DNA40 vs SX350j

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retird

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I have a buddy that has a dna 40 that is persistently getting a scrambled screen. It goes away but randomly reappears and is bothersome to him. Can you tell me what firmware version he's running? Or how he can check his firmware version? Are there any firmware updates he could get to fix his problem. He's stated he's contacted his vendor and they tell him it's the latest version. He's contacted the dna 40 board manufacturer and they won't help him and redirect him back to the vendor. Should I contact the Manufacturer on his behalf?

It's easy to tell if he has one of the latest versions...just ask him if he has the "atty lock" feature....if he doesn't then the vendor told him wrong... by all means contact Evolv yourself if ya want to try to help your buddy out... dna owners contact me all the time for many reasons... I don't mind helping them out when I can...
 

tchavei

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It's easy to tell if he has one of the latest versions...just ask him if he has the "atty lock" feature....if he doesn't then the vendor told him wrong... by all means contact Evolv yourself if ya want to try to help your buddy out... dna owners contact me all the time for many reasons... I don't mind helping them out when I can...
There is a video on YouTube showing a board with atty lock and the scrambled screen. It's true that it reset itself every second or so but the scramble is there.

I don't know but personally this really looks like masking rather than fixing the problem. However, on the other hand, how can one explain that there are boards out there that don't exhibit this issue?
Mine isn't even the latest version and after a rma, I ve been torturing the mod daily and it never ever exhibited any garbled screen issue.

Why is this happening only on some boards?

Regards
Tony

Sent from my keyboard through my phone or something like that.
 

retird

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There is a video on YouTube showing a board with atty lock and the scrambled screen. It's true that it reset itself every second or so but the scramble is there.

I don't know but personally this really looks like masking rather than fixing the problem. However, on the other hand, how can one explain that there are boards out there that don't exhibit this issue?
Mine isn't even the latest version and after a rma, I ve been torturing the mod daily and it never ever exhibited any garbled screen issue.

Why is this happening only on some boards?

Regards
Tony

Sent from my keyboard through my phone or something like that.

dr g has explained this numerous times....
 

tchavei

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dr g has explained this numerous times....
Sorry. The only thing G tried to pass on is that there were no board glitches and that it was all the user/builder fault.

If that's your explanation too... Well, I rest my case.

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Tony

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retird

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If you could provide some links to valid information that would resolve the scrambled screen issue that would be great. And I could forward that to my buddy.

Evolv Technology Owners Discussion Thread | Page 40 | E-Cigarette Forum

And if you could please provide valid info to show Yihi resolved their screen glitch issue also....funny how the SX thread has become an Evolv bashing thread again since all the bugs came to light with the Yihi update ...what a shame imo...

Have your buddy PM me and I'll try to help him out....I just need him to give me specific info (not second hand info)....
 

tchavei

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Evolv Technology Owners Discussion Thread | Page 40 | E-Cigarette Forum

And if you could please provide valid info to show Yihi resolved their screen glitch issue also....funny how the SX thread has become an Evolv bashing thread again since all the bugs came to light with the Yihi update ...what a shame imo...

Have your buddy PM me and I'll try to help him out....I just need him to give me specific info (not second hand info)....
It's the oled display??!?

So, in a buggy large screen dna, all you need is to unhook the screen and replace it by a new one, for example?

Regards
Tony

Sent from my keyboard through my phone or something like that.
 
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Vooper

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Evolv Technology Owners Discussion Thread | Page 40 | E-Cigarette Forum

And if you could please provide valid info to show Yihi resolved their screen glitch issue also....funny how the SX thread has become an Evolv bashing thread again since all the bugs came to light with the Yihi update ...what a shame imo...

Have your buddy PM me and I'll try to help him out....I just need him to give me specific info (not second hand info)....

One device showing a janky screen isn't exactly a "screen glitch issue" that could be compared to the DNA issue.

At all.
 

Vlad1

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Evolv Technology Owners Discussion Thread | Page 40 | E-Cigarette Forum
I've looked through that thread for him and there's nothing there to definitively tell him how to fix his problem that I've seen.
And if you could please provide valid info to show Yihi resolved their screen glitch issue also
To the best of my knowledge there is no screen glitch on the Yihi products. There were a couple early reports of a segmented display but I hear those were resolved by a flash of the firmware.

