service so far has been fast and extremely understanding of my situation. I just wanted to share my experience thus far. And if Cinder or johnny blaze or anyone from halo is reading this, thank you all. Im not trying to kiss your ... for anything free, i am a man and i can provide for my own. I am just literally impressed with your company and the customer service so far.

 

[Bob Lion54]

I've had a good experience with Halo's CS myself. One of the buttons on my Triton batteries was sticking on. I sent them an email on Sunday and got a reply on Monday. I sent if off that day and on Friday received an email saying they sent me a new one with a tracking number.

I got the new battery on Tuesday. All in all it was an eight day turn-around time not counting Sunday.

I was quite happy with their CS. They were very professional and handled the return with no issues. I thought of starting a thread myself, but couldn't figure out how to word it without sounding like one of those overly enthusiastic people on infomercials. lol

 

[alex1407]

I'm happy for you guys,unfortunately i can't say that my experience was so excellent.First there was an ordering problem which got partially resolved with Cinder's help (got first response to e-mail within 36 hr)now that i got my order it's not exactly what i ordered,so i'll see how it will go. I do like the Triton a lot so far (a week of use) but the customer service can use some improvement.

 

[player30]

For almost 3 years, Halo has always given me good customer service. I remember when Halo came out with their first e-cig, there were some issues with the first batch of cartomizers. Johnny Blaze sent me an email telling me he wasn't happy with them and that Halo was sending me some atomizers to use with it. Cinder Ella has always been prompt, as well as CS and shipping. I understand that mistakes can happen, but Halo really tries to get it right.

 

[Shufflefield]

I have been waiting on a response from CS before I replied to this thread. I placed an order Thursday, and Monday it was in my mailbox when I got home. I received a 400mah battery instead of the 650 I ordered. I put in a ticket and just got my response (Oh I suppose I should whine because it was over 24 hours, but whatever).

End result is they checked an image of my order (do they take a picture of each order before they ship it?), verified it was a 400, and that I had ordered a 650, the 650 is in the mail and I can keep the 400. I wouldn't have complained about sending it back, so as far as I am concerned this is pretty freakin' good service.

I have only been vaping since April, and the VAST majority of my orders have been with Halo. I had one issue with a G6 battery (and it was my fault) that they replaced after I shipped it back. Now this. I have really had 0 issue with their support, shipping, product, attitude, etc. I am glad this thread exists because the "entitled" posts need to be counterbalanced on this board.

That said, whiners are everywhere, the Halo board isn't the only vendor on the forum with people posting about how such and such company should do this and do that for THEM because of whatever.

Alright, end rant. Happy with my experience, moving on.

edit - @Alex - after I posted this I reread the thread and specifically your post. I want you to know that you are NOT who/what/where I am referring to.

 

[Cinder Ella]

We can please everyone but we sure do try! Glad things got taken care of to your satisfaction. And yes we do take pictures of every order that ships out.

I have been waiting on a response from CS before I replied to this thread. I placed an order Thursday, and Monday it was in my mailbox when I got home. I received a 400mah battery instead of the 650 I ordered. I put in a ticket and just got my response (Oh I suppose I should whine because it was over 24 hours, but whatever).

End result is they checked an image of my order (do they take a picture of each order before they ship it?), verified it was a 400, and that I had ordered a 650, the 650 is in the mail and I can keep the 400. I wouldn't have complained about sending it back, so as far as I am concerned this is pretty freakin' good service.

I have only been vaping since April, and the VAST majority of my orders have been with Halo. I had one issue with a G6 battery (and it was my fault) that they replaced after I shipped it back. Now this. I have really had 0 issue with their support, shipping, product, attitude, etc. I am glad this thread exists because the "entitled" posts need to be counterbalanced on this board.

That said, whiners are everywhere, the Halo board isn't the only vendor on the forum with people posting about how such and such company should do this and do that for THEM because of whatever.

Alright, end rant. Happy with my experience, moving on.

edit - @Alex - after I posted this I reread the thread and specifically your post. I want you to know that you are NOT who/what/where I am referring to.

 

[satu87121]

I have to say I have had nothing but great service with the Halo company. I only began to vape a few weeks ago. I read for about two weeks straight reviews of numerous e-cigs and their customer service and juices. I didn't care too much for pricing because with reality you get what you pay for. I also went to three local vape shops and found it to be horrible experience. I placed quite a large first order with Halo and well my Menthol cartomizers were missing. I was worried they might accuse me of stealing, but the female from Jersey was really cool and mellow. She said she looking into the order and they at the company were short of the Menthol flavor and it was noted in the order. I told her it was no big deal as for cartos and juices I order quite a few. They sent it out right away with another 10ml of their latest juice and threw in another prefilled set of Malibu cartos for the inconvenience.

 

[VaporClouds]

=UPDATE=

Just wanted to throw in a quick update on the status that order.

After contacting halo via email from the website about the two blue tanks that were defective, i sent them pictures of the tanks from my cellphone as stated from my first post. I sent the tanks back to them a couple of days later in an envelope.

I received the new tanks in the mail and they work perfectly. Total turn around was about a week (wich is fast, imo).
Considering that there are alot of companys out there that will not even answer your emails, this is a good testament to the kind of company halo is. Thanks.