hold on a sec, I remember that conversation well, and it certainly wasn't rude or anything of the like. The conversation lasted over 5 minutes with both me apologizing for the error, offering to pay the expense for the return shipping and extra store credit for the time involved. I also mentioned sending me an email so i can check up on the original order status and the credit card payment to make sure there was no second charge.
I took the last 24 hours off to be with family or I would have replied to this sooner.
Never was I anything but polite and helpful in the entire conversation on the phone.
David
Ok, well first things first, I was in the car driving when my wife talked to you. The conversation lasted a minute at the most. You mentioned something about crediting the shipping expense back, however my wife failed to mention the store credit. Never said you were impolite, but you certainly were not a shining example of friendliness. Regardless of whether or not you would credit the shipping expense back, the issue or problem we face is this; Her father in law should not have to go to the post office, wait in line, buy stamps, an envelope and gas to correct your error.
As I have written multiple times, please send a self-addressed stamped envelope to the shipping address and he'll gladly send the duplicate order back.
Lastly, and again this might sound cocky, neither my wife nor me should have to follow up about this. You want the order back then please call us or contact us via email. We have better things to do then to correct your error.
So yeh, I've never said you were impolite, but the first thing I heard even while driving through my wife's phone was: "Please send it back", only after my wife mentioned that it was a present to her dad who lived in a different state is when you said you would reimburse for the shipping.
Actually I just talked to my wife and that is what she said you said:"Email me and if your dad needs me to I will send him $5". There was no mention of store credit at any point. I also clearly remember the conversation lasting less than 45 seconds and wife says the same.
Regardless, I've said my piece. Both my wife and I are over it. FSUSA can either send her dad a self-addressed stamped envelope or charge her card again. I am done with this issue and just want everyone to enjoy themselves.
I will say this though, instead of making us, the customer 'pay' for FSUSA's mistake, I would look into who was working that day, who send out the duplicate order, how that is even possible, and have a word with said employee. That would have been the easiest, most stress free solution for everyone.
David, we have nothing against you or your company, FSUSA plays obviously a big part in the vaping world, and you guys over there are doing a great job. Everybody makes mistakes; we are not perfect. That being said, we wish you all the best and you can be sure her dad will order more from you guys again. Especially now that he thinks you guys let him keep the duplicate order because you are such a great customer oriented company!
Go Duke!