From a facebook group:
I had that issue too and learned through a connection I have that the firmware just needed to be flashed. They don't know why but 1 or 2 out of every 100,000 units doesn't accept the firmware correctly during manufacturing and the only way to tell us when it does that.

If you know of one that is having a problem you should certainly contact Yihi to get a resolution.

Have your buddy PM me and I'll try to help him out
He's old and doesn't have a pc or use the interweb, why I'm trying to assist him. Really unfortunate I cant get a clear answer on a fix since it seems to affect all devices regardless of the version.
 

Mooch

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    It's the oled display??!?

    So, in a buggy large screen dna, all you need is to unhook the screen and replace it by a new one, for example?

    Regards
    Tony

    Sent from my keyboard through my phone or something like that.

    I would also be interested in the answer to this. I forgot who, but I was told pretty emphatically that it was a screen issue and that replacing the screens fixed the issue. I don't remember if this was the large screen or small screen though.

    I've tried doing some thread digging but I couldn't find a clear answer...has anyone other than the Youtube person seen a glitch after the screen was replaced or the board replaced? If the glitch still occurs but is erased by a screen reset soon after then the glitch wasn't fixed. Its effect is just being minimized by a firmware workaround.

    Not knocking anyone or any product here, just trying to understand better what's going on. The firmware workaround, if that is what's going on, is still the best answer to minimize the problem as quickly as possible. A board redesign will hopefully prevent the screen from ever glitching in the first place.

    These screens do require an electrically quiet environment to function properly. The datasheets mention this at least three times. And the inside of these devices is anything but that. There is a lot of electrical interference, spikes, etc., floating around, at different levels of in every device, that can play havoc with electronics and firmware not set up to deal with it.
     
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    tchavei

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    I would also be interested in the answer to this. I forgot who, but I was told pretty emphatically that it was a screen issue and that replacing the screens fixed the issue. I don't remember if this was the large screen or small screen though.

    I've tried doing some thread digging but I couldn't find a clear answer...has anyone other than the Youtube person seen a glitch after the screen was replaced or the board replaced? If the glitch still occurs but is erased by a screen reset soon after then the glitch wasn't fixed. Its effect is just being minimized by a firmware workaround.

    Not knocking anyone or any product here, just trying to understand better what's going on. The firmware workaround, if that is what's going on, is still the best answer to minimize the problem as quickly as possible. A board redesign will hopefully prevent the screen from ever glitching in the first place.

    These screens do require an electrically quiet environment to function properly. The datasheets mention this at least three times. And the inside of these devices is anything but that. There is a lot of electrical interference, spikes, etc., floating around, at different levels of in every device, that can play havoc with electronics and firmware not set up to deal with it.
    I had one that garbled the screen. I rma it, slapped it in an identical mod and no problems ever again. The environmental conditions around the board didn't change, no wire was placed differently so it can't be from a particular layout.

    Regards
    Tony

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    Mooch

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    I had one that garbled the screen. I rma it, slapped it in an identical mod and no problems ever again. The environmental conditions around the board didn't change, no wire was placed differently so it can't be from a particular layout.

    Regards
    Tony

    Sent from my keyboard through my phone or something like that.

    Thanks!
    So you got your same board back but with a new screen? Or did they replace the entire board?
    I only ask because the board could have had a hardware update that fixed the problem, in addition to a screen change. Which would be good, they identified the problem and it's fixed.
     

    tchavei

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    Thanks!
    So you got your same board back but with a new screen? Or did they replace the entire board?
    I only ask because the board could have had a hardware update that fixed the problem, in addition to a screen change. Which would be good, they identified the problem and it's fixed.

    New board and by the time I got it, the latest board with 'lock atty' had just surfaced. Mine isn't the last revision and it doesn't have the screen bug. Hard to believe there was a hardware or software fix because that issue is still appearing in a few boards with the latest revision. It must be something else. Maybe the lcd itself like G said, don't know.

    Regards
    Tony

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    dems86

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    New board and by the time I got it, the latest board with 'lock atty' had just surfaced. Mine isn't the last revision and it doesn't have the screen bug. Hard to believe there was a hardware or software fix because that issue is still appearing in a few boards with the latest revision. It must be something else. Maybe the lcd itself like G said, don't know.

