Company name
fasttech.com
Date of your initial complaint to the supplier.3 July 2013
How did you contact the supplierWebsite ticket system
Ticket number (if you were issued one)Q0703PXVCC
General nature of complaintDefective or wrong product
Briefly describe your problem or issueI received a set of defective CE4S Clearomizers on July 3, 2013. I notified fasttech.com via their online ticket system promptly that 2 of the 7 CE4S units were defective and that I was unwilling to test the remaining 5 units.
They suggested that I return the units via RMA and issued an RMA # on July 4, 2013. I sent the units to their Miami facility on July 22, 2013.
So far so good.
Time passes. I ask in my ticket if they have received the defective items. They respond they have not.
Another week. No update from them.
On August 6. 2013, they indicated they had yet to receive the defective units. I suggested they either issue store credit or I would contact paypal to rescind payment.
Today August 7, 2013 they issued store credit.
I do not believe I should have to strong arm merchants to do the right thing. The issue at this point is that it takes this much hassle to return a defective item, and get store credit.
They suggested that I return the units via RMA and issued an RMA # on July 4, 2013. I sent the units to their Miami facility on July 22, 2013.
So far so good.
Time passes. I ask in my ticket if they have received the defective items. They respond they have not.
Another week. No update from them.
On August 6. 2013, they indicated they had yet to receive the defective units. I suggested they either issue store credit or I would contact paypal to rescind payment.
Today August 7, 2013 they issued store credit.
I do not believe I should have to strong arm merchants to do the right thing. The issue at this point is that it takes this much hassle to return a defective item, and get store credit.
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