Thanks Wolfie,
I think giving someone a hassle over a defective product wouldn't be to smart.
I appreciate your comments
Thats why I am now another of your loyal customers
Thanks Rick
J.Ireland
Customers' Comments...please post yours.
- Thread starter muldrick
- Start date
- th_trl_thread_readers 0
-
- Tags
- protank vamo vapor alley vapor pro
- Status
Thats why I am now another of your loyal customers
Thanks Rick
J.Ireland
I posted my comment in the wrong thread (sorta), link here http://www.e-cigarette-forum.com/fo...id-take-you-get-your-order-3.html#post9369491 Keep up the good work, you were one of my first vendors. I'm digging the genuine kanger protank & iclear30 and eGos. I can't comment on customer service because well, I never spoke to them in all these months of ordering. Just silently placed orders, never had a problem with an order or item, and kept going back for more. I was that guy who writes in the "additional comments" order form: Keep up the great work! Hell, I didn't even think of checking to see if VA was active on ecf until recently. So Rick, you get two thumbs up from your friend in amish country, RedhatPat.
edit: maybe one suggestion, toss me some extra business cards in my orders so I can carry a few around with me in the event I come across a situation where I can throw you the business.
edit: maybe one suggestion, toss me some extra business cards in my orders so I can carry a few around with me in the event I come across a situation where I can throw you the business.
Last edited:
Hi John,
So sorry,
Please log into your account, view the order then click "New RMA" so we can replace it.
So sorry,
Please log into your account, view the order then click "New RMA" so we can replace it.
Vapor Alley goes above and beyond the call of duty when it comes to customer service. Had several email chats with Rick before i placed an order, but somethings had changed and what i ordered wasn't in stock at the moment that was included in the rest of my order. Rick called me and he shipped me what i ordered that was in stock, and the batteries i ordered which weren't in stock with this order, will be shipped as soon as they get in. But when my package came i opened it up to find he through in a used battery to get me by till the new ones come in. Now thats customer service. Thanks Rick and the rest of the staff there. Another loyal customer here......
Hmmm, I'm confused. Items DO show stock quantity:
Price
Your Price: $54.99
Availability:
80 In Stock!
80
Price
Your Price: $54.99
Availability:
80 In Stock!
80
Yeah works GREAT every time i go to your site, even if I'm not logged into my account you can select, lets say the Tesla and use the Drop down to pick Black or Chrome, and it says the quantity left or like for the Chrome one it says 0. plus the price is listed clearly on anything you have... No problems here.. 
I placed my first order a few days ago and the process was super easy as was navigating the site. The next morning I received a call from Rick regarding an item I had ordered. I have never had that kind of personal customer service from an online vendor of any merchandise. That kind of service is more than enough for me to keep coming back. First impressions are huge and Vapor Alley has made a fantastic impression. I don't expect phone calls every time I order, don't worry lol. I just needed to let you know how impressed I was. Thank you for really and truly knowing what customer service means.
Sharon
Sharon
I have been ordering all of my tanks and supplies from Rick at Vapor Alley for about 15 months now. Rick is the best, my orders are always sent out right away and the quality is outstanding. If ever there was a problem Rick always stands behind his merchandise and returns are fast and hassle free. Thanks Rick keep up the good work.
My experience with VaporAlley has been all +. My family and I rode 2 hours to Easton to visit a real vape store. All that is available in our area is a tobacco store with a few mods and juices. I called a few times before coming up to ask about stock and some other rookie questions and the staff was very patient.
We hung out in the store for about 2 hours tasting juice and fondling mods and atomizers I couldn't afford. The guys were happy to let me check out the merch and play with their premium toys.
I am impressed with VaporAlley and have recommended it to a lot of people. Keep it up!
We hung out in the store for about 2 hours tasting juice and fondling mods and atomizers I couldn't afford. The guys were happy to let me check out the merch and play with their premium toys.
I am impressed with VaporAlley and have recommended it to a lot of people. Keep it up!
I don't say it enough (short on time) but we TRULY appreciate all you kind folks and kind comments.
It is YOU that keeps VaporAlley strong.
Thanks VERY much!
It is YOU that keeps VaporAlley strong.
Thanks VERY much!
I have been buying from Vapor Alley for about 16 months and ALWAYS has great prices and superfast service. In the one instance that the product showed in stock but was not I got a call from Rick himself. Not an e-mail saying they did not have it an actual phone call for a $10 item. So the one time the site made an error I went from a happy customer to a customer that STARTS with VA to see if they have what I am looking for first instead of just looking there if I can't find it. I am a sucker for a good trustable merchant. ANY issues that I have with any vape gear I buy from VA has been handled in the same lightning fast and dependable manner never having to ask more than once for anything. No lip service just fast and reasonable. Rick is not one to send long detailed messages they are to the point, they offer a solution and he does what he says he will do when he says he will do it. We need to support people and small business owners like Rick. I sure has hell do not want my favorite shops online to turn into Fasttech. I should have posted a reply on this thread a long time ago about VA but never late than never.
Thank you Sir Pennsylvapia (awesome name
You're "just" next door, you'll need to stop in out retail store sometime...(only a 4-5 hour drive)
You're "just" next door, you'll need to stop in out retail store sometime...(only a 4-5 hour drive)
Just wanted to say that I've always got great service and quick delivery from Vapor Alley. The free shipping couldn't have came at a better time as I ran out of IClear30 heads and I was a little short on money this payday. So the free shipping really helped me out. Just wanted to say Thanks !!.
Thank You Rick for the great deal. I'm very pleased with the help and consideration
You gave me again. The mods I bought from you this Spring are all still going strong.
Really appreciate the fast shipping. Super customer service.
Please have a great week. Thanks again. ZoeBoy
You gave me again. The mods I bought from you this Spring are all still going strong.
Really appreciate the fast shipping. Super customer service.
Please have a great week. Thanks again. ZoeBoy
I live right around the corner from Rick's shop and every time I go in Rick and his team are converting a smoker to vaping. I buy all my stuff from this place they're always super helpful and friendly. Keep it up Rick!
- Status
