I have been a customer of GV for a while and in this time I was well taken care of. I understand they can not handle every issue the same but From my recent encounter I may still order from them but not as large as I was. I had sent a member a pm asking about a few things about a product. I wanted a Ego Elegant battery not the whole kit. I had received one response with a question and when I responded with an answer I got nothing in return. I have found the product I was looking for else were "not saying were or price". I have no intention of discouraging customer from shopping here they were great to me but it only takes one time to turn customers off.