A couple of weeks ago I ordered a kit from E-smokey treats. Phil had previously answered very quickly to an inquiry of mine, and the ordering process was smooth and problem-free. He offers both Paypal and credit card options for payment, which I like.
The shipping was fast (and free from $80 and up), and the package arrived in NC in 2 days (from California). I had a couple of problems, and Phil was amazing in responding very fast and replacing the faulty parts right away. He answered on weekends, and even on Thanksgiving day! The penstyle I bought produces good vapor and works fine. The atomizer tastes slightly weird (somewhat sweet) when it is a bit short on juice, but you can use this as an early warning that it is time to refill....
In general, the customer service of e-cigarettes sellers I tried (Puresmoker, E-smokey treats, and Janty) is absolutely the best I have experienced in a long time... These people answer emails quickly and take very good care of their customers. Phil has overall good prices and warranty (30-day satisfaction, and 6 months on products, including batteries), and he even provides a pre-stamped envelope for returning parts.... Honestly, I can hardly think of better service, especially considering how these devices often encounter problems. I am an extremely satisfied customer (although Phil may argue that I am not an easy one)....
The shipping was fast (and free from $80 and up), and the package arrived in NC in 2 days (from California). I had a couple of problems, and Phil was amazing in responding very fast and replacing the faulty parts right away. He answered on weekends, and even on Thanksgiving day! The penstyle I bought produces good vapor and works fine. The atomizer tastes slightly weird (somewhat sweet) when it is a bit short on juice, but you can use this as an early warning that it is time to refill....
In general, the customer service of e-cigarettes sellers I tried (Puresmoker, E-smokey treats, and Janty) is absolutely the best I have experienced in a long time... These people answer emails quickly and take very good care of their customers. Phil has overall good prices and warranty (30-day satisfaction, and 6 months on products, including batteries), and he even provides a pre-stamped envelope for returning parts.... Honestly, I can hardly think of better service, especially considering how these devices often encounter problems. I am an extremely satisfied customer (although Phil may argue that I am not an easy one)....
