Hi everyone, I sent SI a question through email early yesterday morning and have not heard back from them. Considering everything I have read about their customer service, I was a little surprised to have not heard back from them yet.?
Customer Service
- Thread starter NatGasMan
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I am sorry you have had to wait on a response from us, I was the only one in the office yesterday who was handling emails. 
I am actually almost all caught up from yesterday, so you should have a reply waiting you in your email. If not, it could have been sent to your spam box.
I am actually almost all caught up from yesterday, so you should have a reply waiting you in your email. If not, it could have been sent to your spam box.
No worries, Cookie. I just got a reply. The battery seems to be working just fine. I was just a little curious why it was doing what it was doing. I can be a little impatient sometimes, so sorry for not giving you a little more time to answer.
Generally they are awesome, but every once in a blue moon, it make take them a few hours to get back to you. It's still better than just about any other company out there since most of them take 24-48 hours on average to get back to you.
The nice thing about smokeless image is that you can also call them. I have never been on hold for more than a minute or two.
Don't give up on them yet. I'm sure they are growing by leaps and bounds considering they are the most recommended "mini" in ECf. I have personally sent them about 20 new customers
The nice thing about smokeless image is that you can also call them. I have never been on hold for more than a minute or two.
Don't give up on them yet. I'm sure they are growing by leaps and bounds considering they are the most recommended "mini" in ECf. I have personally sent them about 20 new customers
I am most definitely not going to give up on them. 
I was just a little surprised because of everything I read on this forum. They got back to me this morning after I posted this and all is very well.
I was just a little surprised because of everything I read on this forum. They got back to me this morning after I posted this and all is very well.I am very happy with heather at SI ,she is always quick to answer me back,just yesterday it only took 10 minutes.
Larry
Larry
Yes, she was by herself yesterday and was real busy. I guess I just got antsy. 
Like my wife says, when I get into a new "hobby", I tend to go overboard and get impatient.
Like my wife says, when I get into a new "hobby", I tend to go overboard and get impatient.
It's perfectly okay! If only my fingers moved faster!
Maybe you should put the X2 down and type with both hands. LOL
Figured this would be a good thread to post this...
I just wanted to add, I have never in my life experienced customer service anything like SI's. I honestly don't even want to go into details. My wife and I have ordered a number of SI products and love them, just had one bad battery. Well SI fixed it 10 times over, and quickly. If they treat everybody like they did random ol me, you will NOT be disappointed doing business with them.
Thanks SI!
I just wanted to add, I have never in my life experienced customer service anything like SI's. I honestly don't even want to go into details. My wife and I have ordered a number of SI products and love them, just had one bad battery. Well SI fixed it 10 times over, and quickly. If they treat everybody like they did random ol me, you will NOT be disappointed doing business with them.
Thanks SI!
That's a great response time for email support. If you need quick answers you should call ;.
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Sent from my PG86100 using Tapatalk 2
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