Customer Service topic of the week 12/17/10

[chadley]

I want to start posting a weekly customer service tip. The topic will be based on what I am seeing as a trend in our trouble ticket system.

Auto batteries and refilling

We get several trouble tickets regarding faulty auto batteries. Of course we replace these immediately. I have recently been inspecting the batteries that customers are returning to us. I am finding that almost ALL of these batteries have stopped working because juice has leaked down into the battery. So if you are refilling or topping off carts, I would highly recommend getting MANUAL batteries. If you do not, expect problems!

 

[JenJen]

I don't usually use autos, but when I do I always take off the carto before refilling am careful not to overfill, and look thru the hole to make sure no juice is clogging it before screwing it back on. I haven't lost an auto yet...

 

[mmcall12]

I alway blow mine out and make sure there dry before I put them together. Mine usually set for a day before using them, and I have never got juice in my autos. I have had some batterys that have lasted since I have been with V4L, and some not even using them yet go bad,but I think we have a great family here and they take cares of us and they go out and beyond to help us. V4L need i give you 2 thumbs up and a great big HUG for the things you do for the family.HUGZZZZZZZZZZZZ

 

[sofocused978]

The key if you are refilling is to blow from the battery end out the mouth end into a paper towel or something to catch the juice that hasn't soaked in. Once you do this and wipe the battery end if any juice dripped out you shouldn't have any issues. Lost one auto battery before I figured it out.

 

[leeshor]

In the past I seem to have been in the minority on this but I only use autos and don't have problems but I refill several cartos at a time any may not use them for at least a week. Resting is good, especially since the prefilled weren't filled yesterday......If you know what I mean!

 

[Mary Kay]

I stopped using auto's because of this problem..back when I still used a 901. I just decided I like the push button and never went back to auto. Even though I do use a manual, I blow out the refilled carto's to save getting a mouthfull of liquid.

Good tip Chad. Keep them coming!

 

[jamvector]

This is a great idea Chad - it provides a catalyst for other members - and especially veterans - to chime in with their vast collective experiences as well as clearing up misconceptions about your product line.

 

[uba egar320]

This is the land of freedom. I don't want no auto battery tellin me when my drag is over. Who in the hell does it think it is? I say down with those tell you when you're done auto's.
























joke

 

[Maxwell_Edison]

I wipe everything up with a tissue and let the filled carts sit over night before using them. I also inspect the cart for juice BEFORE putting it on the battery. You just have to be careful if you want your batts to last a long time. (I still think filling with a syringe is the best, with good absorbent kleenex at hand)

 

[plantlvr]

I love autos and am still using pre-filled cartos cus I prefer them. Have lots of juice though so if I want to fill I can.
I agree that letting the filled cartos rest are the best

 

[sweetniko]

I had to switch to manuals b/c of this issue ( dying prematurely due to my refilling.)
At first I hated them. But now I like them.

 

[ThankU4Vaping]

I use autos for the pre-filled and manuals for refills.

 

[resist]

I was under the impression that the manuals were not sealed either. They still have a hole in the center post.

 

[chadley]

They are sealed

I was under the impression that the manuals were not sealed either. They still have a hole in the center post.

Sent from my Galaxy Tab using Tapatalk

 

[Maxwell_Edison]

I was under the impression that the manuals were not sealed either. They still have a hole in the center post.

If you suck on the manual (without a cart) you'll find you can't get air unless you push the button.

 

[resist]

They are sealed



Sent from my Galaxy Tab using Tapatalk

well then, I might have a few tucked away for a rainy day that I might try with a 901 atty. thanks

 

[Desertfremen]

HAHAHAHAA! I never had and issue with juice leakage cause I'd drop-kill an auto before it ever got a chance! Fortunately I prefer manuals anyway and these aren't nearly so sensitive to klutziness.

Also, instead of blowing out the centre post and risk losing any more juice then neccessary, I use a large paperclip that I straightened to clean out the middle after refilling. Much less messy!

 

[MachoKing]

I've never killed an auto with refilling but I make sure to blow out the carto and make sure to clean it off and all that jazz before connecting it to the battery. You just have to be more careful.