At the risk of people starting to think I own shares in FSUSA:
Just another huge shout out to the gang for awesome customer service. Placed my order in the memorial sale, including 60mls of hopscotch.
The next day I got an email from the lovely Amy, saying they were out of hopscotch (not surprised, does anyone not love that stuff? And with the sale, I assume there would have been loads of orders), and might not get another flavour delivery for 1-2 weeks. Then she offered me a heap of options, such as getting a refund for the hopscotch, or choosing a substitue for hopscotch (is there a substitue for hopscotch??? No, I think not) or just waiting and getting my order later. Very apologetic and lovely.
I responded saying I had loads of juice, was just taking advantage of the sale, and was happy to wait.
So then today I get another very friendly email, this time from Kirsten, thanking me for my patience.
It may not sound like much, but it's the little things, like an e-mail saying thanks for being patient, that keep me coming back to FSUSA. I don't care when things go wrong (like running out of a flavour) because they obviously DO care. They care about the inconvenience to me. And THAT, my friends, is customer service.
Keep doing the great work David, Pam and wonderful staff members, and I'll keep coming back to you guys.
Just another huge shout out to the gang for awesome customer service. Placed my order in the memorial sale, including 60mls of hopscotch.
The next day I got an email from the lovely Amy, saying they were out of hopscotch (not surprised, does anyone not love that stuff? And with the sale, I assume there would have been loads of orders), and might not get another flavour delivery for 1-2 weeks. Then she offered me a heap of options, such as getting a refund for the hopscotch, or choosing a substitue for hopscotch (is there a substitue for hopscotch??? No, I think not) or just waiting and getting my order later. Very apologetic and lovely.
I responded saying I had loads of juice, was just taking advantage of the sale, and was happy to wait.
So then today I get another very friendly email, this time from Kirsten, thanking me for my patience.
It may not sound like much, but it's the little things, like an e-mail saying thanks for being patient, that keep me coming back to FSUSA. I don't care when things go wrong (like running out of a flavour) because they obviously DO care. They care about the inconvenience to me. And THAT, my friends, is customer service.
Keep doing the great work David, Pam and wonderful staff members, and I'll keep coming back to you guys.
