Dinosaurs of vaping and useless B&M, again

[empteeteacup]

I'm sure tempted when they lie to me tho'! (young or old) Happened to me yesterday, a clerk told me that xxx brand was the only brand of the product they have ever carried. I looked down at the YYY brand of the product in my hand thinking "where in the hell do you think I bought this one"!

I get that. I totally do. You just have to remember that the clerk is a person with feelings too

 

[NancyR]

I, too, am a little irritated by the ageism toward younger people on this forum. An employee's lack on knowledge has nothing to do with their age. It has to do with the training they receive from those in charge and their own motivation in doing their own research. It doesn't matter if they're 20 or 90.

At least for me, when I say an older vaper, I don't mean older as in age, but in years of vaping. While there are a few newer vapers who are taking some time to learn about the older stuff such as carto tanks and attys (not rda's) but most of the time it is an older vaper who will know about it.

 

[Bad Ninja]

Not really? Do you really want to get paid 100k to be doing minimum wage work, or vise-versa? Look at the company, I think in Washington, the dude paid everyone 70k a year. He didn't last long. There has to be fiscal responsibility at every level of business.

You can WANT to be a flying dragon.
Fantasy doesn't count.
As a retired business owner of 22 years I have a bit of experience with sales and customer service.

Maybe she wasn't half assing it. I agree half assing won't get you there. Its a 50/50 shot whether putting in 100k of work to get paid minimum wage is worth it. Maybe you will move up or maybe not. Personally I would look elsewhere.

How you conduct business speaks to your character.
Do a good job, maybe you advance.
Do a half-assed job and milk the clock and you can pretty much guarantee you won't advance.
Carry yourself professional and you will set yourself apart from the hour milkers at any job.

She did. Unfortunately the consumer was upset. Personally I didn't see anything that constituted a rage out by him. Certainly not on a clerk who didn't recognize his infected mod and kracken clone. Was it the clerk fault or the consumers. Quite frankly, I was fired yesterday by a client. I did everything I could to appease them. I also had every bit of proof that his accusations were just wrong. I had time stamped data that proved it. Unfortunately, he left. Some customers/client can not be appeased. That is a fact in any business. Moreso, I sat there and took his verbal abuse for the greater good of the company even when everything he said was just completely wrong. I ended with I am sorry I did not meet you expectation. Have a good day sir.

Good for you.
The boss might hire you, but it's the customer that really pays you.

Before staring my own business I worked in commissioned (only) sales.
Half-assing a commissioned based job means no paycheck.
I made great money. But then again I don't half ... anything in life.
That's how I carry myself.

 

[duby1622]

The funniest one that has happened to me was I walked into a new store using a simple carto tank. The kid behind the counter had never seen one, and proceeded to tell me how lame a vape it was. Then he pulls out his Billit Box to show me!! (which are made here in town) I didn't have the heart to tell him that his vape was as lame as mine.

I had a similar experience a month ago. I went to all 3 shops in my little suburb, and none of them carried any. Not only that, but of the 15 or so people between the three shops (employees, managers/owners, customers), only 2 had ever heard of a cartomizer, and no one had ever used one....

My favorite response was after trying to explain what a cartomizer was to no success, i pulled out my Provari with an IBTank for a visual aid, and the employee said "yeah, we don't carry replacement heads for that tank."

 

[thetrucker]

Everybody you talk to about vaping either in a vape store or out on the street--- seems to have a better system or juice to vape on than you do.

I think this is some human nature at work here----"mine is always better than yours any

day"-hhaahahahahahahah --there are some EGOS and self pride at work here in any vape

conversation and comparison of vape equipment------and by EGOS I don't mean ecigs-hahahah

nobody wants to appear to be following.....they have to be even or ahead.........Always seems

to be some----->ONE UPMANSHIP going on--hahahahahah

 

[tj99959]

You can WANT to be a flying dragon.
Fantasy doesn't count.
As a retired business owner of 22 years I have a bit of experience with sales and customer service.

Same here. However as a business owner I always reserved for myself the right to tell a customer to get the hell out of my store.
My employees didn't have that right, they had the right to refer a customer to me when they didn't know, or had a problem.

 

[Bad Ninja]

Same here. However as a business owner I always reserved for myself the right to tell a customer to get the hell out of my store.

Yes you do .
I have done so a few times.
It only happened when the customer becomes unprofessional.
Again, carry yourself with professionalism and integrity and avoid the problems altogether.

It takes less work to do things right, than to half-... a job and try to make it look right.

