Eastmall | Thumbs Down

[yoyoma_mda]

This even actually happened when I first got into vaping/quitting cigs several months ago, but a recent post I read motivated me to post this up.

I had a terrible experience with Eastmall (I know i'm gonna get some flack for this cuz so many people praise them). When I first started vaping I spent $212 on a 901 PCC kit, spare batteries and atomizers, 2 DSE 601s and various other small parts and chargers. Out of that batch, $145 worth of product arrived DOA or faulty:

3 X 901 batteries arrived DOA = $25
2 DSE601s (e-pipe) stopped working after a few minutes = $120


this severely sucked since one of those DSE 601s was a birthday present for a friend who wanted to quit as well. After several attempts of trying to contact them (I spent weeks contacting them as well as paypal but nothing was being done), I finally got the point as they had turned a blind eye to me. This was extremely stressful as I had heard from other people that Eastmall was the way to go.

I never got my money back and I still have the graveyard of my eastmall purchase.

Lesson learned as I only buy from domestic companies now, I do have a real hate for Eastmall however, because of this horrendous experience I had picked up smoking again VERY heavily (2 1/2 packs a day) because of all the stress (financially, times were hard and I needed that money if all i got was junk). Luckily I stuck through it, saved my money again, and bought from reputable companies based in the states and I haven't looked back. My advice to you, stick to companies that will stand behind their products, this isn't supposed to be a "Game" of any sorts, this is in regards to your health and you need the best help you can get. These companies actually got me off the cancer sticks and i truly thank them: vaporkings, madvapes, litecigusa, atmosusa. johnsons creek

Unfortunately my friend is still smoking today, he was very enthused about the E-pipe 601 because of the "Ballerness" of it and the vapor production, but because it shut down after 2 minutes of vaping it just wasn't practical.

I could not recommend anyone to purchase from Eastmall ever again

 

[Seabrook]

Hi, there, yoyoma_mda and also San Diego neighbor,

Geesh, that sounds awful. I've never ordered from anywhere except from here in the states, because I was afraid my bank might have a problem going after someone in another country. Sorry that happened to you. Have you contacted Di from the Eastmall subforum? Maybe she can help you get it all straightened out. With all the mods and great prices we're getting here in the states now, seems like the Eastmall might want to get nothing but positive reviews to keep business coming to them, but evidently not. Sheesh, that's a lot of money to get ripped off on. Thanks for the word.

 

[sanfordf]

This even actually happened when I first got into vaping/quitting cigs several months ago, but a recent post I read motivated me to post this up.

I had a terrible experience with Eastmall (I know i'm gonna get some flack for this cuz so many people praise them). When I first started vaping I spent $212 on a 901 PCC kit, spare batteries and atomizers, 2 DSE 601s and various other small parts and chargers. Out of that batch, $145 worth of product arrived DOA or faulty:

3 X 901 batteries arrived DOA = $25
2 DSE601s (e-pipe) stopped working after a few minutes = $120

Sorry to hear of your unfortunate experience for a fellow San Diego countian. Did the pipes have freshly charged batteries? Have you tried some other batteries? Can you test the atomizers with a volt/ohm meter to see if they are dead? It's really, really bad luck to get 2 dead pipe atties. Not to mention expensive!

 

[yoyoma_mda]

Have you contacted Di from the Eastmall subforum? Maybe she can help you get it all straightened out. With all the mods and great prices we're getting here in the states now, seems like the Eastmall might want to get nothing but positive reviews to keep business coming to them, but evidently not. Sheesh, that's a lot of money to get ripped off on. Thanks for the word.

Hi Seabrook, thank you for your condolences, I had finally found ecf 1-2 months after this event had happened and contacted Di, she then sent me a new contact email for their customer service. I proceeded to send multiple emails asking for some sort of resolution but once again I was disregarded. This was beyond rude and very disheartening as I had felt helpless that I had been duped in such a cold manner. As so you can see from my signature I have moved on, mods are my only vaping devices in use at the moment and I love the personal care and service that the US based vendors have provided me. With the 6 month warranties that most companies offer I feel that I have made the proper choice, in fact I had sent in my copper once, Rick at atmosusa sent out a replacement before I even had mine in the mail, truly impeccable service =)

Sorry to hear of your unfortunate experience for a fellow San Diego countian. Did the pipes have freshly charged batteries? Have you tried some other batteries? Can you test the atomizers with a volt/ohm meter to see if they are dead? It's really, really bad luck to get 2 dead pipe atties. Not to mention expensive!

It wasn't in regards to the batteries or even the atomizer (I charged the battery for nearly 10 hours), one of the pipes would vape very well for 2 minutes, then completely shut down for atleast 10-15 minutes, then it would begin vaping again. It was very odd and not the least bit usable. The other one just stopped working entirely within an hour of use (I always kept the atty wet). Regardless of luck, as a vendor they should have taken care of my problems concerning DOA and faulty items fitting their warranty, but they obviously had the upper hand and used it. Looking back I wish I would've known of the copper, it was essentially the same price and would've lasted me a lifetime probably.

I just hope this helps someone new who may be thinking of purchasing overseas, for your first purchase, make it in America where warranties apply and you have a chance to get your money back. A rough transaction could shy you away from the wonderful community and experience that e-cigs can offer.

If you're a more seasoned vaper and you want to buy massive amounts of product with the understanding that a portion may be dead on arrival, go ahead, for me I'd rather pay the pennies more that the domestic companies are charging just to have peace of mind. For example I get my cartomizers from litecigusa for $1.39 whereas Eastmall has them for $1 each, but litecigusa has free shipping for orders over $15 as opposed to the $15 shipping charge from china which makes replenishing your stock very easy and cheap. I've spent A LOT realizing that theres no advantage to buying from shady vendors overseas as long as you shop smart in the states.

Sorry for ranting

 

[Seabrook]

I don't think you were ranting at all. I respect and appreciate people who give the word about the C/S they've received from various purchases whether it be a AAA or and FFF. And, BTW, thanks for the word about litecigusa, I'll check them out. Currently, I get very inexpensive cartos and mega batts from rrvaporz. That was last month, and they're still all going fine, but I'm really careful and particular w/the care of my equipment.

Blessings, Seabrook

 

[jude8753]

Thank-you for sharing your experience and so sorry, but glad you are still vaping. I was thinking about trying Eastmall, but I think I will take your advice and stick with USA companies.

 

[Fedor]

This is not the first complain on Eastmall but not all Chinese suppliers are bad.

I still buy mainly from China and my supplier has never given me any problems. Based on a recent posting, it seems that other members are well taken care off too.

http://www.e-cigarette-forum.com/fo...96737-beware-dinosaurs-t-rex.html#post1513236

When buying from China, the order should not be too small. With a fixed shipping charge, a larger order will make all the difference and savings can still be significant.

Its great to know that you are still vaping so kudos to you!