DietSmokes.com: Warranty not honored. No communication.

[yoyoma_mda]

wow i'm almost not surprised to see another complaint about dietsmokes, how are they not removed from the ecf vendor list? I too hate the BS of unresponsive ticket systems. If a vendor can't handle something as simple as responding to emails then they should either increase staff or close their business. Some of these vendors (I won't name any here) don't realize the stress that it puts us smokers through during the incipient stages of our vaping "careers". Trying to quit cigarettes is already hard enough, feeling like you dumped hundreds of dollars down the drain in the process feels even worse, and a lot of us probably stand by the "if you fool me once, shame on you... twice, shame on me" proverb. In the end that doesn't hurt you as a vendor, it hurts the buyer in regards to their health, your shady sales pitches and "cold shoulder" customer service will stray us from the decent products out there. We as buyers hold up to our end of the deal, we work at our jobs and save our money to entrust you with getting us a product. Its not that hard, many vendors do it, if you can't hang with them, please leave this industry alone. As parked once said

Originally Posted by parked
"we don't need people like you causing more problems... we want this industry to survive not fail !"

Parked should listen to himself a little more =)

P.S. whats with this "he seems like a nice guy" stuff? This guy is obviously smiling at you while stabbing you in the kidney. Regardless of how nice he seems, hes an indecent person for not returning people's money or honoring warranties. I meet people like him all the time, they're called "fakes" and "frauds"

 

[Bustastew]

Parker took care of my problem and I am 100% satisfied. Yes I think their ticket system at dietsmokes needs to be working all the time. But I am happy with the customer service I received once they found out I was having issues. He spent time testing my product, finding the solution and talking with me on the phone about it. Try to get one of the really big companies to do that. You don't get personal customer service like that from everywhere. Anyways I hope all you guys who have problems receive the kind of help I did, or may already have and haven't updated their post =P

 

[juicefreak]

Try to get one of the really big companies to do that. You don't get personal customer service like that from everywhere.

i have Lowes Corporate in my cell phone address book 24hr response time to resolve issues and i get a human being every time. Most big companies are like that. Small companies tend to tell you to pound sand or wait you out until you quit bothering them.

I don't screw around with CS issues. I'll ask once nicely, maybe even twice if I'm feeling generous... beyond that, pay the consequences. AG's are an excellent source. Don't let anyone sway you from it. The 'industry' needs an overhaul and if it can't self police, the government will be happy to do it for them.

"staff"? I picture a lone guy in his living room shuffling stuff. people who throw that around, i label in the SID category for future reference lol.

Glad I never ordered from dietsmokes, but it seems to be a new trend with a few vendors on ECF lately.

 

[Bustastew]

I agree juicefreak about the initial communication needs that should be corrected in their ticket system. However large companies sometimes really piss me off to no end. Like trying to get help from microsoft for a red ring of death (second time!) on my xbox. Or getting PC support from someone that barley speaks English(it was a nightmare)! What I will say about Parker is that once he knew I had a problem he got it fixed.

Who in here still has a order mix up, or missing order? Please update the status...