Digital Steam? Anybody order from them?

[lctrc]

DHL says they do not have a UPU code / match code available at this time.

That's very odd. DHL tracking listed a match code for mine as soon as they picked the package, while it was still in Germany.

DS should contact DHL. DS is DHL's customer, not you - so if DHL has screwed up, that's DS's problem, not yours. If they refuse, I'd be contemplating a credit dispute...

 

[J*Bishop]

That's very odd. DHL tracking listed a match code for mine as soon as they picked the package, while it was still in Germany.

DS should contact DHL. DS is DHL's customer, not you - so if DHL has screwed up, that's DS's problem, not yours. If they refuse, I'd be contemplating a credit dispute...

I agree with you. For what it's worth my first package did have a UPU code. I will ask that DS follow up with DHL. Thanks.

 

[tagoyled]

My tracking hasn't moved since 7/16/13 and is still in germany. I contacted DHL, they replied to my inquiry about the status. They said to contact the sender.

 

[tagoyled]

Really dont know what to do now ds does not reply should i dispute? Need advice. Thanks in advance

 

[J*Bishop]

Really dont know what to do now ds does not reply should i dispute? Need advice. Thanks in advance

I've found that if I use google translate to German they've responded quicker.

 

[lctrc]

My tracking hasn't moved since 7/16/13 and is still in germany. I contacted DHL, they replied to my inquiry about the status. They said to contact the sender.

In your case I'd give it a few more days. It may not actually still be in Germany.

If your status says: 'The shipment will be transported to the destination country and, from there, handed over to the delivery organization.' then it is probably on its way to your country. Even after it gets to your country, DHL's status won't change - it will still say that, or even disappear entirely.

Just below the DHL tracking number on the tracking page there should be a line 'UPU code / matchcode'. You may be able to put that code into your country's mail tracking system and get the status once it gets to your country.

In general, the "contact the sender" advice is correct, though frustrating. The sender is the actual customer of the shipping company, not the receiver. So the shipping company is only responsible to the sender, not the receiver. If the package is lost, the sender is the one to file a claim and get their shipping fees refunded and insurance value if applicable. The sender is responsible to you, so if a package is lost then they should either provide a replacement or refund your money. If they become unresponsive then you would have to dispute the credit card charges.

But like I said above, in your case I would try using the match code as well as give it a few more days.

 

[deezdrama]

Also... to the people who said they dont have a upu #....

I dont know if your situations are the same but when I view the dhl tracking from my phone there is no upu code, on a computer it does show the upu, and if you switch to "desktop view" on your phone it will show the upu number also

Sent from Galaxy Note 2

 

[J*Bishop]

Also... to the people who said they dont have a upu #....

I dont know if your situations are the same but when I view the dhl tracking from my phone there is no upu code, on a computer it does show the upu, and if you switch to "desktop view" on your phone it will show the upu number also

Sent from Galaxy Note 2

Viewing mine from a desktop computer. Still no UPU code.

 

[deezdrama]

Woot!

Sent from Galaxy Note 2

 

[Cifitzu]

The German site has messed up two of my orders first by not sending my product at all and refused to reimburse me till I showed them the ricept and second by over looking my order as I still have not recieved my kayfun lite. The stuff is t cheap I have ordered and I don't appreciate having to give them a copy of my receipt to prove they have made a mistake. That kind of stuff should be on file..... Just my two cents.

 

[J*Bishop]

Nice! You ordered on the 2nd as well correct?

 

[deezdrama]

Ordered the 9th hope your order situation gets sorted out jbishop.... thats a ###### situation

Sent from Galaxy Note 2

 

[Marjolein]

Their shipping fees are outrageous. Even to Holland where I live. We're neighbours and they're charging about 25 usd for the shipment of 1 kayfun. I don't order there.

 

[deezdrama]

Polished it out to match my provari

Sent from Galaxy Note 2

 

[qorax]

Hey Deez, I pray u get it today... I seriously feel bad for u.

I guess my prayer worked, ya Deez?

 

[tagoyled]

The email i sent to dhl was really to ask for the matchcode because my tracking dint have a upu/matchcode only the shipment number. This is how my tracking looks like:

Shipment number 9607617912##
International Parcel (Philippines)
Status from Tue, 16.07.2013 17:28 hours
The international shipment has been processed in the export parcel center
Next step The international shipment is being prepared for forwarding to the destination country

Thu, 11.07.2013 15:57 h
Germany
The shipment has been picked up
Thu, 11.07.2013 19:21 h
--
The instruction data for this shipment have been provided by the sender to DHL electronically
Thu, 11.07.2013 19:53 h
Dorsten, Germany
The international shipment has been processed in the parcel center of origin
Fri, 12.07.2013 05:25 h
Saulheim, Germany
The international shipment has been processed in the export parcel center
Tue, 16.07.2013 17:28 h
Saulheim, Germany
The international shipment has been processed in the export parcel center

I think your right in suggesting patience. Its the frustration that they cant give you a definitive answer or clue on what im inquiring about(dhl,ds). And i had to pay 35 euros for something i cant track properly. I guess just have to wait and pray just a wee bit more.

 

[deezdrama]

I guess my prayer worked, ya Deez?

Yep...thanks bud...its vaping great

Sent from Galaxy Note 2

 

[J*Bishop]

Update: Contacted DS via their website, FB page, and FB message stating my displeasure. But before doing so I made an attempt to contact DHL to see if they could locate the package. Unfortunately, they could not and referred me back to DS to open a trouble ticket. Long story short DS requested that I submit a paypal dispute to they can refund my order.

I'll keep everyone posted.


Background: Order from DS on 7/1/13.

 

[deezdrama]

It sucks that your package was lost, maybee youll get lucky and get a refund and a package lol

Sent from Galaxy Note 2

 

[J*Bishop]

It sucks that your package was lost, maybee youll get lucky and get a refund and a package lol

Sent from Galaxy Note 2

lol that would be kinda cool. Hate to say that I'm a reasonable guy and if that is the case, that I received the package and was refunded, I would contact DS and send them their money. Some may not agree but I believe in karma.