Electronic Ash customer support

[WNY]

Hello All!
My name is Annette and my husband Taras is the owner of electronic-ash.com. Taras is the person who participates here on the Electronic Ash forum and answers questions from forum members. Currently, Taras is dealing with a health issue which has forced him out of work temporaily. Our company is run by him, another full time employee Kevin and myself on a part time basis. During Taras's recovery Kevin and I have worked hard to maintain the tradition of fast shipping and concientious customer service however because of Taras's absense he has been unable to reply to messages on ECF personally. Being that he was the sole representative of our small comapny on ECF, he asked Kevin and I to register on the forum and to check for any inquiries that mebers may have. Unbeknownst to him, a new ECF member must post 15 messages before they are allowed to post into vendor forums so while we have seen several posts, we were unable to respond to them. I finally decided to ask Taras for his login information so I can participate in the Electronic Ash vendor forum under his user name. While there has been a few days without his participation in the ECF forum, rest assured that regular customer service channels through info@electronic-ash.com are monitored 6 days a week and we have kept up the level of customer service that our customers deserve. Please note that while the Electronic Ash forum on ECF is a great place for to share information, the quickest route for order issues is always through our customer service email. We are hoping Taras will be back to work on 2/26 and now that I have access to his account here, I will do the best I can to represent him the best way I can.

Annette
electronic-ash.com

 

[Madame Psychosis]

Welcome Annette, and best wishes to Taras for a speedy recovery!

 

[truthseeker]

Get well soon Taras!
Hi Annette! Great looking out.

Have a great day!

 

[MrBigglesworth]

Hi Annette, I just got my first order from you guys yesterday, placed a new order today for 24mg and 36mg menthol but need to append my order to add some propgly to the order to cut down the 36 if it is too strong. If I order seperately now it will add $5 to shipping, was hoping to be able to amend my order #1900 to include this for the additional $6.99 for the product of course! I fired off some email as well as I cant seem to locate a phone #.

 

[MrBigglesworth]

Thanks for the fast response!

I need to get on a kickback program, Ive been driving a few friends over, I know one person here at work that I had them order the same type of kit, but they chose MarlB liquid instead.

 

[MrBigglesworth]

Man I dont know how these people do it. Ive had multiple orders come in just 2 days. WOW.

 

[Hotbrained]

Annette,

Please extend my best wishes for a speedy recovery to Taras.

You and Kevin have been doing a fantastic job; keep up the great work!

-HB

 

[brandon555]

Best wishes to Taras... I've ordered from Electronic-Ash several times and have been very pleased with each transaction.

 

[kriket1]

Hello! Just wanted to describe my experience with electronic-ash...I placed orders with 2 different suppliers (they don't all carry everything!) on Friday, March 12 at around 3pm. My order from electronic-ash was in Monday, March 15th's mail!!! The order from the other supplier (who, BTW, is located MUCH closer to my home state) was just put in the mail on Monday!
I hope electronic-ash expands their product offering, because I would love to make them my sole supplier!

 

[natura]

Tell me what didnt they have in pv stuff that you wanted??
I wish for the---->BE112

How are you doing Taras??
Sorry to have taken this off to another tangent lol I thought it was a new post.
Will the features be making a return with the bunnies? : )