 

[crxess]

Poor sales girl. I'm sure she was just doing her job................attempting to make a sale.
Everyone Has preferences....................... and 2013, you hardly qualify as a Dinosaur

I'm still having to much fun exploring to just sit back with my Genny tanks

 

[papergoblin]

I thought Dinosaurs were extinct.

Not sure what she said for a rant. Sometimes I wish clerks could say what they really want to consumers. As a consumer, I can exercise my right to say what I ever I want to the yahoo that decides to go off on a lowly store clerk. and have done so in the past because consumer A decided his 5 minute rant about 5 cents off a jar vaseline was more important than wasting my 5 minutes of my time because I was unfortunate enough to be in line behind his attitude. He got an earful of my disdain for him and I offered to pay his extra 5 cents to get his nasty self out of there.

I always remind myself this young person may be someone's daughter or son. I wouldn't want some yahoo that thinks they are better than the clerk to go full on gorilla rage on them. It is amazing. The clerk probably went home and told her family what this yahoo said her to her today.

Regulated have some advantages over mechs and mechs have some advantages over regulated.

Congratulations, you use a mech and a gennie.

Maybe she did but what happens when someone's son or daughter goes in and does what the clerk says (whom the consumer thinks knows their stuff, since they work at a shop), then becomes injured due to a battery not being able to perform beyond it's limits. So yeah when it comes to safety, I will go off on a "yahoo" that is going to get someone hurt. If a person in a shop is telling a customer this is a 40 amp battery and to treat it as such and gets someone injured who's at fault?

I have friends with no internet, hard for them to know if what they are being told is right or wrong. People mess up it happens you get the wrong order, just go back and get it replaced but when clerks are pushing sub-ohm tanks and the wrong batteries, you can't just go back and get a new face if it goes boom. These are entry levels jobs for the most part but are not like missing out on a 5 cent coupon. I can bet many would have a different take if some clerk gave your friend or loved one bad info and they were injured.

Dealing with the public can be difficult I've done it but know what makes it easier, knowing your job. Going to work and at the very least acting like you want to be there, learning about the products you sell, and having a little pride in yourself. I started working for min. wage at 4.25 an hour but when I was there I worked like I was making $25 an hour. I watched as I got raises and advanced and others stayed where they were. I had a friend ask me what my secret was, I told him I don't settle. If you work like you get paid, that's all you'll get, you want more money then work harder.

There's also a big difference between a clerk honestly uninformed and a clerk whom thinks they know it all and pass judgement. You cannot have it 2 ways, poor clerk a person went off on but the clerk wanted to be smart in the first place. When the clerk is a smart... then at that point, they asked for it. It's not me thinking I'm better, it's me not listening to bs and just taking it.

 

[papergoblin]

Just had an interesting phone call, a buddy of mine went in to the shop today, he's also the one who said I should check it out. He was talking to an employee and the owner about my experience and gave the owner my number. The owner, which seems to be a really nice guy, explained the situation to me. The girl that was "helping me", is his step-daughter and she only comes in and "works" when her mother cuts her off. He said she is supposed to only run the register and no sale to the customers. She doesn't know anything about vaping basically, actually she still smokes.

A couple of the other clerks had told him of the situation and were pretty mad at her. His employees make min. wage plus commission, so she basically cuts their pay when she does this. She also it appears, has a bad habit of ticking off customers as well. He told me he, his wife and assistant managers of the store have all warned her about her attitude when dealing with customers. He offered me a gift card and I declined it but would come back in and check the shop out again.

I explained to him what really got me was about the batteries. He then explained that his employees know the battery labels are pulse rate and that they are rewraps. The guy really knows his stuff and I was really impressed with his knowledge. He went on to say he has zero tolerance for unsafe instructions, that his step daughter was going to be found an office position and if it was up to him, she wouldn't be there at all. Then invited me to a vape meet they are going to sponsor, to kick off a new juice line they are making themselves.

 

[bluecat]

"Bad Ninja, post: 16859416, member: 143553"]
You can WANT to be a flying dragon.
Fantasy doesn't count.
As a retired business owner of 22 years I have a bit of experience with sales and customer service.

I am not talking fantasy but if it is good for you then go ahead and call it fantasy. Personally doesn't matter if you owned a business for 22 years or 99 years. I have seen stupid business owners without a clue. I seen companies make millions and I have seen them lose millions. I have never owned a business just a minority share. Sales and service are paramount. With that said you can't please everyone, you are clueless if you think you can. Regardless.. this isn;t about a business owner it is about a clerk that was basically harassed at the lowest term.



How you conduct business speaks to your character.
Do a good job, maybe you advance.
Do a half-assed job and milk the clock and you can pretty much guarantee you won't advance.
Carry yourself professional and you will set yourself apart from the hour milkers at any job.

