customs

[nutsohairy1]

waiting for my kissbox clasic any one know why they cleared it with customs then sent it back to customs heres the email from harry Shipment sent to the USA on June 13
Shipment received in the country of destination (USA) on June 23
Shipment cleared by the customs in country of destination (USA) on June 24
Shipment received in country of destination (USA) (probably your state where you live in?) on June 24
Shipment with the customs in country of destination (USA) on June 24
I don't know what the people in the USA are doing, on June 13 it was on the plane to the USA, but they scanned it the first time on June 23. Where was it, or what happened in the meantime. And than it was cleared by the customs and now it's with the customs again. I don't understand the way they work in the USA, do you?

 

[CaSHMeRe]

it wasn't flown, it was put on a boat for the USA

 

[TropicalBob]

If this is like my Customs nightmare, it arrived in Alaska first (country of destination). Then it arrived in the lower 48 (country of destination). It can be delayed at either arrival. Mine was delayed 3 days in Alaska, a month in the States.

 

[RatInDaHat]

if it is on a boat from the netherlands, then it should arrive in NY or some such place. If it's from china, then yes alaska makes sense.

 

[TropicalBob]

I remember being so happy when FedEx emailed me that Customs had released my shipment. A day later, FedEx emailed that Customs had, strangely, taken it back.

Then it was released again. Then it was captured again. A month later I got it, without a 50ml bottle of flue-cured liquid I'd ordered and paid for from E-Cig. And so much for "express shipment" that cost me an extra $26.

"It's not our fault," was E-Cig's repeated statement. And that's "the rest of the story."

 

[RatInDaHat]

Thank you for that delightful tale Mr. Harvey.

-Dusty-

 

[nutsohairy1]

got mine today but cannot charge batterys need an adapter

 

[MNZ]

I really do feel sorry for all you guys that are having shipping and customs related problems.

My experiences so far have been without problem, here is the track of two recent orders from e-cig, the first did get opened by customs and inspected, but as you can see it wasn't a long delay, the second track is the usual time delay.

Timing Site Status
? 2008-06-18 16:58:00 CIXI Posting
? 2008-06-18 19:09:31 CIXI Arrival at Sorting Center
? 2008-06-18 19:34:48 CIXI Despatch from Sorting Center
? 2008-06-18 21:47:09 HANGZHOU Arrival at Sorting Center
? 2008-06-18 22:54:51 HANGZHOU Despatch from Sorting Center
? 2008-06-19 14:33:25 SHANGHAI Arrival at Sorting Center
? 2008-06-19 16:16:43 SHANGHAI Despatch from Sorting Center
? 2008-06-22 08:08:00 NEW ZERLAND AUCKLAND Arrival at Sorting Center
? 2008-06-22 08:14:00 NEW ZERLAND AUCKLAND Handed over to Customs
? 2008-06-22 13:29:00 NEW ZERLAND AUCKLAND Released from Customs
? 2008-06-23 12:42:00 NEW ZERLAND NGO Delivery

Timing Site Status
? 2008-06-19 14:07:20 CIXI Arrival at Sorting Center
? 2008-06-19 19:44:27 CIXI Despatch from Sorting Center
? 2008-06-19 21:48:39 HANGZHOU Arrival at Sorting Center
? 2008-06-20 00:27:12 HANGZHOU Despatch from Sorting Center
? 2008-06-20 12:25:57 SHANGHAI Arrival at Sorting Center
? 2008-06-20 21:05:37 SHANGHAI Despatch from Sorting Center
? 2008-06-23 18:21:00 NEW ZERLAND AUCKLAND Arrival at Sorting Center
? 2008-06-23 18:53:00 NEW ZERLAND AUCKLAND Released from Customs
? 2008-06-24 09:24:00 NEW ZERLAND NGO Delivery

The first order is mine, atomizers, batteries and carts and was placed online Friday the 13th, the second was for a friend that visited me on the Saturday and was so impressed with my new toys she had to have one, so I bought her an e-cig and supplies with spare parts too.

 

[nutsohairy1]

im not geting any smoke or vapor at all useing the usb e cable the
light just keeps blinking with the automatic switch cant use the
batterys becouse i dont have the right plug in what should i do to get
smoke or vapor the cartridge turns white but im not geting any thing
at all even with out a cartridge in it any help would be great and
thanks for every thing

 

[Mr.Darcy]

im afraid that sounds like another dud usb mate.

 

[sanneke]

You need to get an adaptor to charge your battery.
They have them at radio shack, ot Best buy maybe.
Maybe Janty should enclose one for their American customers.

You have to let it charge for 16 hours.

Well if the UBS is not working, then it's not working.
I do not know what to tell you.......

 

[karenwest1961]

They were ahead of the game with me. They sent me an adapter with my kissbox.

Did you check the brown paper in the box hairy? It was wrapped up in it. I would have thrown it away if I didn't check carefully!

 

[leaford]

I'm lucky. I have a Thai power strip. It fits both US and EU plugs.

 

[nutsohairy1]

They were ahead of the game with me. They sent me an adapter with my kissbox.

Did you check the brown paper in the box hairy? It was wrapped up in it. I would have thrown it away if I didn't check carefully!

no i did not get any brown paper in mine all my stuff was spread all through the box and the box it self was all dented and opend probaly did it at customs still cant get any smoke or vapor not sure whats wrong theres a few dents and scracths on it also

 

[nutsohairy1]

looks like the cartridges are starting to turn a dark brown all most black like there burning not sure why maybe its geting to hot it dont feel hot though

 

[nutsohairy1]

i cleaned the ATOMIZER with water and dryed it with a hair dryer im geting a little vapor now but it taste like some thing is burning

 

[nutsohairy1]

got every thing working now and i really like it alot and they are really great with customer support works great and my brother is going to get one soon

 

[trog100]

got every thing working now and i really like it alot and they are really great with customer support works great and my brother is going to get one soon

it might help someone else if u clue us in as to what was needed to get it working.. he he

i hate tales without a proper ending..

trog

 

[jdpower]

I have had my shipment bounce around more than a ping pong ball this weekend and they do not even have nicotine carts in the box. its been 18 days so far, on one shipoment and another 40 Days on the other shipment. OMG, the shipment without the carts was on its way to hawaii, and in a matter of minutes it went from in transit to exception, which showed another govt agency grabbed it, oh and to my suprise, not really, the FDA has it again. What is wrong with these idiots. I read the tobacco bill backwards and forwards, and in no place does it say the fda has jurisdiocion over the electronic parts because they have not ruled it a medical device, nor a tobacco device, Smoke everywhere was right when they said the FDA over stepped their bounds. FDA stands for Freaking Dumb A$$es. I tell ya I watched the Tv last night and there were medical products on which the FDA approved...May cause Diarriah, headache, stroke, and or maybe death...OMG, E-cigs are not even close to any of these symptoms, so you cannot tell me there is not a political, and monitary agenda here.
Anyhoo, thanks for listening, still trying to figure out how to get my shipments, Think I should wait? or just have them recall the package?