    Regards
    Tony

    Sent from my keyboard through my phone or something like that.
    They didn't fix the actual bug from what I've heard, as there are indeed brand new atty lock boards that get it, Rip's Hana v4 review mentions it. From what I remember, their "fix" involves resetting/refreshing the screen to clear out the screen glitch.

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    tchavei

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    They didn't fix the actual bug from what I've heard, as there are indeed brand new atty lock boards that get it, Rip's Hana v4 review mentions it. From what I remember, their "fix" involves resetting/refreshing the screen to clear out the screen glitch.

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    Yes but not all boards are affected. That's the puzzle. Is that lcd really that crappy that it's a lucky draw to get a good one? If it is the lcd, why not change supplier and end this once and for all?

    How come both small and big screens garble? They are different.

    Regards
    Tony

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    Mooch

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    Yes but not all boards are affected. That's the puzzle. Is that lcd really that crappy that it's a lucky draw to get a good one? If it is the lcd, why not change supplier and end this once and for all?

    Regards
    Tony

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    Good points...
    It takes a while to switch suppliers though. Especially if they use a custom screen "tail" (don't if that's true or not though). And if there was a screen problem with the previous supplier I would think that they will want to spend a big chunk of time evaluating the new screens before using them.

    But, the problem can still definitely still be a different issue than bad screens. If anyone that has the latest board still sees the glitch then I feel other causes are still possible. Even if these new boards use the same model screen. A design flaw in the screen that carries across multiple manufacturing batches would not be common. Especially for an established product.

    But, these are just my feelings based on my experiences with similar components.

    There is a long list of potential weak points in a board design, firmware timing, etc., that can pop up in only certain very specific circumstances. It makes it terribly difficult to track down the cause as the manufacturer can't replicate all the operating environments these boards see. Their testing should catch most of them though. And along with good board design and defensive coding with the firmware they should be able to prevent problems with any unforeseen circumstances. But there are a lot of compromises made in these board due to the incredible cost pressures and desire to speed up the development cycle. And there's just no room to put in a "bulletproof" board even if they did develop one.

    I'm not saying that it's not a bad screen issue. Just that, for me, the jury is still out as to what's causing the trouble. I've seen too many designs zapped in the wierdest, seemingly random, ways by any number of intereference or power source issues.
     
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    Jazzman

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    dr g has explained this numerous times....

    C'mon Retird. G is not Evolv. Considering the scope of this problem they (Evolv) should really issue a statement on this. Relying on G, who is "Just a guy" doesn't really address the issue well at all unless Evolv is willing to list G as a spokesperson for the company. I haven't seen this, so I really think Evolv needs to step up and address an issue that many DNA40 users are concerned about. I would really respect a company that addresses concerns much more than a company that relies on non-authorized sources to be thier spokeswomen.
     

    Mooch

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    How come both small and big screens garble? They are different.

    The screens have different sizes and shapes but the odds are good that they both use the same controller chip inside. This makes them less expensive to manufacture and designers using the displays only need to make minor changes to their firmware when changing displays. I am assuming that both displays are from the same manufacturer as many companies using displays do this to get better pricing. But even if using two different display companies, these displays only use a small number of different controller chips. Most displays in a certain size all use the same chip.

    Having the same controller chip, and roughly the same size and physical layout, makes both displays susceptible to the same things though. If one display glitches when the voltage it needs varies too much, if there is electrical interference, the firmware is a bit off in its timing, or the display's support components on the main board are off, then there is a good chance that both would glitch. Especially if the same manufacturer uses the same basic board to control the two displays in the same type of application.

    It's also possible that if both use the same controller and/or manufacturing methods/lines that both displays could have a defect. I'm leaning away from this possibility though.
     
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    retird

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    He's old and doesn't have a pc or use the interweb, why I'm trying to assist him. Really unfortunate I cant get a clear answer on a fix since it seems to affect all devices regardless of the version.

    Have you contacted Evolv and Vapor Shark? If ya want just PM me with your buddy's phone number and I'll call him and get the info and try to help him...
     
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