Customer service response time at V4L

[loki610]

Just wondering how long it takes to get a response from V4L from a customer service email. How long has it taken everyone else?

 

[Pugzley]

Usually they answer right away. At least within that day, unless it's on the weekend. I'm not sure anyone is manning the email or pms on the weekends or not.

Are you having trouble contacting someone?

 

[Taryn]

you could try mark@vapor4life.com or sending him a private message here for an even faster response, his name here is dohsma.

 

[sc0ut]

luck of the draw

 

[bornagainst]

If I have an issue, I just PM or email mark directly at the address above.

 

[loki610]

Just seems like it always takes a few days for them to ge back to me

 

[keyzygirl]

Theres some kind of problem with the email on the site.If you pm he usually answers that evening.He even answered me at 11 at night.

 

[callofthevapor]

The only incident I had I emailed them on a Saturday afternoon after an order came in. I got an answer Saturday night and it was a very minor thing. Sure results may vary. My general policy is I expect an response at least in two business days. That's for any company

 

[StaceyM]

Try the PM. Mark got back to me within a couple of hours, literally.

 

[morningstaraudio]

If you knew how busy Mark really is during the day you would be thankful that he ever answers.LOL
I will be taking over some of his responsibilities just so our customer service doesn't suffer so I humbly ask that just a few more days of patience. Mark will still be handling the email part of things along with all his other duties( minus a few) but for the moment things are growing at a pace that is relatively astronomical and with Mariano not due back until Monday and Steve just returning from the Electronics Show in Vegas, well you can just imagine how swamped things have been. Hopefully you have all noticed the new carts & juices and with stocking, getting them ready in the system, all the blank refills( every color none to man) a problem with the system this morning with discerning the different colors( we know you all want to be fashionable, color coordinated if you will) it takes time and manpower. We are caught up on all shipping orders almost to the minute. We are all trying are absolute best to satisfy the demand.
The V4L team thanks each and everyone of you, not only for your patience but also for the Love( that's right, show me the Love)LOL, that you all have contributed to the website, orders, and just being one of the nicest places you can visit on the web.
Bill

 

[keyzygirl]

Its so unreal how fast this is growing!!I think about you guys and how you must be going crazy!!I wonder how you do it sometimes.

 

[Pawpaw]

Hi Bill!!!

I can't imagine how busy you all must be now. I thought it was crazy when I visited.

Was that really only a month ago? It seems like a lifetime has passed!

Keep up the GREAT work and feel the Love!

 

[rocks82]

I usually get a reply within an hour or two at most.

 

[sawlight]

So Bill, you will be handling some of the customer issues plus doing shipping right?
Well get off of here and get my order out already! Man quit slacking!
Yes, I this way all the time, just ask Leaford

 

[morningstaraudio]

Any shipping mistakes with orders, I just blame on Jonathan I would blame Christy but she is just to sweet to do that too
Complaints just email Mark


Love u all,
Bill

So Bill, you will be handling some of the customer issues plus doing shipping right?
Well get off of here and get my order out already! Man quit slacking!
Yes, I this way all the time, just ask Leaford

 

[Pugzley]

I'm so happy that V4L is so successful, it couldn't happen to a nicer bunch of people. You guys are pretty fun, too.

((((V4L Crew))))