It sure does. Not sure what your point is with this, but I assume there is one. Thought it was assumed and I am not sure where the girl in the op did not do that.




Good for you.
The boss might hire you, but it's the customer that really pays you.

That goes without saying. I was pointing an example where the customer wasn't in the right.

Before staring my own business I worked in commissioned (only) sales.
Half-assing a commissioned based job means no paycheck.
I made great money. But then again I don't half ... anything in life.
That's how I carry myself.

Good for you. Here's a cookie and an applause.

 

[WharfRat1976]

I run a mech mod about 90% of the time, of course I'm home 90% of the time. I run tanks, sometimes, usually in bed. The majority of the time I drip or run a genesis tank. I broke from my usual routine when out and about the other day. I brought out my mech and my kraken clone, when I went to check out a local shop that I haven't been in yet.

I walked into a cloud, which didn't bother me, actually figured this was gonna be a cool experience. I saw cases of mechs, batteries, box mods and vw devices galore. This seemed like the shop for veteran vapers not the cookie cutter starter places, which anyone vaping for over a year knows we need more veteran aimed shops.

I spoke with a young woman saying I was just checking out what they had to offer. She walks away a bit and comes back. This is when I begin to lose faith in the shop. She asks me what I'm using, I explained it was an infected mod with a kraken clone. Then says that the kraken sounds familiar, and I explain it's a genny.

She then tells me I'm not getting enough out of it and need a vw (cube II she points to) and a sub ohm set up. I would enjoy it more, get more satisfaction. I hold my cool, and say I'm more into mechs, it's just the way I am. She then points out the mechs they have and offers me a deal on a mod that includes this awesome Imren 40 amp battery, since it is a better mod than I have ( I'm using the original infected and the mods they have are clones).

My inner a hole awakes and like the comic, I have the right to remain silent but not the ability. I go off, explaining there are no 40 amp batteries, let alone Imrens. I tell her I have drippers and can cloud with the best and that my genny produces awesome flavor regardless of clouds.

I then educate her on Chinese relabeled batteries, knock offs and real mods, and that big clouds do not equate to big flavor. I don't need to measure myself by clouds and am no old grump, I'm just 34. On the other hand I don't need a 20ish year old to tell me how to vape.

My point is big clouds do not mean big flavor. Mech mods are safe if used correctly and can provide the same satisfaction as a vw device. Genesis tanks can be awesome or a burden but for those that hang in there, the reward is something amazing. They both go hand in hand, as the genny wasn't designed for high wattage, since it didn't exist when it came out.

There is a lot of new stuff that is awesome but the dinosaurs built what is. The dinosaurs can still teach new and old vapers a thing or two. I see and hear people say this is hard to build on, really. I have a suggestion, try rebuilding the coil on an Evod tank at 8pm sunday after a few drinks, cause you forgot to buy more and no one is open. If you can build one of those, you can build anything.

Too many people think that to get the best vape, you need something made in the last 2 months. Don't get me wrong, I have nothing against high watts, blue tooth, and calendars or subohm tanks. What I hate is when people say those are the ruling groups and that you are cheap, unsafe, and blah blah blah because you run a mech.

I suggest to anyone out there with the sales coming up, get a genny tank and get it to work. If you're on a high watt, just turn it down but try one of the flavor queens of days past. If you can stick with it and build it, you will be truly amazed.

Sorry for the rant, it's been a long day. I also thought since in the US, we are remembering our heros and past.

 

[LMS62]

I have had many various issues over the years, as most people have, with different retail establishments. Whether it was an issue with a product, or customer service, I have never hesitated to address the concern with the employee, or preferably a supervisor/manager. What I have never felt the need to do though, regardless of the situation, is to "go off" on an employee....regardless of how right I may have been.

 

[AndriaD]

Everybody you talk to about vaping either in a vape store or out on the street--- seems to have a better system or juice to vape on than you do.

I think this is some human nature at work here----"mine is always better than yours any

day"-hhaahahahahahahah --there are some EGOS and self pride at work here in any vape

conversation and comparison of vape equipment------and by EGOS I don't mean ecigs-hahahah

nobody wants to appear to be following.....they have to be even or ahead.........Always seems

to be some----->ONE UPMANSHIP going on--hahahahahah

I get this all the time, with my tootle-puffer Achilles and 9w... People telling me all the time "such-and-such makes a lot more vapor" -- never considering the fact that I DON'T WANT more vapor!!! I don't vape the way I do out of ignorance, but out of self-preservation!

Andria

 

[bluecat]

Very professional on your part !!!!!!!

Thanks mate.

