Electronicstix has lost my business for good.
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In my eyes Jason is a hands down superb vendor. He answers all my questions has quality products and awesome customer service. I am sorry you had this experience all of mine have been wonderful!
I've had nothing but great service from Jason and electronicstix. Odds are that even the best customer service guys out there are going to tick you off at some point. It's almost unavoidable on a long enough timeline.
Sometimes circumstances come together in a way that screws everything up. Nobody ever sets out to piss you off it just happens.
Look at cignot for example, there may not be a more universally loved retailer on this site but sure enough every once in awhile you see a complaint thread.
Bummer that it happened to you and you are not happy but tbo I don't think this is indicative of Jasons overall business practices.
I'm sure that at the time the whole fix it yourself thing was to him a solution that he saw as an instant resolution that would get you vaping in seconds and NOT waiting by the mailbox for a fifty cent piece hardware.
Sometimes circumstances come together in a way that screws everything up. Nobody ever sets out to piss you off it just happens.
Look at cignot for example, there may not be a more universally loved retailer on this site but sure enough every once in awhile you see a complaint thread.
Bummer that it happened to you and you are not happy but tbo I don't think this is indicative of Jasons overall business practices.
I'm sure that at the time the whole fix it yourself thing was to him a solution that he saw as an instant resolution that would get you vaping in seconds and NOT waiting by the mailbox for a fifty cent piece hardware.
Honestly, from reading all of these posts, it seems to me both parties are at fault, BUT the supplier has been VERY unprofessional and I for one would be a little afraid to deal with him.
When a supplier makes a mistake, they need to make it up, the customer doesn't owe them anything. With multiple mistakes, sending a little part like that shouldn't have been a big deal. There are BAD customers out there, (remark not toward OP) but as a professional you need to deal with those perceived bad customers better because others will likely see an innocent person who was screwed over by the big bad bully seller.
If your life is too upside down to do your chosen job correctly, temporarily take down your store until you can deal with it again.
When a supplier makes a mistake, they need to make it up, the customer doesn't owe them anything. With multiple mistakes, sending a little part like that shouldn't have been a big deal. There are BAD customers out there, (remark not toward OP) but as a professional you need to deal with those perceived bad customers better because others will likely see an innocent person who was screwed over by the big bad bully seller.
If your life is too upside down to do your chosen job correctly, temporarily take down your store until you can deal with it again.
The cost of sending the item is not in question here, It is the fact that on this order, I have had 2 issues.
When I informed him that i was having issues I got the impression that he did not have time to work with me and reffered me to sending him a email, so the point is I was not taken care of.
I do not care if it is a $0.50 cent part, or a $150.00 mod, if I purchase from someone I expect that they will take care of me, in business that is called building rapore with your customers, I have been in retail for years, and I ALWAYS took care of my customers regardless of loss even if I was not at fault.
I guess I expect to be taken care of, perhaps that is my bad.
Jason had been awesome to me too, until this time, and the feeling I was getting from him was that I was being brushed off, you either run a business or you don't, take care of your customer and they will come back, I feel as if I was not taken care of.
Then you are the fortunate one aren't you, I have had several good orders from Jason as well, and at this point I feel as if I was dropped...
Considering the amount of people that I have sent to Jason for their e-cig stuff, I came to expect a higher level of service from him, and I certainly did not receive it, I was shocked... plus his actions reflect on my referral to friends and family, I do not leave friends hanging, and certainly not family.
Quoting John 8:7... Oh boy...
I am not throwing stones here, and I'll be the first to admit I am not without sin my friend, however this is a forum to express our opinions, I will respect yours, be the bigger person and in bible terms turn the other cheek.
If I had received a email saying “Hey I am moving, life is chaotic” or even as a reply to my text that would have instilled allot more understanding on my part.
I do not read minds.
When a customer tells you that they are having problems, blowing them off is not the answer, not if you want to retain your customers and a good reputation.
I did not tell people to stop ordering from you, I simply documented my experience, and gave some advice.
That is my right and my prerogative, I tried to work with you and I was unsatisfied with your proposals and your proposed resolution.
I have already ordered a replacement from another vendor, My girlfriend has been waiting for some time to use her 801 attys and I ordered from you based on my great past experiences, I am not willing to put her needs off due to your circumstances.
As I told you in email as far as I am concerned I am done with this issue, I have taken the steps to get a replacement for my girlfriend elsewhere.
Had you taken the time to explain the fact you were moving I would have understood your situation, instead you did not communicate with me and I had nothing but my perspective of what happened to go off of.
We both have our sides of this situation, what I take from this is, you are moving, you are in a state of disorganization, and thus unable to operate in the fashion that you have consistently done in the past.
My side, I ordered, you left out part of the order, I felt like you blew me off, and when I finally receive the part of my order I should have gotten 4 days prior one of them was defective, and your resolution was to try to fix it myself or mail it back.
I felt I should not have to do that, I felt I should have received a working product along with my first delivery.
Quality control is a big thing, if you do not have time to check orders, perhaps looking at the cost of re-mailing goods and see if you come out ahead by doing a bit of QA.
I do not feel I should have to fight or go back and forth to be taken care of.
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I told you in the email that I had sent prior that I did not want to ship back the faulty part, at this point I was upset, but willing to wait for a good part to come in the mail... you emailed me back and said ship it back and I will ship you back a replacement... right after I had said I was not wanting to ship the part back.
Everyone refers to this as a 0.50 part, I paid 5.29 + the shipping fee for it.
801 to 510 Adapter
I honestly did not want to make this part I could get for much cheaper any more expensive than it already was, I feel that I already paid a premium price for it, and was willing to do so to get it faster, as we are in the same state.
There is a point where you do not want to go 6, 7, 8, 9, or 10 dollars for that $0.50 part... I was there.
I admit I get heated when I am upset, and I have been on the other end of that as well, I just know how I would have dealt with it.
And I honestly cannot believe you posted my email, I have honestly lost any respect for you as a vender I may have had left, that was really messed up, 5 star vendor for sure.
I think I will order elsewhere now, you proved some things to me about yourself, and your professionalism… you apparently do not have any.
PriestSLC.
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