"Delivered" Status when order known not delivered

[edyle]

I am having a serious problem with managing my orders on fasttech, because fasttech seems to insist that it report to me that my order status is "Delivered" automatically after 3 months, even though it has not actually been delivered at all.

I have 1 order which has indeed been delivered and all done with and I'd like to take it off the order status page;
meanwhile I have 1 other order (so far and I expect 2 more will have the same problem because of same route) which has been automatically changed to "Delivered" even though they have a ticket open on it.

I cannot follow up with Singapore Post because only the Sender can follow up.

Meanwhile I have paid money, and the entity I have paid money to is reporting to me that the item has been delivered.

This is unacceptable.

 

[edyle]

Insulting.

#14.
posted Apr 3
by Staff

You are welcome.

Please feel free to write us whenever you have questions. We're always here to help.
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#15.
posted 20 days ago
by you

I observe that the order status says "Delivered"

However, I have not received it yet.
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#16.
posted 12 days ago
by mandy Staff

The system automatically marked it as delivered when an order exceed 3 months.

We have sent information to them at 3/31th, we will call them to ask when did they start the investigation.
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#17.
posted 12 days ago
by you

Thanks.
I received a different order today and marked it as delivered.
The order that I received came via Spain.
This order seems to be be stuck in Venezuela.
I have another order also, which I suspect is also stuck in Venezuela, and I suppose I will be opening a ticket for that one too.
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#18.
posted 9 days ago
by mandy Staff

We have sent e-mail to them, they did not reply to us yet.

Please provide the order number of that one, or you can just open another ticket with that order.
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#19.
posted 9 days ago
by you

I have opened a ticket for the other one.
The order# is A030578320 Shipment#1

Shipment #2 of that order was delivered.
But Shipment#1 seems to be stuck in Venezuela.

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#20.
posted 7 days ago
by mandy Staff

Our colleague has replied in that ticket, she will solve this problem for you.

Please feel free to write us whenever you have questions. We're always here to help.
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#21.
posted 2 days ago
by you

I am still seeing this order being listed as "Delivered".

I am afraid this is a serious problem for me if you are going to mark orders as "Delivered" when they have not been delivered.

Please correct order status.
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#22.
posted 1 day ago
by mandy Staff

Please note system will automatically mark the order as delivered when it exceeded 3 months, it does not affect the real status.
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#23.
posted 1 day ago
by you

I understand that your system marks the order as delivered, however, your system is reporting to ME that it is delivered when it is not.

Please find a solution to this problem, because I cannot be manage my orders on fasttech if I cannot distinguish between the orders that are delivered or not according to your list.
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#24.
posted 15 mins 39 secs ago
by mandy Staff

Sorry the post office did not get reply from post office in your country yet.

Please give them more time to investigate it.
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#25.
posted ago
by you

I am sorry for the confusion. There is an ENGLISH problem here.
I am trying to open another ticket but I cannot open another one for this order.
I am trying to activate my account so I can address the problem in the forums but I am unable to activate the account.

 

[edyle]

Had to open a trouble ticket to get my fasttech forum access activated
and finally now I have been able to post about it on their forum:

https://www.fasttech.com/forums/shipping/t/1273792/shipping-status-delivered-when-not-delivered

 

[edyle]

The first pre-sale ticket I opened with fasttech was closed yesterday. Q0522YHMNL


I opened a new ticket today: Q0528LHMXD

 

[twgbonehead]

I had a different experience; my order was marked 9automatically) as "delivered" even though I had not received it (same time-frame too).

They credited me for the order once I pointed out that it still did not show up anywhere in the USPS tracking.

In general I think they're pretty good about this, so I am surprised to hear your experience. It may be that it takes them longer to track packages that make multiple hops (and mine clearly never made it out of China).

 

[edyle]

So far the only hope they even understand the problem is in this message from sufie in the forums 2 days ago.

Staff
1 kudos received details
edyle, sorry about this. As mentioned above, "shipped 90 days" is on our back end and you can't see it, we will forward this to the relevant department for improve.
The CS staff shall give you the solution within few hours before going home today. Thank you.

 

[edyle]

How Fasttech insults their Customers:

If you do not receive you package after 3 months, Fasttech changes the status to "Delivered"

 

[edyle]

They closed the ticket AGAIN.
The first ticket Q0522YHMNL was closed by hebe because I had mentioned the problem on Q0121QKNHG
The second ticket Q0528LHMXD was closed by stella, again because the problem was mentioned on Q0121QKNHG
I opened a third ticket Q0617GTBNR

Open Tickets Updated Ticket Number Matter Order Staff Status
16 mins 54 secs ago Q0512TGHYY Tracking A030578320 justina Waiting for staff response
2 hrs 0 min ago Q0617GTBNR Pre-sale - Lydia Waiting for staff response
8 days ago Q0121QKNHG Check order A011529910 mandy Waiting For Your Response

Closed Tickets
Created Ticket Number Matter Order Staff
19 days ago Q0528LHMXD Pre-sale - stella Resolved
24 days ago Q0523SVBHR Pre-sale - justina Closed
25 days ago Q0522YHMNL Pre-sale - hebe Resolved
27 days ago Q0520TFQDC Pre-sale - Staff Closed
Apr 24 Q0424RKWTC Pre-sale - Staff Closed
Nov 21 Q1121SYMKF - Staff Closed

 

[edyle]

Now threatening to close ticket for the 3rd time;

Now threatening to close the 3rd ticket:





Support Ticket Q0617GTBNR
Created Matter Order Related SKUs Status
2 days ago Pre-sale n/a - Waiting for staff response Write a reply

#1. posted 2 days ago by you
WRONG status "Delivered" when not delivered after 90 days.
This ticket reopened to replace Q0528LHMXD which was opened to replace Q0522YHMNL, both of which were closed by Fasttech improperly.
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#2.
posted 18 mins 23 secs ago by stella Staff
Please refer to the ticket Q0512TGHYY for the answer about your question. As all the tickets concern the same question, we will follow up your issue in one ticket and close all the other duplicated ticket to avoiding complex. Please do understand about this issue. Thank you.

#3.
posted later by you
No. Kindly Do Not Close This Ticket.
Q0512TGHYY is for 1 order.

This ticket is for all shipments.
Currently there are 2 shipments affected by this problem.
Next month there will be 3 shipments affected by this problem.
The following month there will be 4 shipments affected by this problem.

 

[szot]

U make a new ticket for every probem shipment (if its a split shipment on 1 order) or individual order...ya don't use the same ticket over and over, especially when they tell ya its closed..

 

[Mrs C]

This is why I do not and will never order from FT. The savings would not justify the raise in my blood pressure.

 

[szot]

in 50 orders I've had to only open 2 tickets...1 asked a presale question before I even ordered, the 2nd was to request a color change of a product before they shipped it..most people never have to open a ticket or have any problems with FT..

 

[edyle]

U make a new ticket for every probem shipment (if its a split shipment on 1 order) or individual order...ya don't use the same ticket over and over, especially when they tell ya its closed..

Exactly.
I opened 1 shipping ticket for 1 shipment.

I mentioned another problem on that ticket and the staff said they couldn't do anything about that in that ticket.


So I opened a different pre-sale ticket to address this second problem, which is not a shipping problem.

The excuse they have for closing the second ticket is that I mentioned the second problem on the first ticket.

 

[edyle]

Update:

I just received my rebate (I accepted gift certificate) for the order shipped in January.

[I also received 2 other pending orders about 2 weeks ago]