I then had to break the news with the other owners. I own a very small small part of the company. The sad thing is I am very customer focused moreso than anyone else in the company. So I took it a little hard. Especially when the proof is right in front of me but he didn't want to hear it. That is his right though.

 

[bluecat]

Maybe she did but what happens when someone's son or daughter goes in and does what the clerk says (whom the consumer thinks knows their stuff, since they work at a shop), then becomes injured due to a battery not being able to perform beyond it's limits. So yeah when it comes to safety, I will go off on a "yahoo" that is going to get someone hurt. If a person in a shop is telling a customer this is a 40 amp battery and to treat it as such and gets someone injured who's at fault?

I have friends with no internet, hard for them to know if what they are being told is right or wrong. People mess up it happens you get the wrong order, just go back and get it replaced but when clerks are pushing sub-ohm tanks and the wrong batteries, you can't just go back and get a new face if it goes boom. These are entry levels jobs for the most part but are not like missing out on a 5 cent coupon. I can bet many would have a different take if some clerk gave your friend or loved one bad info and they were injured.

Dealing with the public can be difficult I've done it but know what makes it easier, knowing your job. Going to work and at the very least acting like you want to be there, learning about the products you sell, and having a little pride in yourself. I started working for min. wage at 4.25 an hour but when I was there I worked like I was making $25 an hour. I watched as I got raises and advanced and others stayed where they were. I had a friend ask me what my secret was, I told him I don't settle. If you work like you get paid, that's all you'll get, you want more money then work harder.

There's also a big difference between a clerk honestly uninformed and a clerk whom thinks they know it all and pass judgement. You cannot have it 2 ways, poor clerk a person went off on but the clerk wanted to be smart in the first place. When the clerk is a smart... then at that point, they asked for it. It's not me thinking I'm better, it's me not listening to bs and just taking it.

I don't disagree with any of that. 3 years ago there were people blowing up mods and blaming it on cheap chinese clones. It was the clones fault it was their fault. People still use efests. I wouldn't put an efest within 100 feet of me. That's just me though and if one's tolerance can vape with an efest then that's their prerogative and more power to them.

You are right I would be upset. I would be upset with myself for not informing that loved one in the first place. The world is out of control of blaming someone else for their own failures. Do we really need product liability with plastic bags that state "Do not put over your head?" Or coffee that states "This is hot".

One should always know their job. What was this girl's job? was she a clerk or a battery, topper, metal tube expert? I am not meaning that as snarky. It is that we as consumers expect more. Sometimes we expect too much out of people. Most of my clients that ask me attorney questions ask so they do have to pay attorney fees. I always have to preface my answers with "You should consult directly with an attorney as I am not one". Please don't confuse a clerk being helpful to someone as a clerk that is giving wrong advice.

The only thing worse to me than an irate clerk is an irate customer. ymmv

I

 

[AndriaD]

Do we really need product liability with plastic bags that state "Do not put over your head?" Or coffee that states "This is hot".

I ask this everytime I see "Caution: contents is hot" on a cup of coffee or one of those fried pies. I mean... DUH! I wouldn't it want it COLD!

Andria

 

[coolerat]

When I started vaping I went to a vape shop and the guy asked me how much I smoked and said the only way I'd quit smoking was low wattage and high nic juice.

When I started vaping I went to another vape shop and he asked me how much I smoked and said the only way I'd be able to quit smoking was high wattage and low nic.

Well one of them was 100% right and the other 100% wrong.

People who work in vape shops and are human. And they are dealing with people who are all different. They have opinions too.

Even though I threw the low wattage stuff away and dumped the high nic juice I don't hate that guy. A tootle puffer may have walked in after me,

 

[englishmick]

Not Look at the company, I think in Washington, the dude paid everyone 70k a year. He didn't last long.

Nothing to do with this thread really. I read a long report on this one a while back. Said the company was going downhill fast, a lot of the senior staff were really ticked off and quite a few had left.

But then I read another report just a couple of weeks ago saying things had turned round in a major way. The company was booming after the initial problems and quality staff were queueing up to work there. The $70G thing was only part of the system he put in place.

I don't know if that second report was correct. And even if it was I doubt if that solution would work in many places. Interesting though.

 

[bluecat]

J He told me he, his wife and assistant managers of the store have all warned her about her attitude when dealing with customers. He offered me a gift card and I declined it but would come back in and check the shop out again.

Sounds like a stand up business owner. In this case it looks like you were unfortunate with the sad reality it was the clerk. My apologies.

I can tell you the first company I worked for out of college hired their kids to work there but they were not allowed on the premises during business hours. I always had a good laugh with them about it.