I agree, that would be the right thing to do. I have my doubts that you'll ever see that package though.
USPS is still treating mine to a tour of the Eastern US. So far it's gotten to see New Jersey, then Georgia, and now Pennsylvania.
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I agree, that would be the right thing to do. I have my doubts that you'll ever see that package though.
USPS is still treating mine to a tour of the Eastern US. So far it's gotten to see New Jersey, then Georgia, and now Pennsylvania.
I saw in a FB group.. they listed the worst after sales service they experienced with.. first site came out disgitalsteam.de, team rampage, ecigmodshop.au, eaglevapors.hu, shop.svoemesto.ru, eagle talon..
so beware guys.. it not just digitalsteam..we dont want to deal with this kind of experience more in the future..
so beware guys.. it not just digitalsteam..we dont want to deal with this kind of experience more in the future..
My package arrived from DS.
"Package", not "kayfun Lite". The package was empty.
doesn't begin to describe...
I've notified them, and suggested that if they expect more stock soon and are willing to ship Express I would accept a replacement - otherwise I expect a refund.
"Package", not "kayfun Lite". The package was empty.
doesn't begin to describe...I've notified them, and suggested that if they expect more stock soon and are willing to ship Express I would accept a replacement - otherwise I expect a refund.
Wow. Terrible man. I hope everything works out for both of us. They have yet to respond to my Paypal dispute.
I also haven't had a response since the 1st. I send another message to them for an update via Paypal dispute and via email.
Still no update or any type of contact from DS. I sent a request for an update on the situation via Paypal, their website, email, FB message and lastly posted on their FB page. Nothing nasty. Just requesting an update. Their communication is really disheartening.
Digital Steam escalated my dispute with Paypal (???), and provided Paypal with "an explanation describing their disagreement with this claim".
So basically its in Paypal's hands to decide if I should get a refund or not. I don't see how Paypal could decide that I shouldn't, but nothing would surprise me at this point.
So basically its in Paypal's hands to decide if I should get a refund or not. I don't see how Paypal could decide that I shouldn't, but nothing would surprise me at this point.
Yep. From what I can tell from google translate, they say that I'm not entitled to a refund because (here's where the translation gets fuzzy) either the post office accepted the package or because I accepted the package, and something about insurance.
Whether the post office accepted the package is irrelevant. I didn't have an opportunity to decline the package since it was sent without requiring a signature. Insuring is up to the sender (as would be making an insurance claim), nor was insurance a shipping option at checkout, so insurance is irrelevant as well.
Digital Steam obviously isn't concerned about customer service or retention. Otherwise they would accept their responsibility and make good. Instead they use the cheapest packaging and shipping method possible, then blame their customer.
Again, live and learn. I've learned not to do business with them.
Whether the post office accepted the package is irrelevant. I didn't have an opportunity to decline the package since it was sent without requiring a signature. Insuring is up to the sender (as would be making an insurance claim), nor was insurance a shipping option at checkout, so insurance is irrelevant as well.
Digital Steam obviously isn't concerned about customer service or retention. Otherwise they would accept their responsibility and make good. Instead they use the cheapest packaging and shipping method possible, then blame their customer.
Again, live and learn. I've learned not to do business with them.
Man that's terrible. I hope it works out for both of us. Definitely a lesson learned.
Update sort of:
Andre finally contacted me and asked me to check my Paypal. I did, nothing. No refund or message via the Resolution Center. So I again sent them a message via their site, Facebook PM, Facebook main page, and emailed Andre back. Knowing them I will probably not get a response for another week or two.
Andre finally contacted me and asked me to check my Paypal. I did, nothing. No refund or message via the Resolution Center. So I again sent them a message via their site, Facebook PM, Facebook main page, and emailed Andre back. Knowing them I will probably not get a response for another week or two.
Have a bad experience with them as well but luckily get my package after more than a month waiting
**Update**
Well everyone, it's been quite an adventure. DS has FINALLY refunded me. Unless something changes with their shipping and their customer service, I will NOT be ordering from them again.
Well everyone, it's been quite an adventure. DS has FINALLY refunded me. Unless something changes with their shipping and their customer service, I will NOT be ordering from them again.
I'm glad things worked out for you.
I'm beginning to doubt I'm going to have the same outcome. Paypal just sent me, "In order to continue with this investigation, a report must be filed with a law enforcement agency or government organization..."
Really? I'm not alleging that a crime was committed, so what exactly am I supposed to report?
I'm beginning to doubt I'm going to have the same outcome. Paypal just sent me, "In order to continue with this investigation, a report must be filed with a law enforcement agency or government organization..."
Really? I'm not alleging that a crime was committed, so what exactly am I supposed to report?
lctrc, would you mind giving me the airway bill number?
I can have a check for you.
Btw, I am suspecting that their staffs just updated wrongly on the kayfun availability.
There wasn't any new release since the kayfun lite appeared, at least not that I know of.
I can have a check for you.
Btw, I am suspecting that their staffs just updated wrongly on the kayfun availability.
There wasn't any new release since the kayfun lite appeared, at least not that I know of.
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