From reading the problems others have had with Eastmall, I know I am not the only one. On the plus side: 1. once orders are placed, they arrive quickly 2. prices are inexpensive compared to North American suppliers. On the downside: 1. Eastmall sells a 901 Riva. For several weeks while my personal supply dwindled I've waited for the new site to include 901 blank carts. No luck. In the past I've had no problem ordering 901 blanks cartridges from them and would assume this would be one item they would have PLENTY of stock on hand. There is no excuse for me holding onto almost a $200 order because something as small and basic as blank carts that go with one of their products is unavailable. *update: A day after posting here I received an email from Selina informing me 901 blank carts have finally been added and updated to the blank cartridge section of the website. 2. I tried customer support on their "Live" support module of their website. Again no luck. Early morning, afternoon, evenings, weekdays, weekend, makes no difference. It is NOT a live support module. It simply sends a message to them when it is probably easier just emailing from my email address. It's like a prop phone on a movie set. Remove it from the website if it is not in fact "live". Thinking live support is available when it is not just adds to our expectations and subsequent frustration. 3. David lists his Skype contact information to supposedly deal with complaints. I installed Skype for the specific reason of getting a representitive from Eastmall. Again... no luck. He's never on Skype. It's a piece of software I don't use on my computer that serves no purpose. 4. Eastmall should be monitoring their ECF forum posts at least daily. This is obviously not happening since there are days at a time where there are no new posts responding to problems and frustrations people are having. We've all at one time or another received bottles of leaking ejuice or atomisers out of a pack that don't work or the odd minor messup. I don't even bother with acknowledging these and just chalk it up as a problem to expect. I hope the efforts Eastmall have made to improve their service begin to take effect and ordering becomes less of an effort.